Fetch Reviews

“ Awful. Our apartment pushed us to use Fetch and we are currently building momentum amongst tenants to push them off the program. They have lost so many of our packages and in one occasion a delivery agent had their car towed with other peoples' deliveries in it. This business is a liability and worth avoiding. After a number of packages being lost I am thankful all of those items could be replaced. ”

“ Ordered my dog food Saturday a week ago today. Promised delivery was following Monday! Many phone calls, emails and online chats later, having been promised investigation with Hermes and call back, Nothing! Especially imperative for me, as I'm in quarantine and have no one to shop for me! Why would you use this company when they just don't follow through?! ”

“ Ordered a premium dog food large bag (cost nearly £60) could have got it a bit cheaper elsewhere but opted for Fetch because it was next day delivery. ”

“ 9 In the Pet shop category Reviews Excellent 85% Great 4% Average 2% Poor 2% Bad 8% Filter by: All reviews order delivery service day time customer service company item food dog food . ”

“ Do not ever order from Fetch. Their partnership with Hermes means you are unlikely to get the delivery. If you do order from them, best use the Ocado delivery service. ”

“ WRONG ! I was sent an email 3 hours before expected delivery to say my order of gastrointestinal dog food was not included I my order! Only food for my non diabetic dog had been despatched ! This left me stressed as my diabetic veterinary prescription dog food can only be ordered online! I telephoned Fetch to be told they had no idea why it was not included in my order or why I had only received 3 hours notice ! I asked to register a complaint. ”

“ Ordered dog food and a week later it still hadn’t arrived after website said next day delivery. 2 phone calls later and it still hadn’t arrived. Cancelled my order and went elsewhere. Very disappointing ”

“ Done on the basis of next day delivery. ”

“ Several pain points: (1) how can they receive packages without me authorizing them to do so - I did not even have an account with them, (2) Very hard to reach (3) 8 hours after deliver, the packages are not showing up on my profile to schedule my final delivery to my apartment, (4) customer service just does not care. ”

“ I wish I read these reviews before ordering from them!! Ordered treats and 10kg bag of dog food for next day delivery. ”