Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you - love my new blouse. Beautiful packaged and speedy delivery. x”

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Posted 3 years ago

Dear Sarah, Thank you so much for leaving us such positive feedback, we are delighted to hear this and enjoy your new blouse. X

Posted 3 years ago

“Absolutely fantastic customer service. Really speedy delivery and immediate refunds for any returns. The items are packed beautifully - one of my new favourite places to shop.”

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Posted 3 years ago

Dear Catherine, Thank you so much for leaving us such positive feedback. We are thrilled to hear this. X

Posted 3 years ago

“Fast, efficient and great selection of clothes.”

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Posted 3 years ago

Dear Deborah, Thank you so much for taking the time to leave us such great feedback, we really appreciate your support. X

Posted 3 years ago

“Great product, beautifully packaged and arrived quickly.”

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Posted 3 years ago

Thank you so much for leaving us such lovely feedback, we are thrilled to hear this. X

Posted 3 years ago

“I have just received my Essential Antwerp T Shirt. I am very impressed with the speed at which it was delivered and the personalised wrapping and card was a lovely touch. Will definitely be ordering for you again.”

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Posted 3 years ago

Dear Shahla, Thank you so much for leaving us such lovely feedback, we are thrilled to hear this and delighted you are happy with your purchase ! X

Posted 3 years ago

“Really pleased with my jacket very nicely wrapped lovely to support independent boutiques 😊 I shall most definitely return.”

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Posted 3 years ago

Dear Mandy, Thank you so much for leaving us such positive feedback, we are thrilled to hear this. X

Posted 3 years ago

“Bought from this boutique several times now and they're fab, stocking great brands. Fast and efficient delivery and great customer service makes shopping here very easy.”

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Posted 3 years ago

Dear Nicky, Thank you so much for taking the time to leave us such positive feedback, we are delighted to hear this and really appreciate your support. X

Posted 3 years ago

“Very fast delivery. Helpful staff and easy to get to speak to someone with any questions.”

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Posted 3 years ago

Thank so much for taking the time to leave us such positive feedback, we are delighted to hear this. X

Posted 3 years ago

“Fantastic purchase that was exactly as shown on the web site and incredibly prompt delivery. Highly recommend using F&S online and can’t wait to get back in store!”

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Posted 3 years ago

Dear Sharon, Thank you so much for leaving us such lovely feedback and for your support. We look forward to seeing you in the boutique very soon. X

Posted 3 years ago

“Blouse arrived beautifully packaged with a nice note”

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Posted 3 years ago

Delighted to hear your lovely feedback, thank you so much. X

Posted 3 years ago

Delighted to hear your lovely feedback, thank you so much. X

Posted 3 years ago

“I was contacted with an issue about the size and was grateful for their advice. My dress was well packaged and arrived quickly. The dress is beautiful and fits perfectly.”

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Posted 3 years ago

Dear Clare, Thank you so much for leaving us such great feedback, we are delighted to hear this. X

Posted 3 years ago

“Outstanding service thank you ❤️”

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Posted 3 years ago

Dear Sarah, Thank you so much for leaving us such positive feedback. We are delighted to hear this. X

Posted 3 years ago

“A lovely choice of clothes. Even in lockdown the service was excellent. I had to reorder a different size and the whole transaction was speedy and I was informed of what was happening. Thanks again. I’m sure I’ll be shopping again with you soon!!”

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Posted 3 years ago

Dear Mandy, Thank you so much for taking the time to leave such lovely feedback for us, we really appreciate it. X

Posted 3 years ago

“Brilliant!”

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Posted 3 years ago

Dear Kerry, We are delighted you are happy with your shopping experience with us. X

Posted 3 years ago

“Always excited to receive a F&S parcel. Beautifully wrapped as always xx”

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Posted 3 years ago

Dear Sarah, Thank you so much for your wonderful support and for leaving us such lovely feedback. X

Posted 3 years ago

“Received my stunning top very promptly & beautifully wrapped ❤️ Unfortunately it was a little bit too big & after a quick email exchange they agreed to change it for a smaller size. I was very impressed to receive a phone call from them, confirming they are had received my returned top & were dispatching the replacement the same day. Such excellent, friendly & personal service. I’m absolutely delighted with my beautiful top & won’t hesitate to order from Feather & Stitch again. Thank you ❤️”

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Posted 3 years ago

Dear Helen, Thank you for leaving us such lovely feedback, we are so pleased that you have enjoyed shopping with us. X

Posted 3 years ago

“Super staff and super service. Thank you”

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Posted 3 years ago

Dear Marilyn, Thank you for your wonderful support, we really appreciate it. X

Posted 3 years ago

“Lovely skirt, well packaged and fast delivery.”

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Posted 3 years ago

Dear Nina, we are delighted you are pleased with your skirt. X

Posted 3 years ago

“Really quick delivery and awesome dress, thank you”

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Posted 3 years ago

Dear Anna, Thank you so much for leaving us such positive feedback, we are delighted you are pleased with your dress. X

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Dear Pauline, Thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews