Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am absolutely thrilled with my purchases from Feather and Stitch but what really stands out is the amazing service. I can’t thank Helen and the team enough for all the support and guidance with my new items. She was so patient and reassuring, it made shopping here a pleasure and delight. I can’t wait to return in person and already have a wish list!”

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Posted 2 months ago

“Fi is always so helpful and responsive. Lovely clothes. Fantastic service”

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Posted 2 months ago

“A very efficient online service”

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Posted 2 months ago

“Feather & Stitch were a pleasure to deal with. My purchase arrived beautifully wrapped with a hand written note, which was a nice touch. Unfortunately I had to return my order due to size issue. My refund was promptly returned.”

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Posted 2 months ago

“I love the personal, professional and flexible service I always receive from Feather and Stitch. They actually phoned me when one item was not available and suggested I try the smaller size and would absorb shipping costs if it did not work out - and it was on sale. Super service from friendly helpful staff who know their merchandise and appreciate their customers' taste and needs.”

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Posted 2 months ago

“Always a pleasure to order from Feather & Stitch which I have been doing for a number of years now, they provide a great online experience. Ordered Sunday, received Tuesday! Always packaged beautifully with a little thankyou note. Returns are dealt with in the same quick courteous manner. Highly recommended company.”

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Posted 3 months ago

“Isappointed with the response I got from this company. I ordered a jumper and less than 2 days later they took another 20 percent off. I asked them if they would refund me the difference and they wern't that interested. I was really disappointed as I liked this little shop but will not buy again from them.”

Helpful Report

Posted 3 months ago

Dear Kim, Thank you for taking the time to share your thoughts. We understand how frustrating it can be when promotions are implemented after an order is placed, unfortunately this is not within our control. We were so glad you were able to get your size in your beautiful cashmere jumper, and hope you enjoy wearing it. Many apologies for causing any disappointment. Warm regards, Helen

Posted 3 months ago

“Thank you Helen for your help when I placed my order, you were so helpful, friendly, quick to reply and my order was despatched quickly. My friend was delighted to receive the order. Thank you so much!”

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Posted 3 months ago

Thank you so much for your lovely review, Adèle! We're thrilled to hear that Helen was able to assist you and that your friend was delighted with her gift. We can't wait to welcome you back soon! Love, the Feather & Stitch girls xx

Posted 3 months ago

“I adore the items from feather and stitch! Already a firm staple in my closet- I feel like each piece was carefully found just for me! The choice of contemporary designers is such a breath of fresh air and makes for unique styling. The girls in the shop are so friendly and overall it’s been one of my favorite shopping experiences!”

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Posted 3 months ago

Thank you so much for your wonderful review, Kirstin! We're absolutely delighted to hear that our pieces have become staples in your closet. The team is thrilled to know you enjoyed your shopping experience with us. Can't wait to see you again soon! Love, the Feather & Stitch girls xx

Posted 3 months ago

“Always amazing service from the lovely Helen and the rest of the team.”

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Posted 3 months ago

Thank you so much for your fabulous review! We're thrilled to hear that you always have an amazing experience with Helen and the team. We can’t wait to welcome you back soon! Love, the Feather & Stitch girls xx

Posted 3 months ago

“Always had excellent service in this beautiful little shop”

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Posted 3 months ago

Thank you so much for your wonderful review, Jane! We can’t wait to see you again soon! Love, the Feather & Stitch girls xx

Posted 3 months ago

“I cannot praise the wonderful staff of Feather and Stitch enough. I received excellent styling and size advice. My items were shipped next day delivery. The quality and style is amazing. Thank you Helen and all the wonderful Feather and Stitch ladies. 😘”

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Posted 3 months ago

Thank you so much for your lovely review, Julie! We are always very happy to help wherever we can and are super grateful for your ongoing support. Hope to see you soon! Love, the Feather & Stitch girls xx

Posted 3 months ago

“Best shop - the most amazing clothes and the lovely staff are super helpful. Destination stop in Richmond”

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Posted 3 months ago

Thank you so much for your lovely review, Cecilie! We can't wait to see you again soon! Love, the Feather & Stitch girls xx

Posted 3 months ago

“It's always a joy to shop online with Feather and Stitch. High quality items- always delivered promptly and beautifully packaged. I must visit in person one day!”

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Posted 3 months ago

Thank you so much for your lovely review, Rachael! We're thrilled to hear that you enjoy shopping with us and appreciate your kind words about our packaging and quality. We’d love to welcome you in person one day - Until then, happy shopping! Love, the Feather & Stitch girls xx

Posted 3 months ago

“Gorgeous items always a delight to open from F&S - beautifully wrapped with your personal messages always a joy. The website and insta pages always a correct depiction of the clothing makes it super easy to buy from this website. Wish I was nearer to pop in - Cate X”

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Posted 4 months ago

We are so delighted to hear this Cate, thank you so much for taking the time to write a review, it means so much & we hugely appreciate your support. Thank you, thank you, love the Feather & Stitch girls xx

Posted 4 months ago

“Receiving my order from you was an absolute joy. The packaging was stunning, with every detail thoughtfully considered, making my shopping and receiving experience truly special and personal. The handwritten note was the perfect touch and the clothes themselves are absolutely beautiful and fit perfectly.”

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Posted 4 months ago

Thank you so much for your wonderful review, we really appreciate it and are delighted to hear this. It means so much to our hardworking team & we hugely appreciate your support. Thank you, thank you, love the Feather & Stitch girls xx

Posted 4 months ago

“Very impressed with Feather & Stitch. I was kept informed as to delivery of my order and when received I was again impressed with the packing and presentation of my goods. You receive the added extra personal touch with this company, I will definitely use them again, keep up the good work Feather & Stitch- thank you !”

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Posted 4 months ago

We are so delighted to hear this, thank you so much for taking the time to write a review, it means so much & we hugely appreciate your support. Thank you, thank you, love the Feather & Stitch girls xx

Posted 4 months ago

“Feather & Stitch had specific boots i was looking for, ordered from website, quick delivery, nicely packaged and a lovely little note within. The boots are fab and I would not hesitate to buy from them again.. first class”

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Posted 4 months ago

Thank you so much for your lovely review, Sarah-Jane! We're thrilled to hear that you found the boots you were looking for and that your experience was so positive. Your support means the world to us, and we can't wait to welcome you back to Feather & Stitch again soon! Love, the Feather & Stitch girls xx

Posted 3 months ago

“Beautiful gift and so well wrapped and presented. Speedy delivery. Great shop.”

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Posted 5 months ago

Thank you so much for your lovely review, Christine! We can't wait to welcome you back to Feather & Stitch soon! Thank you, love the Feather & Stitch girls xx

Posted 3 months ago

“I mistakenly ordered the wrong product from this company and when I contacted them to start a return (three times) they have not responded. I'd like my money back but that doesn't look likely at this point. I'm just going to send the item back to where it came from. Don't order from this company unless you're sure you want it!”

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Posted 5 months ago

We are so sorry to hear this & absolutely want to resolve this for you. Please do get in touch directly with us on 020 8332 2717 or email shop@featherandstitch.com

Posted 5 months ago

Feather & Stitch is rated 4.9 based on 1,095 reviews