Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such helpful staff, thank you so much for very speedy delivery too. Just love your clothes range. X”

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Posted 5 years ago

Ah thank you Francesca, we really appreciate your review and your comments.

Posted 5 years ago

“Great service and promptly sent out.”

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Posted 5 years ago

Fabulous, thanks so much for posting your review.

Posted 5 years ago

“Great service, order arrived very promptly, beautifully wrapped. Thank you”

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Posted 5 years ago

Thanks so much for posting your review!

Posted 5 years ago

“I ordered the sessun kimitoto blouse and it arrived beautifully packed and delivery was very quick. I was very pleased to find it in my size and in the sale. The blouse is exactly as described and seen on the website, it is true to size and feels feather light and will be perfect for those hot summer days and nights.”

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Posted 5 years ago

Thank you so much for writing such a detailed review, we really appreciate it!

Posted 5 years ago

“Perfect service, thank you!”

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Posted 5 years ago

Thanks so much!

Posted 5 years ago

“Easy to order online, prompt delivery, blouse very nicely packaged, no problems.”

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Posted 5 years ago

Thanks so much for taking the time to submit a review, much appreciated!

Posted 5 years ago

“Lovely delivery packaging, great quick service.”

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Posted 5 years ago

Thanks so much for your lovely review!

Posted 5 years ago

“This was my first order and I was sent the wrong shoes! Sadly I bought the last pair and somebody else snapped it up from the shop or maybe just took it from my bag before I collected it.”

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Posted 5 years ago

Hi Adel, thanks for your review. As you know, we were so disappointed for you that we'd made this mistake. It very rarely happens, however on this occasion, this was down to pure human error in a busy boutique during our very busy sale period. We're really very sorry.

Posted 5 years ago

“Beautiful clothes and always fast delivery. They also respond quickly with returns and refunds.”

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Posted 5 years ago

Thanks lovely Bethan for your kind review. We really hope you visit again soon!

Posted 5 years ago

“Prompt, efficient and packed with care, attention and detail. Thank you.”

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Posted 5 years ago

Thanks so much for your lovely review! Really appreciate it.

Posted 5 years ago

“Classy, , no fuss packaging. Immediate helpful response when i returned items.”

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Posted 5 years ago

Thanks so much for your kind review. Hopefully, we’ll see you again soon! X

Posted 5 years ago

“Great service Great communication received the goods promptly. Thank you.”

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Posted 5 years ago

Thanks for the lovely review, we hope you visit us again soon!

Posted 5 years ago

“Order arrived quickly. Love their well curated collection of clothes.”

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Posted 5 years ago

Thank you so much for your kind review, much appreciated!

Posted 5 years ago

“I love Feather & Stitch's eye for fashion, I wish I'd discovered this boutique years ago. Amazing clothing and a great buying experience.”

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Posted 5 years ago

What a lovely review, thank you so much! We hope to see you again soon x

Posted 5 years ago

“Showed as having stock online. Ordered it and then received a call a day later stating the item was not in stock and refund would be arranged. Refund was arranged. However, in retail taking an order for something showing on the website as in stock and then delivering it is key for reputation and brand. I was then left scrabbling around and paying for express delivery for my wife’s birthday. I will not use Feather and Stitch again.”

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Posted 5 years ago

Thanks for your review, we appreciate your comments. We are sorry for this situation. We’re a small team working in a busy boutique, where we like to give a full and personal service. Sometimes that means during busy periods, such as the sale, there is a small delay between an item being sold in the shop and it coming off our website. As you say, we were as quick as we could be in letting you know and in refunding you, and we’d always be keen to suggest an alternative. However, this time we obviously let you down. Apologies again.

Posted 5 years ago

“I received my order within a few days of ordering. My lovely jumper 1234 was beautifully packaged. I will order again.”

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Posted 5 years ago

Fantastic, thank you so much for your review. Great choice with your cashmere!

Posted 5 years ago

“Package arrived swiftly and was beautifully presented. Refund of the piece I had to return was also handled swiftly”

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Posted 5 years ago

Thank you so much for taking time to write such a lovely review. Much appreciated! We hope you shop with us again soon.

Posted 5 years ago

“The most beautifully curated clothes - pretty , stylish , edgy and wonderful service in the store . My favourite shop by far .”

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Posted 5 years ago

Thanks for the lovely review, we really appreciate it. And love having shoppers like you in store. See you soon!

Posted 5 years ago

“Order acknowledged, money taken and then order cancelled by Feather & Stitch as stock unavailable. Ridiculous waste of time. Won’t bother with them again.”

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Posted 5 years ago

Hi thanks for your review, we’re sorry the tops you ordered were out of stock. As you know, we called and refunded you immediately, however we do appreciate that overall this was a disappointment. Very very occasionally items aren’t updated quickly enough on our stock system and this is sadly what happened here. Huge apologies again.

Posted 5 years ago

“Thank you, dress exactly as described, beautifully packed, promptly despatched, just what I wanted, need I say more?”

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Posted 5 years ago

Ah that’s fab, thanks for your lovely review. So glad you love your dress!

Posted 5 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews