Father Sons Reviews

Name: Father Sons
Rating: 2.33

2.3 Rating 104 Reviews

29 %

of reviewers recommend Father Sons

Company Reviews

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Metrics

2.3

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Father Sons 5 star review on 16th February 2023

Katie

Father Sons 5 star review on 30th November 2022

Gabriella GAB

Father Sons 1 star review on 12th September 2022

Mike

Anonymous

Anonymous // 01/01/2019

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“Fantastic clothing that fits like a glove. I had an issue with a leather jacket and the customer service couldn't have been better. The best customer service I have experience. They arranged a free return and are sending me a replacement out. First class company and as a result I've I've renewed my wardrobe with them. Give them a go I can't rate them highly enough. They need 10 stars.⭐🤗”

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Posted 3 years ago

“Terrible experience. I am from the US and placed an order. For one, their sizes run extremely small, so you need to up a size or two. I reached out to their CS team to return my items that were too small and they told me I needed to request a DHL shipping label from them in order for my items to get back to them in the 30-day return policy window. The cost for shipping it back would come out of my refund ($30 usd). I said ok fine, and requested the shipping label. No response. At this point, I am time crunching to respect their 30 day return window and went to my local USPS willing to spend $50usd to guarantee 3-5 day international shipping. The return address they gave me, does not exist and they could not guarantee my package would even make it where it needs to go. Overall, I'm stuck with items I am not happy with and they are no help. This place is a scam and I would not waste your money. If you ever need to return anything to them, prepare for a nightmare.”

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Posted 3 years ago

“Love the products but they carry such a low stock you can never get what you want.”

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Posted 4 years ago

“I've ordered a shirt from them, it came exactly as it looked in their ads. I don't understand the amount of negative reviews. The shirt arrived in 2 days and was simply great. Maybe take a look at their size charts and make up of their shorts before you order then whine 🤷‍♂️”

Helpful Report

Posted 4 years ago

“Ordered the black ribbed hoodie, it came within 2 days with dhl, and i'm located in new york. The hoodie looks amazing and fits great. I'm 5' 8'' 200 pounds and a XL is a perfect fit. The material is great and i'm impressed. will be ordering from them again. I saw some negative reviews online in the past, but I just wanted to share my positive experience with this company, they are great in my book.”

Helpful Report

Posted 4 years ago

“My first impression of the brand was good, so I decided to order several products at once. 2 shirts (white, black), long sleeve, long neck Tee, white sweater, 2 pair of jeans... I guess I didn't forget anything. Anyway, white shirt is just a carbage - it's written silky cotton but in my opinion not even avarage quality cotton (i'm in textile business for over 20 years). Black shirt is somewhat wearable, I like the fit. Sweater - so far no problems Long sleeve long neck Tee - so far my fav cloth from them Long Sleeve round neck Tee - crooked seam on the neck. So you have a feeling that one side of your shoulder is shorter than the other one. 2 pair of jeans - I would rate it 8/10. Not bad but could be better for that money. But what drives me crazy the most is that they write: "Made of the finest cotton & elastane for ultimate comfort/stretch featuring the Father Sons metal emblem." and then Composition: 85% Polyester, 15% Viscose. Not even 1% of a cotton!!”

Helpful Report

Posted 4 years ago

“Terrible delivery system. They don’t give you a date of when they’re delivering. Then I get an email at 10:35 saying it will be delivered between 12:10-14:00 so I get home at 12 and the delivery driver came at 11:10! Now can’t re deliver for 7 days. Absolutely ridiculous delivery service.”

Helpful Report

Posted 4 years ago

“Having retrospectively checked out the reviews, no surprise that their rating is 2.3/5. I sent back two shirts; one for a different size and one for a refund. They refunded the cheapest shirt, and returned the cheapest shirt (which I didn't want). They acknowledged that it was their error but their resolution attempt was extremely poor and they made no effort to resolve or to ensure customer satisfaction. Their shirts are not cheap, so you should expect A* service and they fall short of this.”

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Posted 4 years ago

“Look I usually don't post reviews, but I think this is a great brand. Yes, they always out of stock, but that is a good thing a testament to the quality. The customer service I don't know did not have a problem with order but from the UK to NYC in two days always fast. The quality of the shirts is the best, the fit is perfect. not washed any yet so I will be extra delicate”

Helpful Report

Posted 4 years ago

“They are pretty good at picture enhancements. Everything looks so nice on pictures the colors are super dark and noticable, colors really stand out but in real life color is so faded you have to literally stand like 1 feet away to notice if theres 2 different colors on a shirt like the polka dots ones. But in the pics looks like you can tell the colors like 10 ft away. Fitted and designs definitely was great but that's about it. The material quality you will notice is garbage. Shrinks so bad after one wash. The medium turned into xs size.”

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Posted 4 years ago

“Absolute joke of a company ordered a top 2 months ago still not received it and can not get a reply to an email. Avoid this company at all cost thief's and cowboys.”

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Posted 4 years ago

“I tried to order two shirts online from these guys and upon check out I realized I was goinna get a size bigger just in case , I didn’t wanna have to deal with the hassle of shipping things back so I cancelled the order within 30 seconds of confirming and got an email saying my money was refunded . 2 days later no money has been refunded to my bank account . Has anyone else had delays on refunds ?”

Helpful Report

Posted 4 years ago

“Amazing customer service. Had sent wrong parcel to them and Michelle Galaford was so helpful in sorting this out for me.”

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Posted 4 years ago

“customer service 0%. Unbelievable bad quality. never again”

Helpful Report

Posted 4 years ago

“Clothes are fine, but they don’t want you to contact them if there’s a problem. No phone number and don’t answer emails but ... you can’t hide from everyone. To help others phone number is 01708 746606 Also if you paid by PayPal there’s another number just under the transaction id number on your PayPal page”

Helpful Report

Posted 4 years ago

“Shocking customer service - nil regard for delivery time. Over two weeks late/non responsive via email. No refund offered”

Helpful Report

Posted 4 years ago

“Placed an order, order was confirmed, payment taken. Had email telling me item had been shipped, then email from the courier last night and again this morning telling me when item would be delivered (today by 4pm) Waited for delivery, at around 3pm I have email and text message from Father and Sons telling me order cancelled (no stock) and they have refunded me (this is after order confirmation on wednesday, shipping confirmation yesterday and delivery confirmation this morning!!). No refund in my account. Utterly incompetent and I don’t see how it’s possible for it to get to the stage of the courier confirming delivery - someone had to have known before now that this item did not exist, no doubt it will be blamed on a ‘system error’ but who was responsible for preparing the item and shipping it, and then confirming they had shipped it?! For someone to not have noticed by this stage just does not seem plausible. The person processing the order and then whoever was packaging the shipment must have known there wasn’t an item to be packaged, so why wasn’t this flagged up then? Instead they keep my money for three days and only inform me the item is out of stock an hour before the supposed delivery is due to take place. Its only a couple of days until Christmas and I’m not in the position to buy another gift without this refund. So my son is going to wake up Christmas morning with no gift. I’m heartbroken and angry in equal measure. No contact phone number, only email and auto response saying they will try to respond within 48 hours ‘but’ it’s Christmas, so I don’t hold out much hope in hearing from them or getting my refund before Christmas. Even if they do refund, no doubt my bank will hold the refund for 3 working days before releasing it for me to use, which seems to be the case with refunds. However, had this issue been brought to attention right away then I could have chosen a different item from Father and Sons or at least there would have been time to refund me and for me to have that money back and available to spend before Christmas. A shame as I’ve shopped with them a couple of times before and have been happy with the orders but this has been appalling and incompetent every step of the way. I will update if or when I hear from them and if or when I get my money back.”

Helpful Report

Posted 4 years ago

“Worst quality that you can expect. Can’t wear then after 1 wash”

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Posted 4 years ago

“Bought a few shirts not long after they started up, but now they literally never have any of the shirts you want in stock unless you are XXXXL or Xs. There is an option to click on for F&S to email you when they come in which I have clicked numerous times but not one notification. I give up and won’t bother looking anymore....absolutely pointless!!!!!!!”

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Posted 4 years ago

“I have purchased a few items from them but 6 weeks ago I returned a shirt that was the wrong size and colour so just wanted to swop it for the correct one but I’ve had no reply at all,they don’t reply to emails either,It seems once they have your money they don’t care so I won’t be buying anything else or recommending them to any more friends.”

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Posted 4 years ago

Father Sons is rated 2.3 based on 104 reviews