Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.93

4.9 Rating 1,075 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab customer service”

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Posted 2 years ago

Thank you so much Joanne. We are so pleased to hear this. X

Posted 2 years ago

“Love this boutique. Fabulous selection and great service”

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Posted 2 years ago

Dear Julie, thank you so much. We really appreciate you taking the time to leave us such lovely feedback and for your wonderful support. X

Posted 2 years ago

“Great service! Speedy delivery and smooth returns for a couple of items I didn’t keep.”

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Posted 2 years ago

Dear Elizabeth, thank you so much. We are so pleased that your shopping experience with us went well. X

Posted 2 years ago

“Fabulous customer service .”

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Posted 2 years ago

Dear Joanna, thank you so much for your lovely feedback. We are so pleased to hear this. X

Posted 2 years ago

“Lovely shorts great service Thankyou so much I have my Paige shorts on right now at a beach bar in Cala mondrago marjoca and have had two compliments on them”

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Posted 2 years ago

Dear Wendy, thank you so much. Enjoy those gorgeous shorts. We love them too. X

Posted 2 years ago

“Ordered coats and they were delivered really fast, well packaged. I am really delighted with purchases and the price was excellent and affordable. Recommend this company.”

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Posted 2 years ago

Dear Kate, thank you so much for your wonderful feedback. We really appreciate your support. X

Posted 2 years ago

“Beau product, so pretty, packaged most attractively… sadly it didn’t fit ….. however the the return process was easy and the company graciously.”

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Posted 2 years ago

Dear Wendy, thank you for taking the time to leave us feedback. We are so pleased to hear this. X

Posted 2 years ago

“Gorgeous dresses. Fabulous quality of fabric x”

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Posted 2 years ago

Dera Stephanie, thank you so much for leaving us feedback. We really appreciate this. Enjoy your dresses X

Posted 2 years ago

“Delighted with my purchases. Fast and efficient service and beautifully wrapped”

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Posted 2 years ago

Thank you so much for leaving us feedback. We are so pleased to hear this. X

Posted 2 years ago

“Excellent service , received my top in two days!”

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Posted 2 years ago

Dear Karen, thank you so much for your wonderful feedback and for your support. X

Posted 2 years ago

“My dress is so beautiful and excellent service. The packing is so beautifully done.Thank you”

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Posted 2 years ago

Dear Imelda, thank you so much. We are so pleased to hear this. Enjoy your lovely new dress. X

Posted 2 years ago

“Excellent service from Feather and Stitch again. Had my dress delivered to the Post Office so that I didn’t have to wait in for the delivery, can’t fault it! I did email Helen to thank F and S”

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Posted 2 years ago

Thank you so much for leaving us such positive feedback. We are delighted to hear this. Enjoy your lovely dress. X

Posted 2 years ago

“My only issue is with the courier - Royal Mail. The order had been sitting at my local office for a week and they had not sent me notification that it was there and ready to collect. The staff at the store though were super helpful and were able to investigate and give me a tracking number so I was able to collect. In my experience Royal Mail are not fit for purpose for parcel delivery.”

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Posted 2 years ago

Dear Marie, thank you for leaving us this feedback. I am so sorry you had issues with Royal Mail and for the delay in the parcel reaching you. I am glad it is now with you and you can enjoy. X

Posted 2 years ago

“Great service - item arrived promptly and beautifully wrapped. Thanks so much will order again”

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Posted 2 years ago

Thank you so much Denise for leaving us such positive feedback and for your support. X

Posted 2 years ago

“Excellent fast delivery and absolutely love my dress !!”

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Posted 2 years ago

Dear Sue, thank you so much for leaving us such lovely feedback. We are so pleased your shopping experience was a positive one. X

Posted 2 years ago

“Very Good, I needed to exchange an item, they were extremely helpful and postage was very quick.”

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Posted 2 years ago

Dear Jane, thank you so much for taking the time to leave us such positive feedback, we are thrilled to hear this. X

Posted 2 years ago

“Loved my new top and dress so much. Superb quality and beautiful clothes.”

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Posted 2 years ago

Dear Sarah, thank you so much for leaving us such positive feedback. We are thrilled to hear this and enjoy your new purchases. X

Posted 2 years ago

“Very pleased with my outfit it’s beautiful and excellent service delivered on time packaging excellent . Thank you”

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Posted 2 years ago

Dear Anne, thank you so much for leaving us such positive feedback. We are thrilled to hear this. X

Posted 2 years ago

“Excellent service and love my purchase”

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Posted 2 years ago

Dear Beverley, thank you so much for leaving us such positive feedback. We are thrilled to hear this. X

Posted 2 years ago

“Thank you so much - I love it! x”

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Posted 2 years ago

Dear Kate, thank you for taking the time to leave us feedback, we really appreciate it. X

Posted 2 years ago

Feather & Stitch is rated 4.9 based on 1,075 reviews