Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Tell us how Feather & Stitch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff couldn't have been more helpful. I am delighted with my purchase.”

Helpful Report

Posted 2 days ago

“Just needed to say what a lovely time I had visiting the store. I felt like I had a ‘no pressure personal shopper’ who brought out things she knew I would warm to having listened to well to what I was looking for. I mean, I could have bought the whole shop, but I settled on a lovely top and trousers which will be my winter / Christmas go to outfit. Left with a smile on my face and a spring in my step and will be back!”

Helpful Report

Posted 3 weeks ago

“Great service and supper helpful team. Advice was so great in picking something for a present. Thank you Feather & Stitch!”

Helpful Report

Posted 1 month ago

“Great experience - they stock lovely brands and the package arrived wrapped beautifully and the next day! 5 stars!”

Helpful Report

Posted 1 month ago

“Thank you for my lovely clothing, prompt delivery, beautifully wrapped in tissue. 😊❤️”

Helpful Report

Posted 1 month ago

“I have bought from Feather and Stitch's online boutique on a few occasions now. They provide a wide range of brands with varying price points. They are competitively priced. Their items are delivered extremely quickly and are always beautifully wrapped. I find their sizing advice extremely helpful as I am in between sizes. I would not hesitate to recommend Feather and Stitch to friends and will definitelty be buying another item from them very soon.”

Helpful Report

Posted 1 month ago

“Item came super fast, beautifully wrapped with a handwritten note. I felt very appreciated as a customer”

Helpful Report

Posted 1 month ago

“Good efficient service. Descriptions on website are accurate so you’re never disappointed! Products always nicely wrapped. Always a pleasure to open.”

Helpful Report

Posted 2 months ago

“Great customer service, mix up over delivery address (my fault) but sorted out efficiently. Unfortunately the item I ordered wasn’t right for me but it was beautiful wrapped and presented with a hand written message 😊. If you were gifting it’s a lovely touch.”

Helpful Report

Posted 2 months ago

“Item arrived quickly, was beautifully wrapped and had a lovely note with it. Thank you.”

Helpful Report

Posted 2 months ago

“. Very speedy and lovely personalised note”

Helpful Report

Posted 2 months ago

“I love this beautiful Indy store in Richmond. It is a joy to shop there. All the staff are kind and helpful. As an online customer, I often need to ring and ask details about sizing and fabrics. The staff always have time for you and go above and beyond to help. My latest purchase, an Essentiel Antwerp belt, is fabulous quality and was an amazing sale bargain. Thank you Feather & Stitch.”

Helpful Report

Posted 2 months ago

“When I buy from Feather & Stitch online I receive my parcel superfast and beautifully parcelled and a personal note which always makes smile and glad that I have purchased from them it feels like a gift and it is thank you”

Helpful Report

Posted 2 months ago

“Great service and lovely clothing!”

Helpful Report

Posted 2 months ago

“Excellent service. Helpful and friendly. The item that I ordered was amazing. Thank you”

Helpful Report

Posted 3 months ago

“Excellent on line ordering experience, great range and best of all got the FRAME jeans in the sale.”

Helpful Report

Posted 3 months ago

“Superb service from placing my order to receiving my beautifully packaged dress”

Helpful Report

Posted 3 months ago

“Amazing Dress - Super quick dispatch and lovely packaging”

Helpful Report

Posted 3 months ago

“Love getting things from F and S, great to deal with and great clothes too. Nicola”

Helpful Report

Posted 3 months ago

“Excellent customer service! I would definitely buy from here again.”

Helpful Report

Posted 3 months ago

Feather & Stitch is rated 4.9 based on 1,075 reviews