Finest Dental Reviews

Name: Finest Dental
Address: Unit 18 station Close Potters Bar, Potters Bar
Rating: 4.26

4.3 Rating 1,123 Reviews

82 %

of reviewers recommend Finest Dental

Company Reviews

Questions

Metrics

4.3

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

03330162093

Location:

Unit 18 station Close Potters Bar
Potters Bar
EN6 1TL

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Finest Dental 5 star review on 27th April 2018

Daisy Welch

Finest Dental 5 star review on 23rd December 2017

Joanne Ryan

Finest Dental 5 star review on 18th July 2017

Roberta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really pleased with the results of invisalign! i recommend finest dental to everyone who wants to have a better smile. thank you finest dental.......”

Helpful Report

Posted 5 years ago

Dear Deniz, We are happy to hear that you got exactly what you wanted out of your experience with us at Finest Dental. We will look forward to seeing you again soon! Many thanks, Finest Dental

Posted 5 years ago

“I was exceptionally happy with the service offered to me and my partner. Linet was so efficent and comforting over the phone, she was able to book us in with ease ahead of time. Thank you so much Linet... Adel T”

Helpful Report

Posted 5 years ago

“I recently booked an initial consultation over the phone and was told that if I couldn’t make my appointment I would be able to cancel it and my deposit refunded. I would just have to contact the Liverpool branch and let them know directly. I have been trying to get in touch with this branch for the past 5 days and so far I keep on getting put through to a call centre and told I would be receiving a call from the branch directly. This hasn’t happened yet. I wrote to the complaint department and they have also failed to contact me yet so would appreciate if ‘finestdental’ would not reply to this review with an ‘apology’ and being encouraged to contact the complaint department as I have already done this and it was a waste of my time. I have already concluded that I will probably not be getting my money back as previous customers have been complaining about waiting for their refund for ages. I am just grateful that this happened now and I am therefore aware of the customer service they provide. I have already decided to seek my Invisalign somewhere else.”

Helpful Report

Posted 5 years ago

Hi, I apologise on behalf of everyone at Finest Dental. Please know that your situation was an exception. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Please email the customer care team with your full name so we can look into the delays caused for you. Complaints@finestdental.co.uk Many thanks, Vicki Customer Care Director Finest Dental

Posted 5 years ago

“I would like to say how great my whole experience at the Winchester branch was from the great level of service to Sam and Geraldine in reception so helpful and friendly . I would also like to thank the dentist and technicians they all have done an amazing job and I now have an awesome smile and all for a very responsible price . Thanks Finest Dental Winchester”

Helpful Report

Posted 5 years ago

“Had my first ever consultation at the Birmingham branch yesterday. I have a phobia of the dentist and have not visited one in a number years but the staff at Finest Dental in Birmingham were so lovely and made me feel so much at ease. Would definitely recommend.”

Helpful Report

Posted 5 years ago

Hi, We are incredibly grateful that you took the time out to leave us this review. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to seeing you again soon. Many thanks, Finest Dental

Posted 5 years ago

“Professional friendly staff. Brilliant service. Great value for money”

Helpful Report

Posted 5 years ago

“I finished my treatment with Finest Dental 6 months ago and it has honestly changed my life. I have waited to write my review due to wanting to be 100% sure that the aftercare was just as good as my service during my treatment. I have read a couple of bad reviews about not being refunded money, however I personally have not had this experience at all. I paid for bone grafting which I ended up not needed and this was refunded to me 26 days after my Treatment Coordinator submitted this. I had a full upper arch reconstruction and it is just perfect, feeling 20 years old again! Thank you so much Finest Dental. A special thank you to my Dentist's Paula, Ivana and the whole team at Cannon Street.”

Helpful Report

Posted 5 years ago

“Liverpool Street finest dental. Invisalign is a completely different experience to any other brace, starting off from an impressive 3D scan, simply application of the attachments, to then just having to change the retainers every week, within 6 months I was nearly finished, the optional refinement stage is a brilliant way to finish the treatment transforming a great smile to a perfect one. It really is a pain free experience from start to finish. All members of staff are lovely and very accommodating to your needs. Layla did an amazing job of making sure I had the perfect smile I’ve always wanted over the final stages of my treatment, such a lovely person and always made sure I was happy.... Thank you!! The best money I’ve ever spent!”

Helpful Report

Posted 5 years ago

“I have just finished my treatment at Liverpool Street and couldn't be happier. I finally have the perfectly straight smile I've always wanted. Thank you to all the staff going out of the way for me to hit my deadline with moving away. I would recommend Finest Dental to all my friends and family.”

Helpful Report

Posted 5 years ago

Dear Jane, Thanks for taking the time to share your positive opinion on Finest Dental. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again soon and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Many thanks, Finest Dental

Posted 5 years ago

“Really happy with the Winchester branch, I am part way through my treatment and have had no problems. Can see the changes already and cannot wait til the end!”

Helpful Report

Posted 5 years ago

Dear Rose, Thanks for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are looking forward to seeing you in practice again soon. Kindest regards, Finest Dental

Posted 5 years ago

“I genuniely can't think of a worse experience than my time at Finest Dental. They treat their customers like cattle, they don't care and they messed up my teeth by not following the plan they were meant to carry out. They should be inspected thoroughly by the CCG”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear about your unfortunate experience. We really appreciate your feedback and hope we can be given the chance to put your experience right. Please contact the customer care team at Complaints@finestdental.co.uk for a member of our team to help resolve your concerns raised. Many thanks, Finest Dental

Posted 5 years ago

“I tried finest dental surgery after poor NHS service I received My experience has been amazing everything was thoroughly explained and I was put very much at ease for an implant that I was nervous about having I recommend them 100% and intend on using the practise for any future treatments Thanks to all the staff who have a always been first class”

Helpful Report

Posted 5 years ago

Thank you for the positive words Terry. We’re so happy your experience went so smoothly. We’d love to continue providing great service to a lovely patients like you. Thank you again! Kindest regards, Finest Dental

Posted 5 years ago

“I would not use them if I could turn the clock back they have a poor service and I been waiting 9 months for a dental plan please do not use them”

Helpful Report

Posted 5 years ago

“Absolutely appalled at the poor level of service in regards to a refund that I am due. The refund was confirmed in September 2018 and after chasing and chasing I have still not received it (it is now February 2019!). My emails are ignored and I have to keep chasing further. The treatment I received was good it’s a shame they have let themselves down now.”

Helpful Report

Posted 5 years ago

Hi, We apologises for the delays caused regarding your refund. Please contact the customer care team with your name at Complaints@finestdental.co.uk so a member of the team can look into your refund and provide an immediate outcome. Kindest regards, Finest Dental

Posted 5 years ago

“I have been to finest dental and I have been seen by Simon from the beginning. I am so happy with my treatment. Can’t wait for the final result.”

Helpful Report

Posted 5 years ago

Dear Penny, Thank you for your lovely feedback. We appreciate you taking the time to share your recent experience with Finest Dental. We have passed your kind words onto Simon Riahl and he is very happy to hear your positive review. Many thanks, Finest Dental

Posted 5 years ago

“Really professional and friendly staff with great customers service. I've been able to book all my appointments around times that is suitable for me and have made me feel very comfortable everytime. I Would highly recommend the Liverpool street branch.”

Helpful Report

Posted 5 years ago

Hi, Thank you for leaving such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words. Many thanks, Finest Dental

Posted 5 years ago

“Staff were nice and helpful They were understanding and knew exactly what I wanted Price was good too for my invaslign The appointments were quick didn’t take long”

Helpful Report

Posted 5 years ago

“I'm very satisfied with the result. The treatment was quick and pleasant at the clinic. I'm grateful to the whole team who took care of me. I send my special thanks to Dr. Korosh Majidi for the treatment plan and always kind communication. It took me only 9 months to achieve the desired smile which I'm super happy about. Kudos to Nicola Bassi for great customer service and making sure that the retainers are with me:) Just one note for future improvement: it would be great to have one or max two doctors throughout the treatment. I understand that the company wants to optimise their resources, but in my eyes at least one nurse should be dedicated to one patient no matter which doctor they are seeing that day. It's great when someone knows you personally, remember you by name and know your treatment history. So that it's not needed to repeat all over again. I know everything is written in the system, but it still not the same. It's not personal and some details can be easily missed. But overall - excellent experience :)”

Helpful Report

Posted 5 years ago

“Started treatment for dental implants in 2017. Was told it would be about 6-7 months. After months of pain and no one taking notice of what I was telling them about the implants had to start all over again. After months and months of appointments suffering discomfort for most of the time still don’t have decent fitting dental implants. Still waiting for someone to come back to me from my last appointment end of October when I told the dentist I was not please with the fitting, was told this would be in about a week. Regretted the day I went to them. Still waiting refund of overcharge.”

Helpful Report

Posted 5 years ago

“Absolutely ecstatic with the results after having invisalign. Finest dental provided great customer service, explained everything clearly and were really helpful in arranging appointments around work. Would recommend going to Finest Dental.”

Helpful Report

Posted 5 years ago

Finest Dental is rated 4.3 based on 1,123 reviews