Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A lovely fast efficient service, a friendly welcome for shopping with feather and stitch, an amazing rain coat, beautifully packed. Would have loved another colour but no more in my size. Thank you for making the whole experience of buying a really excellent one.”

Helpful Report

Posted 2 years ago

Dear Patricia, thank you so much for your lovely feedback, we really appreciate it and for your wonderful support. X

Posted 2 years ago

“Love my new coat! Delivery earlier than expected and with a personalised message! How good is that! Thank you X”

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Posted 2 years ago

Dear Chris, we are delighted to hear you are pleased with your new coat and that you are happy with your shopping experience with us. X

Posted 2 years ago

“Very prompt delivery, item beautifully wrapped and very pleased with the jacket I ordered.”

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Posted 2 years ago

Dear Beverly, thank you so much for leaving us such lovely feedback, we are delighted to hear this and that you are happy with your jacket. X

Posted 2 years ago

“Prompt delivery always so helpful with advice on orders fantastic!”

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Posted 2 years ago

Dear Joanne, thank you so much for leaving us such wonderful feedback, we really appreciate your support. X

Posted 2 years ago

“Excellent! Item arrived quickly, beautifully packed.”

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Posted 2 years ago

“I sadly had to return my gorgeous dress simply because it was too long for me.However the communication & speed of refund was exceptional.Such brilliant customer service -Feather & Stitch is now firmly on my shopping radar!”

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Posted 2 years ago

Thank you so much for your wonderful feedback, we are sorry that your purchase was unsuitable on this occasion but look forward to seeing you shopping with us again soon. X

Posted 2 years ago

“So delighted to receive my lovely box of sale purchases - beautifully wrapped and with speedy delivery! Thank you 💖”

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Posted 2 years ago

Dear Faye, thank you so much for leaving us such positive feedback, we are delighted to hear how happy you are with your purchases. X

Posted 2 years ago

“Cosy, cute, quality hooded jumper.”

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Posted 2 years ago

We are delighted to hear you are happy with your jumper, enjoy wearing it. X

Posted 2 years ago

“As per previous. Love your collection and your offering. But there was a small snafu where I didn't get an email letting me know my order was ready so I had to chase up on Christmas eve and then rush down before you closed on a pretty busy day.”

Helpful Report

Posted 2 years ago

Dear Charlie, thank you for leaving us feedback. We are so sorry about this mix up and hope you accept our sincere apologies on this occasion and we hope you will be shopping with us again soon. We have endeavoured to put in place further checks to ensure this does not happen again in the future. X

Posted 2 years ago

“A Christmas present for my partner - great selection of items and delivery service!”

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Posted 2 years ago

Thank you so much for leaving us feedback, we are delighted to hear that you have been happy with your shopping experience with us. X

Posted 2 years ago

“Loved the dress and it came beautifully wrapped with a personal message which was lovely! Thank you Feather and Stitch”

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Posted 2 years ago

Dear Lindsey, we are delighted to hear you are pleased with your dress. Thank you for leaving us feedback. X

Posted 2 years ago

“Gorgeous and soft scarf. Ready for collection next day, beautifully wrapped too!”

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Posted 2 years ago

Dear Mariella, we are so pleased to hear this, enjoy your scarf and thank you for leaving us such positive feedback. X

Posted 2 years ago

“Ordered some lovely earrings, online, and it was all very straightforward. The items were exactly as described and the mini parcel arrived promptly. I was pleased with the quality of the product. I have made several purchases from the store in 2021 and was very pleased with the service, helpfulness and friendliness of the staff on each occasion. Excellent store. I hope to visit again, soon.”

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Posted 2 years ago

“Excellent service, thank you”

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Posted 2 years ago

Thank you so much for your wonderful review, we appreciate your support. X

Posted 2 years ago

“Beautiful range of clothes to choose from and my order was packed beautifully and despatched promptly”

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Posted 2 years ago

Dear Anita, thank you so much for leaving us such lovely feedback. We really appreciate your support. X

Posted 2 years ago

“Five stars - always very helpful both with style and service.”

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Posted 2 years ago

Thank you so much for your wonderful feedback. We are delighted you are pleased with your shopping experience with us. X

Posted 2 years ago

“First class service, beautifully packaged.”

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Posted 2 years ago

Dear Nicola, thank you so much for leaving us such wonderful feedback. We are so happy to hear this. X

Posted 2 years ago

“Trustworthy, always helpful. My favourite clothes store!”

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Posted 2 years ago

Thank you so much for leaving us such wonderful feedback. We really appreciate it. X

Posted 2 years ago

“Beautiful clothes. Great service.”

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Posted 2 years ago

Thank you so much for your lovely comments. We really appreciate your support. X

Posted 2 years ago

“Just a lovely go-to boutique!! ❤️❤️❤️ Always find something here & delivery is super quick & returns easy. Fantastic range of clothes & accessories”

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Posted 2 years ago

Dear Sarah, thank you so much. We are delighted to hear this and thank you for shopping with us. X

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews