Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Isappointed with the response I got from this company. I ordered a jumper and less than 2 days later they took another 20 percent off. I asked them if they would refund me the difference and they wern't that interested. I was really disappointed as I liked this little shop but will not buy again from them.”

Helpful Report

Posted 3 months ago

Dear Kim, Thank you for taking the time to share your thoughts. We understand how frustrating it can be when promotions are implemented after an order is placed, unfortunately this is not within our control. We were so glad you were able to get your size in your beautiful cashmere jumper, and hope you enjoy wearing it. Many apologies for causing any disappointment. Warm regards, Helen

Posted 3 months ago

“Fast service. But received faulty product and did not have response to e-mail from customer services so had to pay the return postage which was recorded delivery to ensure product insured, so expensive. Item replaced quickly and replacement is perfect.”

Helpful Report

Posted 1 year ago

Dear Ros, thank you so much for your review and I am so very sorry that our customer service team missed your email. Please drop an email to helen@featherandstitch.com and we will get your postage refunded immediately. I am glad that our returns team dealt with it quickly for you and you are happy with your replacement. Thank you so much for your support. X

Posted 1 year ago

“Lovely jumper but I was a bit miffed that the day after I bought it jumpers were reduced by 20%. A bit irritating.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you so much for your feedback, we are delighted that you are pleased with your jumper. We are so sorry that your order was placed before the Knitwear promotion started, and would like to offer you the 20% discount by way of a goodwill gesture. Please do get in touch with the shop at shop@featherandstitch.com and we will organise this for you. If you ever need any help, please don't hesitate to reach out to us! Sincerely, Helen

Posted 2 years ago

“My item was shipped efficiently and wrapped beautifully. It could improve my experience if the item was detailed as being sheer, i didn't expect that from a patterned dress that cost £200. I don't want to wear a slip under it as it is for summer occasions. Daylight pics would show the true pattern better . The photographs were very good in other ways and the website pics easy to view, full length and accessible. I will shop with you again. Good luck in your business! :) Regards Rachel”

Helpful Report

Posted 3 years ago

Dear Rachel, thank you so much for leaving us this feedback, we value each and every review and take all comments on board, as we will with yours. We value your support and really hope that you will shop with us again soon. X

Posted 3 years ago

Feather & Stitch is rated 4.9 based on 1,095 reviews