Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Tell us how Feather & Stitch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb selection of great brands! Excellent customer services...”

Helpful Report

Posted 3 years ago

Dear Louise, Thank you so much for leaving us such lovely feedback, we really appreciate your support. X

Posted 3 years ago

“This dress is just soooo fabulous... I LOVE it, can’t wait to wear it, absolutely beautiful 🥰”

Helpful Report

Posted 3 years ago

Dear Deborah, Thank you so much for leaving us such positive feedback, we are thrilled to hear how happy you are with your dress. X

Posted 3 years ago

“I’m so delighted with my new trainers which I can wear with so many of my previous and future feather & stitch purchases. What would I do without f&s?! As always perfect service and super quick delivery. Thanks so much to all the team, I couldn’t be happier”

Helpful Report

Posted 3 years ago

Dear Claire, Thank you so much for leaving us such positive feedback and for your wonderful support. Enjoy your trainers, great choice ! X

Posted 3 years ago

“My favourite shop. Can’t wait for it to reopen. Lovely people, lovely clothes. And great for online shopping too”

Helpful Report

Posted 3 years ago

Dear Yvette, Thank you so much for leaving us such wonderful feedback. We are looking forward to seeing you in the boutique very soon. X

Posted 3 years ago

“Excellent customer service”

Helpful Report

Posted 3 years ago

Dear Rosalind, Thank you so much for leaving us such lovely feedback and for your wonderful support. X

Posted 3 years ago

“Fantastic service and wonderful selection of clothes.”

Helpful Report

Posted 3 years ago

We are delighted to hear how pleased you are with everything, thank you so much for leaving us this feedback. X

Posted 3 years ago

“Extremely efficient service . Beautifully gift wrapped . Thank you. Will definitely shop with you again.”

Helpful Report

Posted 3 years ago

Dear Lesley, Thank you so much for leaving us such positive feedback, we are delighted to hear this. X

Posted 3 years ago

“Order arrived quickly. Good value compared to other specialist clothing online shops.”

Helpful Report

Posted 3 years ago

We are delighted to hear such positive feedback, thank you so much for taking the time to do this. X

Posted 3 years ago

“Love Feather & Stitch! Great selection of quality clothes in brands I had never come across before but now love. Fabulous service and advice from the team - couldn’t ask for more!”

Helpful Report

Posted 3 years ago

Thanks so much Joanna for such lovely feedback. We really appreciate it and for your support. See you in the boutique soon. X

Posted 3 years ago

“Fab trousers wish I could get them in every colour.”

Helpful Report

Posted 3 years ago

Dear Joanne, so pleased you love your trousers, delighted to hear this. X

Posted 3 years ago

“Great service . Quality clothing”

Helpful Report

Posted 3 years ago

Thanks so much for taking the time to leave us such positive feedback, we are delighted to hear this.X

Posted 3 years ago

“Excellent shopping experience and sadly my purchase was unsuccessful however the returns snd refund procedure was most efficient and speedy.”

Helpful Report

Posted 3 years ago

Dear Wendy, Thank you so much for taking the time to leave us such positive feedback, we really appreciate this. X

Posted 3 years ago

“I pre-ordered a top from Feather & Stitch which was dispatched as soon as it came into stock. It arrived beautifully packed with a personalised note. Sadly the colours didn’t work so I sent it back. They acknowledged receipt of the return the day they received it and advised when the refund would be processed. Can’t fault their customer service.”

Helpful Report

Posted 3 years ago

Dear Christine, Thank you so much for taking the time to leave us such positive feedback. We are sorry that the top was not right but we hope to see you shopping with us again soon. X

Posted 3 years ago

“Lovely packaging and super quick delivery. Thank you!”

Helpful Report

Posted 3 years ago

Dear Kirsty, Thank you so much for leaving us such positive feedback, we are delighted to hear this. X

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Dear Hilary, thank you so much for leaving us such positive feedback, we are thrilled to hear this. X

Posted 3 years ago

“Super speedy delivery and soooo pleased with my stunning Ba&sh skirt!!”

Helpful Report

Posted 3 years ago

We are delighted to hear you are pleased with your lovely skirt and thank you for leaving us such positive feedback. X

Posted 3 years ago

“As a new customer was very impressed with the quick delivery and absolutely loved what I bought!!”

Helpful Report

Posted 3 years ago

Dear Debbie, thank you so much for taking the time to leave us such positive feedback. We are delighted to have you as a new customer. X

Posted 3 years ago

“Excellent size guidance, great fit, quality product”

Helpful Report

Posted 3 years ago

Thank you so much for leaving us such positive feedback, we are thrilled to hear this. X

Posted 3 years ago

“Fantastic service. Superspeedy delivery. Would highly recommend.”

Helpful Report

Posted 3 years ago

Dear Colette, we are thrilled to hear you are pleased with everything, thank you so much for supporting us. X

Posted 3 years ago

“Very prompt delivery. Beautifully wrapped with a lovely personal message inside. Love my new joggers.”

Helpful Report

Posted 3 years ago

Dear Di, Thank you so much for taking the time to leave us such positive feedback. We are delighted to hear you are pleased with your joggers, we love them too ! X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews