Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved my top!”

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Posted 5 years ago

Yay! So pleased. Come visit us again soon x

Posted 5 years ago

“Great service, speedy delivery, beautiful clothes”

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Posted 5 years ago

Fabulous, thanks for the lovely review!

Posted 5 years ago

“Ordered 2 dresses, received a phone call the next day to say one of the items had sold out, but I was still charged for the item , and 10 days later I have still not had a refund . Disappointed”

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Posted 5 years ago

Hi Katie, we appreciate your feedback. Unfortunately, there was a gap in one of our processes, which led to a rare delay in your refund (processed yesterday). We'll call you today to talk you through this and to apologise. Our usual turnaround for refunds is 2-4 days. Thank you for your review to enable us to work smarter.

Posted 5 years ago

“No problem web site had my blouse and delivered quickly would definatel”

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Posted 5 years ago

Great stuff, thanks so much for your review!

Posted 5 years ago

“Clothing arrived fast and well packaged”

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Posted 5 years ago

Fantastic! Thanks so much for your kind review.

Posted 5 years ago

“Beautiful dress, well packed and delivered promptly - thank you!”

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Posted 5 years ago

Thanks so much for your lovely review, so glad you love your dress! x

Posted 5 years ago

“Great selection of long lasting fashion pieces. Great service too!”

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Posted 5 years ago

Ahh thanks Anna, appreciate your review. See you soon x

Posted 5 years ago

“Prompt, helpful and friendly service as ever! Can’t fault it.”

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Posted 5 years ago

Thanks so much for the lovely review. Always great to see you x

Posted 5 years ago

“Great service, fast delivery and beautiful item - Thank you Feather and Stitch, this was my first time shopping with you and I look forward to shopping with you again!”

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Posted 5 years ago

Fantastic! Thanks so much for the kind review. See you again soon! x

Posted 5 years ago

“Very satisfied with the service I revived. I got a courtesy call from Feather & Stitch immediately to say they did not have my garment size but were very happy to provide another size to see if it was suitable for me. If not the garment could be sent back free of charge. Lucky enough it was the size I needed. Thank you !”

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Posted 5 years ago

Thanks for review! We're really glad the size worked out for you. We hope to hear from you again soon x

Posted 5 years ago

“My top was delivered in rapid time and as I had to return it, cos it didnt suit, my refund was processed super quickly - Thanks”

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Posted 5 years ago

Thanks for your review! We hope you manage to find something else that works for you soon. x

Posted 5 years ago

“Online orders are delivered quickly, beautifully wrapped and of course fabulous clothes. It’s always a joy to pop into the store too!”

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Posted 5 years ago

Thanks for your lovely review Melanie, it's always lovely to see you.

Posted 5 years ago

“Very prompt delivery! Very pleased with my purchase”

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Posted 5 years ago

Thanks so much for the review, really glad you're happy with your purchase!

Posted 5 years ago

“Very thorough and helpful service from the time we walked through the door. Given the best options for our purchase and went away happy customers!”

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Posted 5 years ago

Thanks so much for the review. So pleased you walked away happy! See you again soon we hope x

Posted 5 years ago

“The dress is beautiful! Exactly what I was hoping for. My only suggestion would be to put the dress in a box within the shipping box. The shipping box was rather beat up but luckily the dress was fine.”

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Posted 5 years ago

Thanks for the review - so sorry the box was a bit squashed. We try to minimise packaging, whilst also protecting the garments. We're glad it was OK, and really appreciate the feedback.

Posted 5 years ago

“Excellent - had the items extremely quickly”

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Posted 5 years ago

That's fab, thanks so much for the kind review.

Posted 5 years ago

“Beautiful clothing and quick delivery”

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Posted 5 years ago

Thanks so much for your review!

Posted 5 years ago

“Very helpful and quick to refund payment for dress not in stock.”

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Posted 5 years ago

Apologies again for the out of stock dress, we appreciate your review and hope you find something else soon. x

Posted 5 years ago

“Fast efficient service and a carefully wrapped product. Arrived in time for a birthday celebration. Thank you Feather and Stitch”

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Posted 5 years ago

That's great, thanks so much for the review. Do come back and visit our site again soon x

Posted 5 years ago

“This jumpsuit is absolutely gorgeous it also has pretty detail on the buttons and and lovely soft material. Stunning colour too.”

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Posted 5 years ago

Ahhh great, we love a jumpsuit! Thanks for the review, see you again soon we hope x

Posted 5 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews