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Feather & Stitch Reviews

4.9 Rating 1,075 Reviews
99 %
of reviewers recommend Feather & Stitch
4.9
Based on 1,075 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Feather & Stitch Reviews

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great selection of clothes and excellent customer service!!!
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Posted 1 year ago
Great thank you
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Posted 1 year ago
I love the customer service that I get from these guys, I ask a question and they respond immediately. Always with a very experienced answer, and the quality is amazing! I have ordered a dress and now a pair of jeans, both just perfect! The packages arrive so beautifully wrapped with a hand written note, it’s those extra details that make shopping with feather abd stitch such a fabulous experience!
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Posted 1 year ago
Great choice, with great customer service. Can’t fault them.
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Posted 1 year ago
Beautiful shirt and fantastic service as I needed to change my sizes. Thanks Fiona x
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Posted 1 year ago
Thank you, great service and thank you for shipping to Jersey. Not everyone will.
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Posted 1 year ago
Fast delivery and packed with care. Returns were easy and refunds dealt with swiftly.
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Posted 1 year ago
Love the range of clothes - but more than that, I love the customer service. Always a hand written note and beautifully packaged - which is how the clothes deserved to be treated. No plastic!
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Posted 1 year ago
Wonderful sheets, comfy and crisp! I appreciated the suggested care recommendations too.
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Posted 1 year ago
The belt is great,just what l wanted. Looks fine over Summer dresses,but will also be good over Winter clothes...Will be very versatile...
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Posted 1 year ago
Fabulous clothes - very true to the images and descriptions on the website. Speedy delivery and luxurious packaging/unboxing experience. I would definitely confidently buy online from Feather and Stitch again - and use them for gifting
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Posted 1 year ago
Great experience from insta post where i saw my dress to online chat and subsequent order. Communication excellent, ordering easy and delivery swift. Love love love my Shrimps dress, a multi tasking piece allowing me to focus and be stylishly present wherever i go. Follow these girls on insta for regular new and regular labels, restocks and cool styling ideas.
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Posted 1 year ago
What a wonderful store. I cannot tell you how lovely the ladies are online and in store. Customer service at its best. And goes without saying the clothing is amazing. I only recently discovered after the gorgeous Jo Whiley wore their clothes at Glasto. Brilliant selection. Top marks. Xx
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Posted 1 year ago
Lovely stylish shape rubber rain hat. Unfortunately, it blew off by the river so I can only wear it when it’s wet but not windy :)
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Posted 1 year ago
Great service, beautiful packing and a lovely belt which I am very happy with.
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Posted 1 year ago
Your service is excellent very quick delivery and the note you put in my parcel was very much appreciated. The top is so nice for the summer and a lovely colour. Thanks again Anne Gregory
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Posted 1 year ago
Dress arrived super quick and beautifully wrapped. Love the dress
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Posted 1 year ago
Always Happy with the excellent service. Kind Regards Suzanne Dargie
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Posted 1 year ago
Great speedy service and lovely packaging too. Felt like a very personal service.
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Posted 1 year ago
An inspiring collection of clothes. So welcoming and helpful. I love their personal touch. Great on line experience with easy and quick return and such a treat to do to the beautiful shop in Richmond.
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Posted 1 year ago
Feather & Stitch is rated 4.9 based on 1,075 reviews