Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Tell us how Feather & Stitch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent shop, superb staff and fabulous clothes !!! Highly recommend x”

Helpful Report

Posted 3 years ago

Dear Alison, Thank you so much for your lovely comments. We really appreciate your support and thank you for taking the time to leave us feedback. X

Posted 3 years ago

“First purchase from Feather & Stitch and will definitely be back. A lovely selection and a good service.”

Helpful Report

Posted 3 years ago

We are so delighted to read this and thank you so much for shopping with us. We hope to see you back soon. X

Posted 3 years ago

“Wonderful variety and selection and very prompt delivery. Packaged beautifully too. Highly recommended.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such lovely feedback. We are delighted to hear this. X

Posted 3 years ago

“Fantastic choice, excellent service, orders always arrive super quick.”

Helpful Report

Posted 3 years ago

Dear Jude, thank you so much for taking the time to leave us such lovely feedback. We are delighted to hear this and we hope you will be back shopping with us again soon. X

Posted 3 years ago

“Excellent service fast delivery”

Helpful Report

Posted 3 years ago

Dear Clare, thank you so much for leaving us such positive feedback, we really appreciate your support. X

Posted 3 years ago

“Delighted with the service and loved my new coat and a lovely touch receiving a handwritten note”

Helpful Report

Posted 3 years ago

Dear Shani, Thank you so much for leaving us such positive feedback, we really appreciate this and so pleased you love your new coat. X

Posted 3 years ago

“Great customer service, fast delivery and beautiful dresses. What more could you ask for.”

Helpful Report

Posted 3 years ago

Dear Fran, thank you so much for taking the time to leave us such great feedback. We really appreciate your support. X

Posted 3 years ago

“Fantastic personalised service!!!”

Helpful Report

Posted 3 years ago

Dear Martha, thank you so much for leaving us such positive feedback. We really appreciate this. X

Posted 3 years ago

“Excellent service. Dress was lovely and beautifully wrapped however the neckline wasn’t for me so had to return it. Refund processed really quickly and wouldn’t hesitate to use in future.”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such positive feedback and sorry the dress was not right for you but delighted to hear that you will shop with us again soon. X

Posted 3 years ago

“Extremely prompt service. Loved my Ailsa Jacobsen raincoat”

Helpful Report

Posted 3 years ago

Dear Jane, delighted you were happy with your shopping experience with us. Thank you for your support. X

Posted 3 years ago

“Ordering was easy, delivery was amazingly prompt, the raincoat is lovely. Can’t praise enough.”

Helpful Report

Posted 3 years ago

Dear Janette, thank you so much for leaving us such positive feedback, we really appreciate your support. X

Posted 3 years ago

“My order arrived promptly and carefully packed Very nice company”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such positive feedback. We are delighted to hear this. X

Posted 3 years ago

“Great service and beautiful top.”

Helpful Report

Posted 3 years ago

Dear Michael, thank you so much for leaving us such positive feedback. We are delighted to hear this. X

Posted 3 years ago

“Excellent service, loved my MDK leather jacket which was despatched quickly to arrive on my doorstep”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such positive feedback, and for your wonderful support. X

Posted 3 years ago

“Love this store! Such lovely things and amazing, fast online service”

Helpful Report

Posted 3 years ago

Dear Alegra, thank you so much for leaving us such positive feedback. We really appreciate your support. X

Posted 3 years ago

“Fast delivery and beautifully packaged, thank you !”

Helpful Report

Posted 3 years ago

Dear Alison, thank you so much for leaving us such positive feedback, we really appreciate it. X

Posted 3 years ago

“My item was shipped efficiently and wrapped beautifully. It could improve my experience if the item was detailed as being sheer, i didn't expect that from a patterned dress that cost £200. I don't want to wear a slip under it as it is for summer occasions. Daylight pics would show the true pattern better . The photographs were very good in other ways and the website pics easy to view, full length and accessible. I will shop with you again. Good luck in your business! :) Regards Rachel”

Helpful Report

Posted 3 years ago

Dear Rachel, thank you so much for leaving us this feedback, we value each and every review and take all comments on board, as we will with yours. We value your support and really hope that you will shop with us again soon. X

Posted 3 years ago

“lovely shop and great online service”

Helpful Report

Posted 3 years ago

Dear Nicola, thank you so much for leaving us such positive feedback, we are delighted to hear this and for your support. X

Posted 3 years ago

“Fabulous shop, great clothes and wonderful customer service!”

Helpful Report

Posted 3 years ago

Dear Sarah, thank you so much for your wonderful feedback, we are delighted and thank you so much for your support. X

Posted 3 years ago

“Fantastic service and lovely clothes in the best location! Always made to feel very welcome and never pressurised to buy.”

Helpful Report

Posted 3 years ago

Dear Amanda, thank you so much for this wonderful feedback and for your continued support. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews