Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. I so pleased I found this website”

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Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback and for your wonderful support. X

Posted 2 years ago

“Quick delivery, beautiful, plastic free packaging and a lovely personal note. Will buy again!”

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Posted 2 years ago

Dear Jemma, thank you so much for this feedback. We are thrilled to hear this. X

Posted 2 years ago

“My order was taken, plus the payment, then received an email straightaway to say the shorts I had ordered were out of stock . Payment for these should not have been taken from my account as they were clearly out of stock.”

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Posted 2 years ago

Dear Lynn, I am so sorry that you were disappointed on this occasion. There are, on very few occasions Inaccuracies on stock count. At the time you ordered your shorts, the system did think we had these in stock but sadly this was an error. We acted as quickly as possible and you were refunded straight away. Please accept our sincere apologies on this occasion.

Posted 2 years ago

“Beautifully packaged and very quickly delivered”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback. We really appreciate it. X

Posted 2 years ago

“Love my Essentiel Antwerp Dress. Beautifully packaged, speedy delivery and a lovely note. I will definitely shop again.”

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Posted 2 years ago

Dear Rachel, thank you so much for leaving us such positive feedback. We love this dress too. X

Posted 2 years ago

“A beautiful edit of great quality pieces - they last forever!”

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Posted 2 years ago

Thank you so much for taking the time to leave us such positive feedback We are thrilled to hear this. X

Posted 2 years ago

“Fabulous service as always. Love my trousers”

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Posted 2 years ago

Dear Emma, thank you so much for taking the time to leave us such positive feedback. Enjoy your new trousers. X

Posted 2 years ago

“Excellent service and nice card inside.”

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Posted 2 years ago

Dear Michele, thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 2 years ago

“Excellent service. Thank you”

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Posted 2 years ago

Dear Candida, thank you so much for taking the time to leave us such positive feedback, we really appreciate it. X

Posted 2 years ago

“Excellent service as always”

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Posted 2 years ago

Dear Linda, thank you so much for leaving us such positive feedback and for your wonderful support. X

Posted 2 years ago

“Amazing as always! Love them”

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Posted 2 years ago

Thank you so much for leaving us such lovely feedback and for your wonderful support. X

Posted 2 years ago

“I buy quite a few items from Feather and Stitch because the clothes and accessories are well chosen and good value, and always arrive quickly and nicely packaged. When I have occasionally had to return an item, it's been no trouble at all. I would (and have) recommend Feather and Stitch to friends.”

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Posted 2 years ago

Thank you so much for such wonderful feedback, we really appreciate it and for your wonderful support. X

Posted 2 years ago

“Excellent online service and speedy delivery to edinburgh”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 2 years ago

“Really helpful when my return went missing due to courier mistake. All sorted very quickly”

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Posted 2 years ago

Thank you so much for your feedback, we really appreciate this and we are sorry that there was an issue and delay with your delivery but pleased to hear it was sorted quickly. X

Posted 2 years ago

“Beautiful dresses. Items arrived promptly in lovely packaging with a handwritten note :) Gorgeous! Will be back for more x”

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Posted 2 years ago

Dear Yvonne, thank you so much for your wonderful feedback and for your support. We really appreciate this. X

Posted 2 years ago

“Lovely online shopping experience; staff really kind and helpful, and beautiful wares.”

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Posted 2 years ago

Thank you so much for your wonderful feedback. We are thrilled to hear this. X

Posted 2 years ago

“Yes and enjoying my dress. Thanks”

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Posted 2 years ago

Thank you so much for leaving us feedback and we are delighted you are happy with your dress. X

Posted 2 years ago

“Excellent service, dealt with my exchange very well.”

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Posted 2 years ago

Dear Andrea, thank you so much for leaving us such lovely feedback. We are thrilled to hear this. X

Posted 2 years ago

“The dress I ordered was perfect It came in good time Very pleased with my online shopping experience”

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Posted 2 years ago

Dear Andrea, thank you so much for taking the time to leave us such lovely feedback. Enjoy wearing your new dress. X

Posted 2 years ago

“Very speedy and efficient delivery of my beautiful dea Kudaba dress ( which is absolutely fabulous ) from the lovely team at F&S. Thank you again 💜💜💜”

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Posted 2 years ago

Dear Louise, thank you so much for leaving us such lovely feedback. Enjoy wearing your gorgeous Dea Kudibal dress. X

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews