Fat Face Reviews

Name: Fat Face
Address: Home ShoppingPO Box 1Havant, Hampshire
Rating: 3.52

3.5 Rating 173 Reviews

62 %

of reviewers recommend Fat Face

3.5

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

About Fat Face:

Fat Face designs distinctive lifestyle clothing and accessories for everyday adventures. Customers love its unique style and quality, free returns, great website, regular stock updates, and great community content and the brand has been the success story of the active lifestyle sector.
Fat Face sells a wide range of apparel for men, women, boys, and girls, as well as offering tees and polos, shirts, trousers, skirts, jeans and shorts, sweats and knits, jackets, hats, scarves and gloves, bags and belts, jewellery, watches, sleepwear, and footwear.
Fat Face offers a no-registration check out as well as a registered checkout, shopping cart is provided by Venda, payment options include Visa, Mastercard, Maestro,Delta, American Express, Switch, SoloFat Face accepts international sales.

Visit Website

Phone:

0239 244 1234

Email:

customerservices@fatface.com

Location:

Home ShoppingPO Box 1Havant
Hampshire
PO9 2UA

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Fat Face 1 star review on 27th January 2024

Natalie Bentley

Fat Face 2 star review on 9th January 2023

Katherine Brabbins

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a regular customer and usually love Fat Face clothes for my children. I normally buy online so I’ve never had an issue. However buying a top for my son a few days ago I noticed a small hole while ironing it. I had a photo and copy of a receipt but Fat Face refused to do anything because it wasn’t bought online. I repeated I wasn’t local and my petrol wouldn’t cover the exchange. I suggested a gift voucher to cover this which they refused.”

Helpful Report

Posted 1 month ago

“It used to be a great company on so many levels, great designs, clothes that washed so many times before started to look tatty, and flattering, natural materials used. Sadly been going downhill for the last couple and finally, with NEXT taking over, it's worse and I see in the news that their sales have also dipped since. Clothes now made with eco fabric that shrinks several inches or cheap plastic knits. They also have really strange choice of patterns of materials used too for tops and dresses, dresses that have become incredibly frumpy and so much shirring used leaving little choice for consumers. All their winter scarves are unwearable, due to the fluff that sheds into your eyes and nose and their coats have pockets that are ripping easily and not as much warm lining as it once had, always cutting corners but putting up prices.. Nearly every top, jacket or jumper for women too is incredibly short and on the rare occasion they list something longline it is sold out quickly.. Dare mention that most women prefer longer length on social media and get your comments deleted! The ability to leave and even read the reviews on their website too has pretty much been taken away for most. I would've thought feedback welcome, esp as they still have tops in their sales section that were their season offerings from 1 -3 years ago. I've never seen a retailer still selling stuff that is so old and people are simply not buying their clothes anymore. Perhaps if they figure out what their customers want a bit better then they'd not have been in financial trouble. Sack the buyers and the designers, go back to what they were good at and use decent material, stuff that isn't chucked into landfill after one wash - there is nothing 'green' in that, ever.”

Helpful Report

Posted 2 months ago

“I’ve bought trousers from Fatface Southwold store , these are very badly made , stitching is terrible when you see underneath . The dye also is terrible, faded in certain areas . Also dresses bought from their store .,badly made - mostly made in India”

Helpful Report

Posted 7 months ago

“They are overpriced as the quality has gone downhill - dresses aren't lined like they used to be.”

Helpful Report

Posted 9 months ago

“Fat Face should make their returns policy clear. I returned an item to the store straight away as it didn't suit me at all..I now know that a refund can take 2 weeks, plus up to another 5 days to clear. This is not good enough. Most stores refund much quicker. I would not buy again from Fat Face.”

Helpful Report

Posted 11 months ago

“I enjoy shopping in FatFace stores and like the clothing, but I will never place an online order with them again. I ordered some items on June 19 and my credit card was promptly charged, then the shipment information was not updated. I finally reached out to customer service and they provided a USPS tracking number as 'proof' that they had passed the shipment to USPS. USPS has confirmed that the tracking number was created but that the package was not received - now it is a week later and there is no sign that they actually physically shipped these items. I am hopeful that this was an error in the warehouse and I will be refunded for the disappearing package, if not then I will not be shopping at Fatface again.”

Helpful Report

Posted 1 year ago

“Very disappointed. Bought a beautiful jumper but after wearing only 3 or 4 times for short periods it’s covered in bobbles and looks really tatty. Not risked washing it yet.”

Helpful Report

Posted 2 years ago

“Really poor customer service. Can’t get through to customer services, when you stay on the phone 15 mins it seems to hang up. It’s so sluggish. Nothing like the service in a store. It’s gotten worse since covid, companies don’t seem to care. With the amount of money the clothes cost, you would think they would recruit hard working staff at the end of a phone. Sorry, rant over….”

Helpful Report

Posted 2 years ago

“I used to order and do well with deliveries- love their stuff - Now - it’s 2 1/2 weeks -plus with no emails - one order didn’t arrive and I yes I had to chase - eventual reply was it was cancelled ! But no refund given so had to ask for that ! Which was wrong when it arrived ( too little ) they are all over the place right now which saddens me as I love their stuff - WHAT THE F IS GOING ON FAT FACE ?”

Helpful Report

Posted 4 years ago

“Unless you shop on line, it is hit or miss as to what they have in their shops”

Helpful Report

Posted 7 years ago

Fat Face is rated 3.5 based on 173 reviews