Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Feather and Stitch- awesome as always. The most amazing customer service team. Packages always beautifully wrapped with a lovely note- but the clothes inside always meet expectations. Never yet returned anything!!”

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Posted 1 year ago

“Lovely jumper but I was a bit miffed that the day after I bought it jumpers were reduced by 20%. A bit irritating.”

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Posted 1 year ago

Dear Susan, Thank you so much for your feedback, we are delighted that you are pleased with your jumper. We are so sorry that your order was placed before the Knitwear promotion started, and would like to offer you the 20% discount by way of a goodwill gesture. Please do get in touch with the shop at shop@featherandstitch.com and we will organise this for you. If you ever need any help, please don't hesitate to reach out to us! Sincerely, Helen

Posted 1 year ago

“Everything was great - speed of delivery, packaging and the item. Except it was too small! I have other jeans in the same size from the same brand, so a note on the item to say they come up small would have been helpful. Will definitely buy from here again.”

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Posted 1 year ago

Thank you so much Sarah for your 5 star rating! We are delighted that you have been happy with the speed of delivery, packaging and item. We apologize that it may have come up a bit small, and we certainly will add a note in the description to mention that. We are so glad that you will be a repeating customer!

Posted 1 year ago

“Yes, thanks, finally received it after some back and forth and chasing Royal Mail. The delay was on their end, which is why I have rated the delivery poor, but appreciate you trying to follow it up!”

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Posted 1 year ago

Dear Juliet, We are so sorry you had difficulties with the Royal Mail delivery and apologise for the inconvenience caused. We are looking into alternative methods of delivery to try and avoid any further issues going forward. We hope you enjoy your purchase, Many thanks Anna @ Feather & Stitch

Posted 1 year ago

“Amazing service, as always. Beautifully packaged and quick delivery.”

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Posted 1 year ago

Thank you so much, Lucy, for your glowing 5 star review for Feather & Stitch! We really appreciate your kind words about our amazing service, beautiful packaging and quick delivery. We are so thankful for your loyalty and for continuing to choose us for your shopping needs. Thank you for being a great customer!

Posted 1 year ago

“Excellent service very quick delivery easy to use on internet. And the blouse is lovely. Will buy again 😊”

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Posted 1 year ago

Thank you so much for your 5 star rating, Anne! We really appreciate your high opinion of Feather & Stitch and really appreciate your feedback. We are so pleased that you found our service to be excellent, the delivery to be fast and easy to use, and that you found the blouse to be lovely. Thank you for being a loyal customer!

Posted 1 year ago

“Fast delivery. Beautifully packed, & BEST of all the most gorgeous dress. Very happy 😊”

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Posted 1 year ago

Thank you so much for your kind words and for your 5 star rating, Helen! We're so glad that you love your dress and that you found our delivery fast and the packaging so beautifully done. It's customers like you that make us strive for excellence and we are grateful that you choose Feather & Stitch as a returning customer!

Posted 1 year ago

“Great boutique with the most sumptuous on-point clothes in the heart of Richmond. Staff are friendly and helpful.”

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Posted 1 year ago

Thank you so much Elizabeth! We are so grateful for your continued support.

Posted 1 year ago

“Loved the dress.”

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Posted 1 year ago

Thank you so much for your lovely review Rosie! We really appreciate your continued support!

Posted 1 year ago

“Absolutely love my skirt - colour is gorgeous! Super speedy service, all brilliantly packaged!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Feather & Stitch and for your lovely review. I'm delighted to hear that you love your skirt and that the delivery and packaging were both super speedy and brilliant. We really appreciate that you are a loyal customer, and we look forward to seeing you again soon!

Posted 1 year ago

“Excellent service. Lovely sweatshirt. Beautifully packed and charming personal note.. thank you will definitely recommend.”

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Posted 1 year ago

Thank you so much Rosie for your 5-star rating! We really appreciate that you took the time to provide such an in-depth review for us and for being a repeat customer.

Posted 1 year ago

“Feels like a really personal service, great coat and beautifully packed with a genuine note and cute carrier bag .. thank you”

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Posted 1 year ago

Thank you so much for your five star rating, Anna! We appreciate your kind words and are thrilled that you feel like our service is personal and that your coat is great and beautifully packed. It truly means a lot to us that you are a returning customer, and we look forward to seeing you again soon. Thank you for your support!

Posted 1 year ago

“Quality shirt, fast delivery”

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Posted 1 year ago

“Excellent service item well packed and quick delivery.”

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Posted 1 year ago

“Am very pleased with the dress,top and belt which l ordered. They fit beautifully. Thanks for the advice l was given over the phone. Cilla”

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Posted 1 year ago

“Excellent choice and very good service. Quick refund as well”

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Posted 1 year ago

“Beautiful”

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Posted 1 year ago

“Really quick delivery, gorgeous dress.”

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Posted 1 year ago

“Love love love it!”

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Posted 1 year ago

“Came very quickly and loved the jumpsuit”

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Posted 1 year ago

Feather & Stitch is rated 4.9 based on 1,075 reviews