Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. The earrings were well packaged and just as expected.”

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Posted 1 year ago

“Fabulous clothes, beautifully wrapped and fast delivery. Highly recommend.”

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Posted 1 year ago

“Very efficient service !! Appreciated the personal note in the parcel!!”

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Posted 2 years ago

“Sadly I ordered an item online which was not longer available in my size. F&S kindly called and asked if I’d consider a different size - unfortunately I know that brand’s sizing and it wouldn't be suitable but I was pleased to be asked”

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Posted 2 years ago

“Quick delivery, beautifully wrapped”

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Posted 2 years ago

“Excellent fast delivery and beautifully packaged. Thank you”

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Posted 2 years ago

“Excellent mail order service. Prompt delivery and no issues”

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Posted 2 years ago

“I love the choice of clothes that Feather and Stitch offer and the quality is great.”

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Posted 2 years ago

“I love the cardigan, and rapid service, I shall be keeping a keen eye on the website.”

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Posted 2 years ago

“Fabulous!!”

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Posted 2 years ago

“Highly recommend. Goods were despatched quickly and received within a few days of the order. Beautifully wrapped with personal message.”

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Posted 2 years ago

“Feather and Stitch- awesome as always. The most amazing customer service team. Packages always beautifully wrapped with a lovely note- but the clothes inside always meet expectations. Never yet returned anything!!”

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Posted 2 years ago

“Everything was great - speed of delivery, packaging and the item. Except it was too small! I have other jeans in the same size from the same brand, so a note on the item to say they come up small would have been helpful. Will definitely buy from here again.”

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Posted 2 years ago

Thank you so much Sarah for your 5 star rating! We are delighted that you have been happy with the speed of delivery, packaging and item. We apologize that it may have come up a bit small, and we certainly will add a note in the description to mention that. We are so glad that you will be a repeating customer!

Posted 2 years ago

“Amazing service, as always. Beautifully packaged and quick delivery.”

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Posted 2 years ago

Thank you so much, Lucy, for your glowing 5 star review for Feather & Stitch! We really appreciate your kind words about our amazing service, beautiful packaging and quick delivery. We are so thankful for your loyalty and for continuing to choose us for your shopping needs. Thank you for being a great customer!

Posted 2 years ago

“Excellent service very quick delivery easy to use on internet. And the blouse is lovely. Will buy again 😊”

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Posted 2 years ago

Thank you so much for your 5 star rating, Anne! We really appreciate your high opinion of Feather & Stitch and really appreciate your feedback. We are so pleased that you found our service to be excellent, the delivery to be fast and easy to use, and that you found the blouse to be lovely. Thank you for being a loyal customer!

Posted 2 years ago

“Fast delivery. Beautifully packed, & BEST of all the most gorgeous dress. Very happy 😊”

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Posted 2 years ago

Thank you so much for your kind words and for your 5 star rating, Helen! We're so glad that you love your dress and that you found our delivery fast and the packaging so beautifully done. It's customers like you that make us strive for excellence and we are grateful that you choose Feather & Stitch as a returning customer!

Posted 2 years ago

“Great boutique with the most sumptuous on-point clothes in the heart of Richmond. Staff are friendly and helpful.”

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Posted 2 years ago

Thank you so much Elizabeth! We are so grateful for your continued support.

Posted 2 years ago

“Loved the dress.”

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Posted 2 years ago

Thank you so much for your lovely review Rosie! We really appreciate your continued support!

Posted 2 years ago

“Absolutely love my skirt - colour is gorgeous! Super speedy service, all brilliantly packaged!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Feather & Stitch and for your lovely review. I'm delighted to hear that you love your skirt and that the delivery and packaging were both super speedy and brilliant. We really appreciate that you are a loyal customer, and we look forward to seeing you again soon!

Posted 2 years ago

“Excellent service. Lovely sweatshirt. Beautifully packed and charming personal note.. thank you will definitely recommend.”

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Posted 2 years ago

Thank you so much Rosie for your 5-star rating! We really appreciate that you took the time to provide such an in-depth review for us and for being a repeat customer.

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,095 reviews