Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in West Sussex and have never visited this lovely store but it has become my online-go to for new clothes. Such a great selection of clothes for the classy woman. The sales team are so helpful at the end of the phone. Orders arrive within 2-3 days in excellent packaging and condition, with a super lovely personalised note. Any exchanges of size were done quickly via post and refunds were also quickly credited when items didn’t suit. Great store! Great service!”

Helpful Report

Posted 2 years ago

Dear Jenny, thank you so much for leaving us such wonderful feedback. We really appreciate your support and we are delighted that you are pleased with the shopping experience with us. We hope to welcome you in the boutique soon too. X

Posted 2 years ago

“Lovely soft cardigan. Excellent service, order arrived promptly.”

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Posted 2 years ago

Dear Julie, thank you so much for your lovely feedback. We are so pleased that you are happy with your cardigan, enjoy wearing it. X

Posted 2 years ago

“Excellent service, item arrived quickly. Would like to see garments measurements so can make a correct judgment on size. Would definitely shop again.”

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Posted 2 years ago

“Great service - quick delivery & perfect item. Thank you !”

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Posted 2 years ago

Dear Mark, thank you for taking the time to leave us feedback. We really appreciate your support. X

Posted 2 years ago

“Great brands I love my Stine Goya sweater! Efficient service arrived very quickly.”

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Posted 2 years ago

Thank you so much. Stine Goya is one of our favourite brands too. Enjoy wearing it. X

Posted 2 years ago

“Fabulous!!!!! From start to finish 👍😊”

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Posted 2 years ago

Thank you so much for your wonderful feedback. We are delighted to hear this. X

Posted 2 years ago

“Beautiful product exactly as per the website and delivered very quickly. Would recommend.”

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Posted 2 years ago

Thank you so much for leaving us feedback. We are delighted to hear this. X

Posted 2 years ago

“Excellent personal service, thanks”

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Posted 2 years ago

Thank you so much for your wonderful feedback. X

Posted 2 years ago

“Quick delivery and lovely personal note, item carefully wrapped - great service”

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Posted 2 years ago

Thank you so much for taking the time to leave us such lovely feedback. We are delighted to hear this. X

Posted 2 years ago

“Very friendly service in the shop with beautiful selection of collated clothes. Online purchases delivered similarly good.”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback, we are delighted to hear this. X

Posted 2 years ago

“Super quick, lovely wrapped with personal note. Certainly recommend it! :)”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback. We are so pleased to hear this. X

Posted 2 years ago

“Fantastic service and loved the blouse”

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Posted 2 years ago

Dear Vanessa, Thank you so much for leaving us such positive feedback. Enjoy your lovely blouse. X

Posted 2 years ago

“Lovely coat, prompt delivery. Very good customer service when I had a problem with a previous item. Thank you.”

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Posted 2 years ago

Dear Helen, Thank you so much for leaving us such lovely feedback, we are delighted to hear this. Enjoy wearing your new coat. X

Posted 2 years ago

“Excellent service, I LOVE the coat!”

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Posted 2 years ago

Dear Amy, Thank you so much for leaving us such lovely feedback. Enjoy wearing your new coat. X

Posted 2 years ago

“Very prompt service and beautifully packaged. I will certainly shop with you again and have mentioned you to others!!”

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Posted 2 years ago

Dear Margot, Thank you so much for leaving us such lovely feedback and for your wonderful support. X

Posted 2 years ago

“Very quick despatch of ordered goods which were correct. Helpful information on tracking the package.”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback, we are delighted to hear this. X

Posted 2 years ago

“Excellent online service. I can’t wait to wear my pretty sundress in Antigua in a couple of weeks. Many thanks Feather & Stitch”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback. Enjoy wearing your lovely dress in Antigua ! X

Posted 2 years ago

“When I ordered a beautiful blouse everyone at Feather and Stitch was very helpful. Also the items they sell are spot on.”

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Posted 2 years ago

Thanks so much for leaving us such positive feedback and for your wonderful support. X

Posted 2 years ago

“Excellent service and amazing speedy delivery.”

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Posted 2 years ago

Dear Lorraine, Thank you so much for leaving us such positive feedback and for your wonderful support. X

Posted 2 years ago

“Received promptly. Lovely message and beautifully packed. Thank you”

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Posted 2 years ago

Dear Linda, Thank you so much for your wonderful feedback, it is really appreciated. X

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews