Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, so beautifully packaged”

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Posted 3 years ago

Dear Nicola, thank you so much for leaving us such positive feedback. We really appreciate your support. X

Posted 3 years ago

“Fabulous order and always arrives on time.❤️”

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Posted 3 years ago

Dear Kathryn, thank you so much for leaving us such positive feedback and for your support. X

Posted 3 years ago

“Lovely clothes. Fit as expected and delivered quickly. Very happy with my purchases.”

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Posted 3 years ago

Thank you so much for your support and enjoy your new clothes. X

Posted 3 years ago

“I loved the packaging! Coloured tissue paper tied up with a ribbon. Just gorgeous.”

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Posted 3 years ago

Dear Sharon, thank you so much for taking the time to leave us such lovely feedback. We are delighted to hear this. X

Posted 3 years ago

“Very quick delivery unfortunately the jeans was too big so I had to return. Will definitely shop again..”

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Posted 3 years ago

Dear Lynne, sorry to hear the jeans were unsuitable on this occasion but really hope to see shopping with us again soon. X

Posted 3 years ago

“Prompt and quick service. Beautifully presented. I had to return the items as not suitable and again prompt and quick service. Thank you”

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Posted 3 years ago

Thank you so much for leaving us such positive feedback. We are delighted to hear this and thank you for your wonderful support. X

Posted 3 years ago

“Fab service. Super fast delivery”

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Posted 3 years ago

Dear Lisa, we are delighted to hear this. Thank you for your support. X

Posted 3 years ago

“Great service and product 👍”

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Posted 3 years ago

Dear Julia, thank you so much and for your support. X

Posted 3 years ago

“Love my jumpsuit! It’s such a delight to receive a package from Feather and Stitch! Everything is so beautifully presented - really makes a difference.”

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Posted 3 years ago

Dear Kirtsy, thank you so much for leaving us such positive feedback and for your wonderful support. X

Posted 3 years ago

“Great service and the item I ordered was perfect!”

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Posted 3 years ago

We are delighted to hear this. Thank you and for your support. X

Posted 3 years ago

“Very efficient service. Would highly recommend.”

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Posted 3 years ago

Dear Caroline, thank you for taking the time to leave us such positive feedback, we really value your support. X

Posted 3 years ago

“Beautiful clothes, great advice re fit, quick postage, carefully and prettily wrapped! V.happy”

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Posted 3 years ago

Dear Lesley, thank you so much for leaving us such positive feedback, we really appreciate this and for your support. X

Posted 3 years ago

“Lovely range of clothes and a quick delivery.”

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Posted 3 years ago

Dear Rachel, thank you so much for leaving such lovely feedback. We really appreciate this. X

Posted 3 years ago

“Service was very good and my dress arrived within a day or two. A card from a member of staff telling me to enjoy wearing my beautiful dress was a lovely surprise. It was beautifully wrapped and finished with ribbon and bow. I will be shopping feather & stitch again.”

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Posted 3 years ago

Dear Carol, we are thrilled to hear this. Thank you for taking the time to leave such great feedback and for your wonderful support. X

Posted 3 years ago

“My dress arrived on time and it was exactly what I expected to arrive!”

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Posted 3 years ago

Dear Mia, we are delighted to hear this. Thank you for your support. X

Posted 3 years ago

“Item was nothing like as expected and far too big (not in accordance with size). Also, no return form was enclosed in the parcel. I returned the item within three days of receiving it sending it Recorded Delivery and a note explaining everything and requesting refund. I still have not received an acknowledgement. Needless to say, I am not impressed.”

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Posted 3 years ago

Dear Christina, we are so sorry to hear this. We have since spoken to you and explained that your refund was processed on the same day that the return was received by us. We are sorry too that you were disappointed in the sizing. X

Posted 3 years ago

“Fantastic service and lovely ladies! Always made to feel welcome when I visit and there’s absolutely no pressure. Great selection of clothes.”

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Posted 3 years ago

Dear Amanda, this is so lovely. Thank you for taking the time to leave us such positive feedback and for your wonderful support. X

Posted 3 years ago

“Loved the clothes and the packaging and personal note. Thank you I’ll be back!”

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Posted 3 years ago

Dear Alexandra, thank you so much for leaving us such wonderful feedback and for your support. X

Posted 3 years ago

“Excellent efficient service and delighted with my purchase”

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Posted 3 years ago

Dear Wendy, thank you so much for leaving us such positive feedback and for your wonderful support. X

Posted 3 years ago

“HASSLE FREE”

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Posted 3 years ago

We are so pleased to hear this and thank you for shopping with us. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews