Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Tell us how Feather & Stitch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a pair of jeans, they arrived promptly, sadly didn’t suit me so had to return them, refund was issued the same day they received them”

Helpful Report

Posted 3 years ago

Dear Fiona, Thank you so much for leaving us such positive feedback, we are sorry to hear the jeans were unsuitable. We hope to see you shopping with us again soon. X

Posted 3 years ago

“Thank you very much for your excellent service. You could not have been more helpful And I have at last my beautiful snuggly coat.”

Helpful Report

Posted 3 years ago

Dear Marilynn, Thank you so much for leaving us such great feedback, we were delighted that we managed to get hold of the coat in your size and are so pleased that you are happy with it. X

Posted 3 years ago

“Simple online shopping with good customer service. Item was well described and delivered in good time. I would highly recommend the boutique for an excellent selection of less widely found brands.”

Helpful Report

Posted 3 years ago

Dear Lara, Thank you so much for leaving us such positive feedback, we are delighted that you are pleased with your shopping experience with us. X

Posted 3 years ago

“Great service!”

Helpful Report

Posted 3 years ago

Thank you so much. We are delighted you are happy with everything. X

Posted 3 years ago

“Really great service. And lovely selection of clothes from interesting brands”

Helpful Report

Posted 3 years ago

Dear Corinne, Thank you so much for leaving us such lovely feedback, we are delighted to hear this. X

Posted 3 years ago

“Like the service and the product I received very good service from the shop. Will order from them again if I see something I like and can afford. I would however like to be sent an email to confirm when the product has been sent out for delivery”

Helpful Report

Posted 3 years ago

Dear Laila, Thank you so much for leaving us such positive feedback, we really appreciate your support and feedback. We do send a dispatch note confirmation to all customers, confirming that their parcel is now with Royal Mail. I am sorry that you did not appear to have received this, we will look into why this happened. X

Posted 3 years ago

“Will definitely shop with them again hugely efficient and great service. When items didn’t suit was quickly refunded really helpful and a pleasure to shop with.”

Helpful Report

Posted 3 years ago

Dear Wendy, Thank you so much for leaving us such positive feedback. We really appreciate your support and we are thrilled that you are happy with your shopping experience with us. X

Posted 3 years ago

“Quality product and excellent customer service . Would recommend to friends.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such lovely feedback. We are really grateful for your support. X

Posted 3 years ago

“beautifully packaged and arrived very quickly.”

Helpful Report

Posted 3 years ago

Dear Gemma, Thank you so much for leaving us such positive feedback. We are delighted you were happy with your shopping experience with us. X

Posted 3 years ago

“Service very good. Also friendly people. Love the cardigan as well & the packaging was nice . Thank you... Patricia x”

Helpful Report

Posted 3 years ago

Dear Patricia, Thank you so much for leaving us such lovely feedback, we are thrilled to hear all this. X

Posted 3 years ago

“Ordered a jumper in the sale. The lady phoned as size was sold out but assured me that the next size down would be fine as they’re coming up slightly big. It is a perfect fit!! Thank you. Will definitely be ordering from you again. Jacqui”

Helpful Report

Posted 3 years ago

Dear Jacqui, Thank you so much for leaving us such lovely feedback, we are delighted to hear that your jumper was perfect. X

Posted 3 years ago

“Love this store!”

Helpful Report

Posted 3 years ago

Dear Alegra, Thank you so much for taking time to leave such lovely feedback. X

Posted 3 years ago

“Very prompt and efficient service. I love my Paige velvet jeans. Thank you.”

Helpful Report

Posted 3 years ago

Dear Janet, Thank you so much for leaving us such lovely feedback. Great choice of jeans and enjoy wearing them. X

Posted 3 years ago

“Always send out items so quickly and super helpful on the phone too, gorgeous jumper, I am thrilled!”

Helpful Report

Posted 3 years ago

Dear Anne, Thank you so much for leaving us such lovely feedback, we are delighted you are pleased with your jumper. X

Posted 3 years ago

“My delivery was beautifully wrapped in a recyclable box and was mailed quickly. Feather & Stitch customer service was excellent, they found out what had happened to my parcel and when it would be delivered almost immediately for me as it got lost by Royal Mail.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such lovely feedback, we are delighted to hear this. X

Posted 3 years ago

“Fabulous boutique of beautifully curated fashion gems”

Helpful Report

Posted 3 years ago

Dear Anna, Thank you so much for leaving us such lovely feedback, we are very grateful for your support. X

Posted 3 years ago

“Arrived very quickly and loved the purse.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such positive feedback, we are delighted you are pleased with your purse. X

Posted 3 years ago

“Great shop with interesting brands. Quick delivery”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us such positive feedback. We really appreciate it. X

Posted 3 years ago

“Excellent service and quick response”

Helpful Report

Posted 3 years ago

Dear Caroline, Thank you for taking the time to leave us such positive feedback. We are thrilled you are pleased with your shopping experience with us. X

Posted 3 years ago

“Nice easy website, straight forward order/payment procedure. Arrived well packaged”

Helpful Report

Posted 3 years ago

Dear Debbie, Thank you for taking the time to leave us such positive feedback. We are delighted that you are happy with your shopping experience with us. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews