Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank-you your service was impeccable I look forward to ordering again x”

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Posted 3 years ago

Dear Lisa, Thank you so much for taking the time to leave us such lovely feedback and for your support. We really appreciate it. X

Posted 3 years ago

“Easy to order, fast delivery. My favourite shop, both in person snd online!”

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Posted 3 years ago

Dear Yvette, Thank you so much for leaving us such lovely feedback, we really appreciate it and for your wonderful support. Hope to see you soon. X

Posted 3 years ago

“Second time shopping with Feather &Stitch. Excellent service. Items carefully wrapped and lovely hand written note inside. Fast shipping. Will definitely order again🙂”

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Posted 3 years ago

Dear Noelle, Thank you so much for leaving us such lovely feedback, we really appreciate it and for your wonderful support. X

Posted 3 years ago

“Received my purchase promptly and beautifully wrapped. Unfortunately too small and had to return but my return was acknowledged within two days and refund being processed.”

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Posted 3 years ago

Dear Diane, Thank you so much for leaving us such positive feedback, we hope to see you shopping with us again soon. X

Posted 3 years ago

“Great diverse selection of designers, competitive pricing and great customer service. Love that the owners take photos of the clothes being modelled in the shop which gives an accurate representation.”

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Posted 3 years ago

Dear Debbie, Thank you so much for leaving us such positive feedback, we are thrilled to hear how pleased you are with everything. Thank you so much for your support. X

Posted 3 years ago

“Arrived as described, on time and beautifully packaged.”

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Posted 3 years ago

Thank you so much for taking the time in leaving us such lovely feedback. We really appreciate it. X

Posted 3 years ago

“Excellent customer service - speedy delivery and immediate refund when unfortunately the item didn’t fit. Lovely packaging too. A new favourite website!”

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Posted 3 years ago

Dear Catherine, Thank you so much for leaving us such positive feedback, we really appreciate your support. X

Posted 3 years ago

“Xxxxxxxxxxx.....”

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Posted 3 years ago

Thank you so much for leaving us such lovely feedback, we really appreciate it. X

Posted 3 years ago

“Great service, as always”

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Posted 3 years ago

Dear Jeannie, Thank you so much for leaving us such positive feedback, we are delighted you are happy and thank you for your support. X

Posted 3 years ago

“Great service.”

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Posted 3 years ago

Thank you so much for taking the time to leave us feedback. We really appreciate it . X

Posted 3 years ago

“Very helpful team. Always easy to contact and give really brilliant style guidance”

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Posted 3 years ago

Dear Ruth, Thank you so much for leaving us such positive feedback, we are very grateful for your support. X

Posted 3 years ago

“Always excellent service and advice”

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Posted 3 years ago

Dear Susan, Thank you so much for your great feedback, we really appreciate your support. X

Posted 3 years ago

“Love this shop, friend recommended it.. Fabulous clothes, personal, hand written card inside. Live in Winchester, so buy from the fantastic website.”

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Posted 3 years ago

Dear Karen, thank you so much for leaving such lovely feedback for us. We are delighted that you are pleased with your shopping experience with us. X

Posted 3 years ago

“Brilliant service”

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Posted 3 years ago

Dear Antony, Thank you for taking the time to leave such lovely feedback. We really appreciate it. X

Posted 3 years ago

“Excellent service thank you”

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Posted 3 years ago

Thank you so much for leaving us such positive feedback. We really appreciate it. X

Posted 3 years ago

“Have recently bought 3 items from Feather and Stitch. Love them all and they have arrived very promptly and beautifully packaged. Thank you!”

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Posted 3 years ago

Thank you so much for leaving such positive feedback for us. We are thrilled that you have been happy with everything. X

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Dear Jacqui, we are delighted that you are happy with your shopping experience with us. Thank you for leaving us feedback. X

Posted 3 years ago

“I have not received my order yet.”

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Posted 3 years ago

Dear Christina, I am very sorry to hear that you have yet to receive your order. Your order was placed on December 13th and dispatched by us via Royal Mail on December 14th. There are Postal delays at the moment due to the Pandemic and issues surrounding Brexit. In saying that, I have checked your tracking information and it is on route to you and I would hope it will be with you very soon. I will follow up on email with you about the arrival of your parcel. Please accept our apologies about the postal delays you have encountered. X

Posted 3 years ago

“Love this shop Excellent personal service”

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Posted 3 years ago

Dear Jane, Thank you so much for leaving us such lovely feedback and for your continued support, we are very grateful. X

Posted 3 years ago

“Great quality clothing... always speedily delivered and beautifully wrapped”

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Posted 3 years ago

Dear Llinos, Thank you so much for leaving us such lovely feedback, we really appreciate it. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews