Finest Dental Reviews

Name: Finest Dental
Address: Unit 18 station Close Potters Bar, Potters Bar
Rating: 4.26

4.3 Rating 1,123 Reviews

82 %

of reviewers recommend Finest Dental

Company Reviews

Questions

Metrics

4.3

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

03330162093

Location:

Unit 18 station Close Potters Bar
Potters Bar
EN6 1TL

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Finest Dental 5 star review on 27th April 2018

Daisy Welch

Finest Dental 5 star review on 23rd December 2017

Joanne Ryan

Finest Dental 5 star review on 18th July 2017

Roberta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company has closed down - one dentist has the honesty to ring me and tell me that they had closed! £8000 lost”

Helpful Report

Posted 4 years ago

“Can anyone advise on here the company Reg For Finest Dental as I can not find them on Companies house. Or if they are trading under another name ?”

Helpful Report

Posted 4 years ago

“Just spoken to Hitachi Finance as they funded the treatment I was meant to have, they stated that I am covered under Section 75 of the consumer act and either the finance can be cancelled or they will find a new treatment provider for me. I feel a bit less anxious now but still very annoyed. I have been e-mailing and ringing for weeks with no response , I fell completely and utterly let down they must have known they were in financial difficulties”

Helpful Report

Posted 4 years ago

“Can anyone tell what im going to do with the finance. as its scam im still paying can someone call me on 07516142444”

Helpful Report

Posted 4 years ago

“Like others I have been caught up in this company's scam!! I have over £8000 worth of work outstanding to be done which has been delayed for over 9 months by them with cancelled appointments and wrong fittings and crowns and other dental work never turning up !! they obviously were not even paying the technicians they were using. I'm so angry I had a feeling it was all dodgy a few months ago but like others I believed they must be reputable with so many branches and locations. I was actually at the Cannon street office about 10 days ago but I noticed that each time you go there there are less and less patients and the receptionist and Dentists change on every visit! I saw Charlie who consulted on my case and promised to get it all sorted then he booked me a 4 hour appoint for the end of this month supposedly to finish all my outsanding work in one go! and all that time they must have been secretly packing up their boxes in preperation to shut down!! does anyone know whether a combined legal action is being undertaken I too have a finanicng debt but the majority of my work has not been done dont know what happens next do they not have to publicy announce if they've gone into administration and just want to say that I'm sure any reviews on this thread talking nice about them are fake!! beacuse all the true stories seem to have the same reocurring nightmare themes”

Helpful Report

Posted 4 years ago

“Scam. Took money and now not answering calls and emails. The sign on the door says closed.”

Helpful Report

Posted 4 years ago

“I started my Invisalign at the Birmingham branch to start with everything was great up until I noticed my gum receding. I was told to carry on by the dentist which I shouldn’t have. This branch and the dentist has caused me a lot of problems. Made a complaint which I haven’t had an update on ! Quick to take your money but slow in responding !”

Helpful Report

Posted 4 years ago

“Can anyone please advise what course of action they’re going to take regarding the business seemingly going bust. I have a personal finance agreement with Hitachi Capital for my invisalign and if I don’t pay it will impact my credit score but I’m not getting my treatment!”

Helpful Report

Posted 4 years ago

“Don’t not go for Invisalign here. I barely managed to see the same person more than twice. This place is like a factory. I have called to book an appointment this month Feb 2020 but have been told that they are in financial difficulties and may go into administration !!! Now I face the prospect of being stuck mid treatment. I wish I had gone to a real dental practice not a factory corporate.”

Helpful Report

Posted 4 years ago

“Very bad customer service, rude receptionist, bad communication skills in between the practice and the patient. Delayed treatments for 4 months and longer, last minute cancelled appointments ( less than one hour before). Taking payments in advance, then avoiding the emails and incoming phone calls. Fake 5star reviews. It's a scam, it's a fraud. I'm seeking refund now with the help of court, for the treatment that's never happened.”

Helpful Report

Posted 4 years ago

“I paid £8,350 for implants in September last year,had all impressions,x rays done and procedure was booked for 22nd November,on the 21st November received a call to say appointment had been cancelled, so obviously they knew they were in trouble then. I had a few more appointments cancelled since, gut feeling should have told me,but hoped I was wrong, visited the Birmingham branch on Monday,all closed up, absolutely gutted.”

Helpful Report

Posted 4 years ago

“I have paid £50 for a consultation at your Leicester practice, only to get there and find the place closed with a sign crudely taped to the door stating ‘we will be back soon’. After confirming my appointment over email and text message, I turned up with ample time to spare resulting in nobody turning up at all for 30 minutes or more after my scheduled appointment time. This is POOR treatment, and is evident that this company is a scam and illegitimate! Please read reviews before spending your money; be an informed consumer and take heed of this advice! Definitely will not be spending my money at this joke of a practice. The old phrase of ‘if it’s too good to be true, that’s because it is’ springs to mind…”

Helpful Report

Posted 4 years ago

“I was supposed to start my treatment in January, but they have disappeared! I’ve been phoning but no answer! Would anyone interested in going to the bottom of this and contact me?”

Helpful Report

Posted 4 years ago

“I’m only half way through my dental treatment with finest dental at the Liverpool Street branch and they have vanished! I got a phone call 3 days ago changing my appointment, then the following day a cancellation text of my appointment. I’ve been phoning but no answer! £4000 gone with no result I’m not sure what to do!”

Helpful Report

Posted 4 years ago

“It has been really good experience all the way until December, I’m waiting for my final appointment to fit the crown and it has been cancelled. All phone lines are cut off. Can’t speak to anyone.”

Helpful Report

Posted 4 years ago

“AWFUL Customer service is the worst ive ever experienced. I've been awaiting new aligners for 2 months with 2 appointments cancelled (by text no one bothers to call) with no explanation other than "there are delays", only when I turned up at the practice to find out whats going on they told me that the scan they had taken 2 months ago "didnt register" and so they had to take another one, I now have to wait another 4 weeks for new aligners. No one answers the phone EVER, the overflow service pass messages on but no one has ever called me back. Have emailed a written complaint and surprise no one has come back to me, asked to make a complaint in person and was fobbed off. Honestly wish i'd gone somewhere else, invisalign treatment was initially supposed to take 12 months and its now been more than 18 months with no end in sight. My friend also waited an hour at his appointment for composite bonding to be told by the dentist they didnt have the equipment available and couldn't advise when another appointment would be available?? What are we paying for? AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Worst compay ever. Do you not waste your time and money. They will take your money and not perfom the agreed treatment or they will give you a bridge that will fall out within 48 hours. No one answers their phone. They are unprofessional and liars, but I am going to make sure that they do not get away with this rubbsih!!!”

Helpful Report

Posted 4 years ago

“Avoid big time suspect company gone as all branches phones are down and not replying to emails”

Helpful Report

Posted 4 years ago

“I wish I could get back the time I wasted trying to seek Invisalign treatment through the London Liverpool Street branch. I would recommend that you avoid this place even though their cheap prices make it enticing. My initial consultation several months ago was very pleasant with everything running on time and everyone being nice and friendly. I was told that my 'smile preview' would be ready in 3 weeks and then I would get my first set of aligners shortly afterwards. Since then, they have cancelled my appointments and told me conflicting information about what my next appointment would be ('your scans need to be redone after a scale and polish', 'oh no wait that was already done and your scans are fine', repeat). Getting someone on the phone has been frustrating to say the least - reception rarely seems to answer the phone and redirects to the answering service. They don't call back if you leave a message with the answering service or if you email. At one point I could not get a person on the phone for 11 days to rebook an appointment they cancelled. I filed a complaint 3 weeks ago by email which has gone unanswered. Fortunately I was able to get out of the financing agreement they set up for me before any funds were paid out, and before I lost anything more than the £50 deposit for my consultation. I've also requested that back but obviously they've not responded to that either. This company has absolutely dreadful service and I am surprised that they are allowed to practice in this way. They sell the illusion of an efficient, friendly business but the second they think they have your money, they do not care.”

Helpful Report

Posted 4 years ago

“STAY CLEAR! Fixed braces and no orthodontist?!!! no calls answered, no reply to messages. finally spoke to Alexandra Read who promised to keep me informed but yet again....NOTHING! worst private dental experience ever! BUT Geraldine & Sam on reception try their hardest to do their job in the utterly awful company they work for. NO REFECTION ON THOSE GIRLS.”

Helpful Report

Posted 4 years ago

Finest Dental is rated 4.3 based on 1,123 reviews