Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely packaging, and quick response to returns”

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Posted 5 years ago

Thanks so much for your kind words. Do visit us again soon! x

Posted 5 years ago

“Always helpful and friendly customer service whenever I call. Received my beautiful dress quickly with very little packaging (don't like over packing). And love the fact you can return in store too. However this dress is a keeper. Love it!”

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Posted 5 years ago

Hooray! Glad you love your dress. Thanks for your lovely review and hopefully see you soon. x

Posted 5 years ago

“Love this boutique”

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Posted 5 years ago

Thanks! Come see us soon! x

Posted 5 years ago

“Great service, dress well wrapped and good quality.”

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Posted 5 years ago

Thanks for your kind review, glad you love your dress! x

Posted 5 years ago

“Although I didn’t keep any of the dresses I ordered, I am going to visit the shop, as they were so lovely to deal with.”

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Posted 5 years ago

Thanks for your review. Sorry your order didn't work out this time, but we hope to see you again soon! x

Posted 5 years ago

“Such great service. One item I ordered was out of stock, much to my disappointment, but I received a personal phone call rather than an email and a prompt refund. Will order from feather and stitch again”

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Posted 5 years ago

Thanks for your lovely review and apologies again for the out of stock item. Do check out our site again soon x

Posted 5 years ago

“Lovely customer service, lovely clothes, love your Instagram posts. I hope to visit your shop in person at some point... Corinne”

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Posted 5 years ago

Thanks for your lovely review, please do pop by and see us soon!

Posted 5 years ago

“Fast delivery, beautiful packaging - a real treat to receive in the post. Oh, and a fabulous dress of course!”

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Posted 5 years ago

Thanks so much for your lovely review. So glad you love your dress!

Posted 5 years ago

“My package was quick to arrive and beautifully packaged. Returns would have been easy, but no need as I love my new skirt!”

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Posted 5 years ago

Thanks for the review, so pleased you love your skirt! Do come visit us again soon.

Posted 5 years ago

“A beautiful item, delivered promptly. Thank you!”

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Posted 5 years ago

Thanks so much for the review!

Posted 5 years ago

“Great service and gorgeous skirt - very happy.”

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Posted 5 years ago

So pleased you're happy. Come visit us again!

Posted 5 years ago

“Spoke to the boutique before placing my order, got good size advice, very helpful assistant and overall a pleasant experience. Am pleased with my new purchase and would def order from feather and stitch again.”

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Posted 5 years ago

Thanks for such a fabulous review. Do call again if we can help with anything x

Posted 5 years ago

“I love Feather & Stitch. Great jeans, shirts and cashmere, and I've also had a great leather skirt”

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Posted 5 years ago

Thanks so much, we're glad you love our boutique too. See you soon we hope x

Posted 5 years ago

“Lovely item, and beautifully packaged. Very speedy delivery. Thank you.”

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Posted 5 years ago

We're happy to hear you enjoyed your shopping experience! Thanks for the review.

Posted 5 years ago

“So far excellent customer service - speedy desptch. Unfortunately I have had to return the two dresses that I ordered on separate occasions as it seems that I am between sizes. Hopefully I will receive refunds for both orders in a timely manner.”

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Posted 5 years ago

Thank you for your review Susan. Both refunds have been actioned so you should see these reflected in your account soon. Please feel free to get in touch if you need advice with sizing in the future, as sizes can vary brand to brand. We hope you'll shop with us again!

Posted 5 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews