Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such great service! After pondering over which size to order online a quick call to the store and an incredibly helpful lady advised me what size I should go for. The dress arrived, beautifully packaged and fits an absolute treat! Thank you 🤩”

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Posted 2 years ago

Dera Faye, thank you so much for such wonderful feedback and how pleased you are with your shopping experience with us. X

Posted 2 years ago

“Received with thanks, I love it. Loved the personal note that came with it too. Thanks so much. Fabulous service and super speedy”

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Posted 2 years ago

Dear Katherine, thank you so much for leaving us such lovely feedback. We really appreciate your support. X

Posted 2 years ago

“Always a pleasure to order from Feather & Stitch. Quick arrival and a lovely hand written note. So special! Many thanks x”

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Posted 2 years ago

Dear Elisabeth, thank you so much for leaving us such lovely feedback. We really appreciate your support. X

Posted 2 years ago

“I always find the most beautiful pieces. I love the Scandi brands. The service online is excellent and will call a confirm orders if sizing is a problems. Always arrives when it says it will and no extra costs”

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Posted 2 years ago

Dear Joanne, thank you so much for leaving us such wonderful feedback. We really appreciate your support. X

Posted 2 years ago

“An amazing selection of clothes! I just love shopping on-line with Feather and Stitch. I thoroughly recommend!”

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Posted 2 years ago

Dear Mrs Eatwell, thank you for leaving us such wonderful feedback and for your wonderful support. X

Posted 2 years ago

“Love my jumpsuit and it arrived super fast thank you!”

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Posted 2 years ago

Dear Karen, thanks so much for taking the time to leave us feedback. We are very happy you are pleased with your jumpsuit. X

Posted 2 years ago

“Well packaged and garnent presented nicely in tissue paper. Quick postage. Would order again.”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback. We are so pleased to hear this. X

Posted 2 years ago

“I have shopped online with this fantastic boutique 8 times over the last year. Such a fantastic selection of clothes; it’s always a struggle deciding which lovely thing to buy next! The team have been very helpful answering sizing questions over the phone and via immediate email response. I’ve only returned an item once as it was too big and the return process was incredibly easy and the money was credited to my account within 72hrs. I know I will continue to shop with F&S for years to come! Such a shame I don’t live close enough to visit in person.”

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Posted 2 years ago

Dear Mrs Eatwell, thank you so much for leaving us fabulous feedback. We are really thrilled to hear this and delighted to hear you are happy with your shopping experience with us. We would absolutely love to meet you so please do pop in and visit our little boutique if you are ever in Richmond. X

Posted 2 years ago

“great choice and great on line service”

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Posted 2 years ago

Thank you so much for leaving us feedback, we are delighted to hear you have enjoyed shopping with us. X

Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

Dear Lynda, thank you so much for taking the time to leave us such positive feedback. X

Posted 2 years ago

“Lovely store and products but the Liva dress is a problem !”

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Posted 2 years ago

Thank you so much for leaving us such lovely feedback, we really appreciate it. X

Posted 2 years ago

“Feather and Stitch's customer service is amazing. I would highly recommend them and I will definitely be buying from them again.”

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Posted 2 years ago

Dear Colette, thank you so much for taking the time to leave us such lovely feedback. We really appreciate your support. X

Posted 2 years ago

“Great and fast service- recommend”

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Posted 2 years ago

Dear Marie, thank you so much for leaving us such positive feedback, we really appreciate your support. X

Posted 2 years ago

“Fabulous service & beautiful packaging. Thank you!”

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Posted 2 years ago

Dear Jen, thank you so much for leaving us such lovely feedback, we are delighted to hear you are pleased with your shopping experience with us. X

Posted 2 years ago

“Wow! Love love love my new jacket. It's so buttery soft. Got it in the sale so even more delighted. 10/10.”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback and for your wonderful support. X

Posted 2 years ago

“Beautiful quality clothes. Interesting designs and jewellery. It is lovely going in the shop but just as easy to order online. The service is excellent. I love my latest products ordered. No long waits for delivery and items packed well. Keep doing what you do.”

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Posted 2 years ago

Dear Lisa, thank you so much for such a wonderful review. We really appreciate you taking the time to do this and for your wonderful support. X

Posted 2 years ago

“Always love shopping with Feather and stitch, wonderful brands, great customer service and the, goods are always packaged beautifully it’s always a great online shopping experience from start to finish.”

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Posted 2 years ago

Dear Helen, thank you so much for leaving us feedback and we are delighted to hear you are pleased with everything. X

Posted 2 years ago

“Excellent service, my first shopping experience at Feather and Stitch was not disappointing.”

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Posted 2 years ago

Dear Mo, thank you so much for leaving us such positive feedback and for your support. X

Posted 2 years ago

“As always.. super efficient service… ordered on online , collected in store… always left wanting more.. The Hoffman top is gorgeous.. go a size down.. it’s a generous fit”

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Posted 2 years ago

Dear Michelle, thank you so much for your feedback, we are delighted to hear this. X

Posted 2 years ago

“Very quick Lovely packaging Beautiful clothes🤩”

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Posted 2 years ago

Dear James, thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews