Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shorts, prompt delivery, happy customer!”

Helpful Report

Posted 4 years ago

Dear Sue, we are delighted you are happy with your shorts and thank you for leaving us feedback, we really appreciate it.

Posted 4 years ago

“Staff are always very helpful . Packaging always well presented . The clothes that are on line and how they look do not always meet expectation in reality , so this is a little disappointing at times . This then involves the issues of sending them back , especially at the moment . Having said that I have had some very lovely things from them over the last 3 years .”

Helpful Report

Posted 4 years ago

Dear Gail, thank you so much for leaving us constructive feedback. We really appreciate it. We always endeavour to ensure that our website is an accurate portrayal of our beautiful clothes, and are constantly working harder at making things better. Please always reach out to us if we can advise personally on anything.

Posted 4 years ago

“Received order very quickly & it was packaged lovely, I had to unfortunately send the dress back as too small ! Refund received very promptly ! Excellent”

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Posted 4 years ago

Dear Karen, thanks so much for your lovely comments, we really appreciate it. We are pleased that you were happy with your overall shopping experience with us.

Posted 4 years ago

“Brilliant dress,fast delivery,really satisfied .”

Helpful Report

Posted 4 years ago

Dear Anne, thanks so much for your lovely comments. We are delighted you are happy with your lovely dress.

Posted 4 years ago

“Quality products and superior service”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review us. It is appreciated!

Posted 4 years ago

“Excellent service to match their beautifully chosen items. Have shopped online twice and will do so again!”

Helpful Report

Posted 4 years ago

We are very happy to hear that. Thanks you so much for your lovely review and we hope you enjoy your next shopping experience with us.

Posted 4 years ago

“Quick, swift order process. Arrived quickly and nicely packaged. Thank you feather and stitch.”

Helpful Report

Posted 4 years ago

Thanks for reviewing us Leila. We appreciate it!

Posted 4 years ago

“Love love love my Hoffman Copenhagen dress many thanks!”

Helpful Report

Posted 4 years ago

So happy to hear that Jennifer! Thanks for supporting Feather & Stitch. We hope you'll shop with us again.

Posted 4 years ago

“Beautiful clothes delivered speedily in stylish and sustainable packaging. Overall an A1 experience! Thank you F&S and hope to shop your stunning collection again soon.”

Helpful Report

Posted 4 years ago

Thank you so much for your lovely review Claire! We do strive to provide excellent customer service so we're very glad to hear you enjoyed your experience.

Posted 4 years ago

“Great experience overall. Thanks”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review us. We're very happy to hear you had an enjoyable experience!

Posted 4 years ago

“I have not yet received my order ☹️”

Helpful Report

Posted 4 years ago

Sorry to hear you have experienced a delay. Unfortunately, in the current climate, it's difficult to guarantee delivery times so we appreciate your patience whilst your order is making its way to you via Royal Mail. Please contact us at shop@featherandstitch.com and we will be able to provide a tracking number for you so you can see where your parcel is in transit. Hopefully it will be with you soon!

Posted 4 years ago

“Great service and deliveries arrive within a day or two. Never had a problem with refunds.”

Helpful Report

Posted 4 years ago

Thank you for your review! We do appreciate our customers taking the time to feed back.

Posted 4 years ago

“under the current climate, the delivery was efficient and packaging was to a good standard. Would definitely buy again from your online store.”

Helpful Report

Posted 4 years ago

Thank you so much for your review Sinead, and thank you for supporting Feather & Stitch at this time.

Posted 4 years ago

“Dear Feather & Stitch My experience ordering from your shop was very satisfactory. The item, a jumper, arrived very quickly after I ordered it (maybe a week) . It was as described and also the photograph on the website was a good reproduction image, so all in all, I was very please. Thanks very much Melissa”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review us Melissa. We're happy to hear about your experience. We hope you'll shop with us again.

Posted 4 years ago

“Received the order quickly and the wrapping was perfectly done with care. The outfits were perfect too - I love them. Thank you”

Helpful Report

Posted 4 years ago

Thank you for your review...we do enjoy wrapping! So pleased to hear you loved your outfits.

Posted 4 years ago

“Lovely packaging, made it even more of a delight to open.”

Helpful Report

Posted 4 years ago

We do enjoy wrapping each item with care. Thank you for taking the time to leave a review, Sarah.

Posted 4 years ago

“My items arrived beautifully packaged and fitted perfectly. So happy with this service, thanks so much.”

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Posted 4 years ago

Lovely to hear this Amanda! Thank you for reviewing us and we hope we can be of service again in the future.

Posted 4 years ago

“Very helpful and efficient when I had to exchange my purchase. Now have a dress that is a perfect fit!”

Helpful Report

Posted 4 years ago

So glad we could help you exchange your purchase and delighted your item fits perfectly! We love to provide fit and styling advice.

Posted 4 years ago

“Great packaging and communication”

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Posted 4 years ago

Thank you for your review, Sally and thank you for supporting Feather & Stitch!

Posted 4 years ago

“Very prompt in sending through the order and very accessible if there are any problems and proactive in communication.”

Helpful Report

Posted 4 years ago

Thank you Joseph. We do our best to communicate with our customers quickly and efficiently so happy to hear that was your experience.

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews