FC&A Publishing Reviews

Name: FC&A Publishing
Rating: 4.27

4.3 Rating 755 Reviews

81 %

of reviewers recommend FC&A Publishing

4.3

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FC&A Publishing:

Welcome to FC&A Publishing! For over 45 years, our company has had the privilege of helping people across the nation.

As a leader in the marketing and publishing industry since 1969, we specialize in non-fiction, self-help publications. We love to discover the latest and greatest information in a variety of categories such as healthy living, household and gardening, money-saving, computer know-how and so much more!

We have sold over 28 million copies of our best-selling books, over 4 million of our clinically proven Pain Relief Rub, and over 1 million of our popular Age-Away Cream – and we’re just getting started!

Our mission is to improve the lives of every person we touch, one book at a time!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with your product”

Helpful Report

Posted 5 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 5 years ago

“I have not read the book yet, But it took about 22 days for the book to be delivered.”

Helpful Report

Posted 5 years ago

Our shipping vendor experienced a critical failure three weeks ago. It took us several days to recover and to get your packages moving properly again. We are very sorry for this delay. Although this interruption was out of our hands, we were able to engage a new vendor within a week and get things back on track. Most of our delayed packages have delivered, but a few are still in transit. Please call us at 800-226-8024 if you are still experiencing difficulty and we will make it right. Thank you for understanding!

Posted 5 years ago

“Books are fine. However, delivery of the books to way too long. I was getting to place a phone call to FC&A Publishing to cancel the order. It took a little over 3 weeks to get the books.”

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Posted 5 years ago

“Love the cream. But the shipping delays are terrible. I am still waiting 3 weeks. Can't blame FC&A, but certainly need to reconsider shippers.”

Helpful Report

Posted 5 years ago

“How can I give a review when I haven't gotten the book yet?”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I found it very easy to locate the product I was looking for and they offered multiple pack options at a savings. Thank you FC&A Publishing!!!”

Helpful Report

Posted 5 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 5 years ago

“Terrible, Terrible Customer service. I ordered one Jar of pain relief cream on February 21, 2019 today is March 19 and I did not receive it. Everytime I call they say it has left your facility and that is all they know. I called today and canceled the order and I hope my account gets refunded or I will be calling for the 10th time. This has been very, very aggravating to say the least. I ordered three jars and paid expedited shipping and I received that. I will rethink ordering from your company again.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. I verified the credit was processed on your account. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Have not received my order yet, have been waiting since Feb 27th. Called Mar 13th and was told it’s on the way?”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Haven't gottent he book yet.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I have ordered books before and was very satisfied with the product and service. However, my latest purchase has yet to be received. The delivery date has come to pass and I have not received my order. I called FC&A too inquire and I was told that there is a problem with the delivery contractor, and I should be receiving my order shortly. I am still waiting.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I haven't received it yet. And I haven't been able to track the shipment, because it changed from usps to Best Way shipping service. And there's not tracking available for Best Way.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I ordered this product on 02/19/2019. Today is 03/14/2019 and I have not received it yet.”

Helpful Report

Posted 5 years ago

Dear LANA KETCHEM: Your product, Frank K Wood’s Age-Away Cream, shipped 2/20/2019. We send our packed products to a Vendor that sorts the packages by Zip Code which helps deliver product quicker. The vendor had a packaging process disruption which caused a delay in your package. This has been resolved and your package is now being processed by Pitney Bowes and it is on its way. Your package should deliver within a week. Pitney Bowes had to issue a new tracking number so the one you have thru BestWay Parcel is invalid. Unfortunately, we do not have a new tracking number at this time. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Do not buy from this company. They took my money and never delivered the product.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I ordered one jar of Frank K Woods pain relief cream in February and I made numerous calls to see why I had not received it, finally yesterday a gentleman told me it was held up in a warehouse. Now I am wondering if it has been stored properly. The other times I called they told me all they could tell me is that it left your facility. Not very attentive customer service.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Great product! Ordered on 2/20/19 and still do not have! Should not take this long to get to Reno,NV!! Maybe you need a new carrier??? I will continue to order the cream but not happy with time it takes to get it! Thanks Richard Riddle”

Helpful Report

Posted 5 years ago

Thank you so much for the positive review of our product. We sincerely apologize for the delay in receiving your order. As a matter of fact, on 3/1/19, we did identify a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Not happy. Haven't recieved my package yet! After 3 phone calls telling me its been on its way since the middle of feb. And now its the middle of March and still nothing!”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Reliable and fast.”

Helpful Report

Posted 5 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 5 years ago

“Have not yet received book. Ordered on 2/18.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Never received it. Tracking number showed USPS never received it from you. Called you and was told it would be re shipped, emailed you to find out what new tracking number would be and you never responded. Very disappointed.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I still do not have the order.”

Helpful Report

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

FC&A Publishing is rated 4.3 based on 755 reviews