Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, lovely wrapping. Love the trousers.”

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Posted 3 years ago

Dear Pamela, Thank you for leaving such lovely feedback, we are delighted you are pleased with your purchase. X

Posted 3 years ago

“Fantastisch !”

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Posted 3 years ago

Thank you for leaving such positive feedback and for your support. X

Posted 3 years ago

“Would have liked an email to let me know the sweater had been despatched and when it was likely to arrive. But packaged well and website easy to use. Many thanks Hilary”

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Posted 3 years ago

Dear Hilary, thank you for leaving us feedback. I have checked the order information and it does appear that we sent you a dispatch note on November 17th, I am very sorry that you did not see this. We are very happy that you are pleased with your jumper. And thank you for your support. X

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Dear Jane, Thank you for leaving us such positive feedback, we are delighted you are pleased with your shopping experience with us.

Posted 3 years ago

“Excellent service and I was very happy with my purchase”

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Posted 3 years ago

Dear Penny, Thank you for leaving us such positive feedback, we are thrilled you are pleased with your purchase. X

Posted 3 years ago

“Excellent customer service as ever, despite the restrictions of lockdown.”

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Posted 3 years ago

Dear Rebecca, Thank you for taking the time to leave us such positive feedback, we really appreciate it and your valued support. X

Posted 3 years ago

“Fabulous!”

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Posted 3 years ago

Dear Olivia, we are so pleased you are happy with your purchase. X

Posted 3 years ago

“The best boutique in the country, no comparison! Fi & her team are amazing!”

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Posted 3 years ago

Dear Claire, Thank you so much for leaving such lovely feedback for us and for your continued and valued support always. XX

Posted 3 years ago

“As always , a very quick and efficient service. I am always pleased with my purchases. I couldn’t recommend Feather and Stitch enough.”

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Posted 3 years ago

Dear Julie, Thank you so much for leaving such positive feedback for us, we are thrilled you are happy with your shopping experience with us. X

Posted 3 years ago

“Highly recommend, really pleased with my purchases”

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Posted 3 years ago

Dear Melanie, Thank you so much for leaving such lovely feedback, we really appreciate your support. X

Posted 3 years ago

“Lovely service and beautiful clothes. Unfortunately the Royal Mail sent my parcel to Wales so it took longer than normal but the staff at F&S were in contact the whole time.”

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Posted 3 years ago

Dear Alison, We are so sorry there was a delay in you receiving your parcel from us. Thank you so much for taking the time to leave such lovely feedback X

Posted 3 years ago

“Excellent service, quick delivery and gorgeous product. Thank you”

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Posted 3 years ago

Dear Melanie Thank you so much for leaving such positive feedback for us, we are delighted you are happy with your purchases X.

Posted 3 years ago

“Very quick and beautifully presented. Second purchase made and very happy!”

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Posted 3 years ago

Thank you so much for leaving such lovely feedback for us. We really appreciate your support X.

Posted 3 years ago

“Love my skirt!! Fast delivery and beautifully wrapped! Thank you!”

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Posted 3 years ago

Dear Cecilie, we are thrilled to hear you are happy with your gorgeous skirt and thank you so much for taking the time to leave such lovely feedback for us X.

Posted 3 years ago

“A really great small local shop that also has an amazing website. Run by real people who are passionate about lovely clothes”

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Posted 3 years ago

Thank you so much for taking the time to leave us such lovely feedback, we are thrilled to hear this and thank you for your support. X

Posted 3 years ago

“First purchase and really happy with my beautiful jumper. Quick and easy to order and a speedy delivery. Beautifully packaged too. Thank you.”

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Posted 3 years ago

Dear Wilma, we are delighted to hear you are so pleased with your jumper and thank you for leaving such lovely feedback X.

Posted 3 years ago

“Fantastic service - my order arrived promptly and nicely packaged. Thank you - I will be ordering from you again!”

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Posted 3 years ago

Dear Sarah, we are delighted to hear you enjoyed your shopping experience with us and thank you for taking the time to leave us such lovely feedback X.

Posted 3 years ago

“I have shopped online with this retailer on a number of occasions and recommend them without hesitation. Customer friendly website, great personal service and speedy delivery with items beautifully packaged. A recent telephone call with a sizing query was dealt with in the same personal friendly manner. Lovely boutique.”

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Posted 3 years ago

Dear Elizabeth, Thank you so much for taking the time to leave us such positive feedback. We are delighted that you are happy with your shopping experience with us, we value your support. X

Posted 3 years ago

“Beautiful clothes and lovely, helpful, friendly team.”

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Posted 3 years ago

Thank you so much for leaving us such lovely feedback, we are very grateful for your support. X

Posted 3 years ago

“Really great online service, they always package things beautifully as well which makes it extra special. The items were exactly as described on the website. Great independent store.”

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Posted 3 years ago

Dear Helen, Thank you so much for taking the time to leave us such positive feedback. We really appreciate your support. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews