Name: Finest Dental
Address: Unit 18 station Close Potters Bar, Potters Bar
Rating: 4.26

“I had my first consultation around Oct 2017 my dental plan finally began on the 5/1/18 with extractions after waiting 4 months I had bone grafts from then on this is where the nightmare began having to wait weeks to get appointments ending up 3 months behind stitches bursting , their customer care attitude was zero twice be cancelled on day of appointment and on the last appointment this was to have my replacement teeth fitted offered another appointment a week later only to get there and the dentist told me the quality of teeth were faulty and 8 weeks later I still have yellow temporary teeth and they are still trying to fit me in . Appalling and I had to pay upfront . Do not use the Cannon Street Branch . I am disgusted and appalled by the lack of customer care service and quality of product . I wish I had never used Finest Dental they are a joke and a disgrace . .”

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Posted 5 years ago

“Seems alot of people are having problems with refunds. I'm waiting nearly 2 months for my refund. I won't hold my breath.”

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Posted 5 years ago

“Orginally i`ve paid for the Invisalign treatment which i never received due to my teeth conditions(at the first consultation they couldnt see ). They promised me a refund 2 months ago(the contract mention 28 days ), Aimee Bird from Liverpool street she didnt even pick my phone calls , they gave me an email address where to complain. So do not pay in advance for them any pence unless you wanna run after your money . They have no complain line, no head office numbers , they all time on meeting , you will receive text of "im chasing head office for the refund " Wouldnt recommend to pay in advance for their service . No complain from dentist side, they were professional.”

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Posted 5 years ago

“I booked with Finest Dental to have Invisalign braces and up until the fixed retainers were fitted I had absolutely no issues with the service. On fitting the fixed retainers at my last part of treatment, I was told that I would not be seeing my usual dentist and that someone else would be taking over. My lower fixed retainer was fitted but they did not fit my upper retainer because they said I had cavities forming in most of my front teeth - no x-ray was taken. I since went to my Dentist who has advised that this is false, and my teeth are fine. 2 months ago I requested a refund for the work that was not done and I am STILL waiting. I was promised that the money would hit my account on 2 separate dates and when it didn't I would call and email to find out what was happening. I have had absolutely NO communication from Mark Grogan (accounts) or Vicki (complaints) since November 22 and I have called over 10 times in the last week only to be told that they dont have numbers and can pass on a message. The service is absolutely despicable and I will be taking the matter further with the relevant authorities.”

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Posted 5 years ago

“For those who are considering booking consultation or treatment with Finest dental, don't. I am currently still waiting for a refund for being mis-sold to, wrongly examined and tied into financial commitments because of them without a single bit of treatment being delivered. 2 months ago i requested to cancel, and i am still waiting for a decent response other than 'we will come back to you'. My solicitors are currently waiting my instruction to sue them. They are given the deadline for Tuesday next week but they haven't bothered to reply as per usual. If you are desperate for treatment and do consider to take it up with this unfortunate practice, then please make sure you READ EVERYTHING as i did, in case you find yourself in the same position as me in the near future AND MAKE THEM DELIVER ON EVERY WORD, because they don't know what they are doing. I am shocked to see positive reviews when i cannot describe the horror these last 5 months have been because of this company. Without you prompting them, they will run your treatment as though its a joke. They are unprofessional and the worst decision i've ever made. It has been 2 months, and im still waiting for my money (£3000), to be sent back.”

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Posted 5 years ago

“Undergoing treatment at Liverpool street branch. The treatment clearly did not meet my expectation. The care I received before starting my treatment was no where near towards the end. My dentist kept changing and the last one I saw insisted that 'she' was happy with the treatment thus suggesting subtly that it did not matter if I was happy with the results or not. I am now being suggested more cosmetic procedures - which defies the whole point of Invisalign in my case. It seems like a total waste of my money- will think twice before recommending to others.”

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Posted 5 years ago

“Paid for treatment I never received, had braces still don't have straight teeth!”

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Posted 6 years ago

“Good until they weren't. I agree with the other comments there is absolutely no continuity of treatment here, you always see a different dentist, and some for less than 5 minutes. I advised FD several times I was leaving the country so needed my retainers fitted etc. They had me attend 2 appointments whereby the dentist had no idea why I was there as he could not help, and said I had to go to Liverpool Street. They owe me £140 that they 'processed' 25 days ago, and once 'approved' it takes 28 days (nowhere in the world takes 28 days to do a simple bank transfer). Chloe Childs is meant to be the Practice Manager for Cannon Street, but has yet to respond to the complaint I made over 40 days ago. Aimee Bird from Liverpool Street branch was initially helpful, but now I have no response from her. Aimee gave me Mark Rogans details to escalate it too, but 2 emails and 10 days later, no response from any of them, and no £140 in my bank account. I've now had to instruct a Solicitor to serve a Notice of Intent regarding the issues and refund, and reported this to the GDC. I've asked 3 times for a copy of their formal complaints procedure but have not been given this. Furthermore, their complaints form on the website doesn't work, and the email address the website provides for complaints doesn't respond. When you go to Google Reviews, you see ALOT of people from a day, a week, a month ago, all saying the same things. Reunds taking 4 months, chasing with no responses etc. The last 2 months with them have been cr*p and not what you'd expect from a private practice you've paid (1.5 years ago) £3225 to. Be very careful if you need to make a complaint.”

Helpful Report

Posted 6 years ago

Hi Chloe, We are sorry to hear about the issues you have come across within practice. The practice manager for Cannon Street is called Szymon and he will be in contact to discuss your concerns. In regards to your refund we can confirm that this is still sat within 28 days as stated in our terms and conditions and will be processed on time. We would like to get this resolved as soon as possible for you and if you would like to make a formal complaint you can send this through to complaints@finestdental.co.uk Kind regards, Finest Dental

Posted 6 years ago

“I am really upset with the outcome of my treatment. Over the period of 10 months I have experienced a rude receptionist, a condescending dentist and incomplete treatment. Three of my friends have received Invisalign treatment at another dentist and their teeth have been polished and contoured perfectly, mine were lift jagged and unfinished. I only realised the extent once I noticed my friends results. Very unhappy!”

Helpful Report

Posted 6 years ago

We are so sorry to hear that on this occasion we have not met our usual high levels of service. We would love to be given the opportunity to rectify this and would appreciate it if you got in touch with us at complaints@finestdental.co.uk.

Posted 6 years ago

“My implant failed and been left with a lump on the top of my mouth. Poor service and charged for anti biotics which wasn’t in £1600 charge for a poor service that’s left me in pain.”

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Posted 6 years ago

“I had a terrible experience with there customer service, had an appointment with them they cancelled my appointment for whatever reason I took a day off work to be there. I contact them several times for my £50 deposit everyone give me a different number and nothing to do with very very rude”

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Posted 6 years ago

“honestly i cant even give 1 star to this dentist. i paid in fulllll thinking i didnt need any extra treatments. after 3/4 weeks i was told i needed further fillings to which i went out my way to get form my local dentist who were much better and quick at responding. so after all the fillings i was called in by this dentist for to discuss things further only to realise they called me over js to talk about my fillings what a waste of time!!!!! i travelled all the way leaving my kids to be baby sat! so anyway i have now been told il need to wait two more weeks for my videos so i can choose the invisalign treatment, its been 3 weeks and no response from any one. ive clled over 5 times and sent emails after email and no response. they just steal your money and hide away. AVOID PLEASE AVOID DONT FALL FOR THEIR SO CALLED PROFESSIONLISM BECAUSE THEY ARE LIARS WHO DONT DO THER JOB PROPERLY”

Helpful Report

Posted 6 years ago

Hi Luthfa, We are so sorry to hear that we have not met our usual high levels of service. I have requested that the Practice Manager of Liverpool Street gets in contact with you to resolve your concerns. Kind regards, Finest Dental

Posted 6 years ago

“The service and treatment I have received by Finest Dental has been extremely upsetting and unprofessional. I paid the surgery £3500 to get invisaligns. I was then told after I paid for them that I would need further treatment and an operation before they could even consider the Invisalign treatment. This is something I didn't want nor could I afford. If they had told me this prior to me paying, then I would not have paid for the Invisaligns in the first place. I requested a refund over two months ago. They said it could take up to 28 days to process. Today is the 59th day and the money is still not in my account. To make things worse nobody is responding to my emails. I even sent a complaint to the email on there 'complaints procedure' on their website three weeks ago and I have been completely ignored.”

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Posted 6 years ago

“Finest dental in Brentwood worst experience that i have in my life, alot off promises zero delivered!!”

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Posted 6 years ago

“Clueless dentists, no continuity in the care . More like a Mc Donald's than a dental clinic .”

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Posted 6 years ago

Good afternoon, We are really disappointed to hear that on this occasion we have not met Finest Dental's normal high levels of service. Please get in touch so we can help find a resolution together on 0203 862 3488. Kind regards, Finest Dental

Posted 6 years ago

“All started well and although took a bit longer my teeth came into desired place. Since then it has been a nightmare - the retainers would not hold and they have been trying all sort of solutions neither of which worked. Delays, delays, delays and procrastination. Very upset and thinking if i can use another doctor and send them the bill. My husband's retainers have been in place for 1.5 years after a treatment at a different place, and his teeth were a lot more complicated, so i can see the difference. Very devastating experience.”

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Posted 6 years ago

“They appear to have gone out of business. The main number 08081597474 is unobtainable and the 'direct' numbers to the individual clinics are either not answered or give the BT unobtainable message. I tried all the London locations and 2 of those further afield. Of more concern, the emergency number also goes unanswered. Caveat Emptor!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Good evening Mr Roberts, we have been unable to identify you within our patient system, however you can call our bookings team on 0203 862 3488. We apologise that you have not found the correct number but please call and we can absolutely provide you with further assistance. Our bookings phone line is open between the hours of 10-7pm.

Posted 6 years ago

“***WARNING PLEASE AVOID*** There were a number of problems I experienced which made my experience both unpleasant plus stressful, to say the least. 1) I have seen 7 different dentists since my first appointment, that is, within the space of 17 months, that’s one new dentist every 2-3 months, this radically reduces the ability to build any type of relationship with your dentist (I have looked at there reviews on Google and I can see that I am not the only one who has had this problem) Honestly, it is like going to the hair dressers and having one person take out your plaits, another person wash your wash, another person condition it, another person towel dry it, another person blow dry it, another person apply leave-in conditioner and then another person style it, read how bad and sad that sounds and yet that has happened to me here. 2) A lot of the dentists never had a hand over so I had to explain what my treatment was for the majority of the time that I met a new dentist. 3) When I went to my first invisalign appointment I asked the dentist specifically if I could achieve a specific result with the invisalign Lite, he said yes, as soon as I signed the document and was tied into a contract and they had my money, I went back and the same dentist said it could not be achieved with Invisalign Lite and that I needed the full treatment, of course, that really saddened me and hurt me immensely that I was lied to, and was in debt for a dream that would remain a dream. 4) One time I travelled all the way to the dentist for my BOOKED appointment only to find that the dentist was not in and nobody called, texted or emailed me to let me know, (how sad is that, I actually have a job and sometimes I have to take time off work to attend appointments and no-one let me know). For me personally, they didn’t seem that sorry to be honest, it was like they said sorry just because they thought it was what they should do and not because they were genuinely sorry that this had happened to me, of course from reading my review I will leave you to come to your own conclusions. It was horrible after that experience, I often turned up to the dentist scared that no-one might actually be there to see me, such a horrible feeling. 5) Another time I turned up to my appointment and I was told that the dentist had popped out, they knew I was coming and yet decided to pop Sainsbury’s, how very considerate of them. 6) I was not explained about filing properly and now I still have gaps in my teeth where my teeth where filed and have not closed properly. To be honest, I had braces when I was 16 and no filing took place so it saddens me that they did this to my teeth. I already have small teeth so would prefer to keep everything I have :) Now I will have to pay more money to get the problems created by them fixed, needless to say I will be taking my service elsewhere. 7) A Receptionist at Finest Dental Barkingside "kindly" informed told me that they were going to be stopping the 0% finance so I should sign up quickly to receive this offer, not surprisingly, 1 year and a half later and they are still providing 0% interest to new patients, it seems to me as if it was a way to make people act impulsively and spend money they don’t actually have, knowing that if they want to get out of the contract later they have to pay 25% minimum of the total price, plus £100.00 cancellation fee, anyway, I'm sure you are aware of the hard sales tactics companies play these days. Please read the Terms and Condition before signing contracts. 8) I literally had to beg and next to bring tears to my eyes just to get the next 14 aligners I was actually entitled too, funny enough when the dentist explained this to me at the beginning he said it so quickly it was like he didn’t want me to hear that part, that is of course the part that I do not have to pay for. The dentist should have been able to see that at the end of my first 14 aligners my teeth was nowhere near what it looked like in my video projection and should have offered it to me but instead I had to nearly cry and beg to get extra aligners I was entitled too. 9) After I had my attachments on my teeth that the aligners fit to, taken off, and went to see a new dentist, I was told I had an overbite, which was what the aligners was suppose to fix, I know they say you should get about 90% of what the video looks like but after the first 14 it wasn't even 50%. Not surprisingly, I was quickly offered the opportunity to go for extra aligners, why? I will leave you to put 2 and 2 together and get 4. 10) Inconsistency between Finest Dentals very own dentists. One dentist said when I take out my retainers I should wear it for 6 weeks consistently, another dentist said I only need to wear at night, talk about confusion. 11) Inconsistency between Receptionists and the dentist. The dentist at Barkingside told me one thing and then the dentist at Brentwood told me another. 12) Incorrect information in relation to teeth whitening, I was told I would receive a 14 day teeth whitening kit when in fact the product lasts 10 days. Seriously... do head office know what is going on in their dentists????? 13) My regular dentist told me that I should not go ahead with the veneers and that he could get me amazing results using white fillings. Why would one dentist say this and another dentist say something different? During my time at Finest Dental I still visited my dentist and he noticed that my teeth needed fillings. This was not picked up by Finest Dental? I asked the dentist at Finest Dental if there was any alternative to veneers that did not involve drilling and he said no, nonetheless, my original dentist gave me a fantastic smile using white fillings which did not include any drilling. When I told the Receptionist at Finest Dental she said that they could do the same thing but it would not last forever, umm, well, neither do veneers love, Not only that but I never asked for something that lasts forever, I asked for an alterative, I conclude that they knew about it but as it would not make them as much money as veneers they did not want to inform me of it, you can make your own conclusions. That actually really saddens me to think that there are people out there that just care about making money at the expense of actually giving the patient what they truly need/want, I am not factually stating that Finest Dental is one of those companies, but believe me they do exist. It has been an awful experience, if I could go back and change the clock I would. 14) When I asked the dentist if he could shape my two canine teeth he said, “why don’t you get veneers” wow, really, my dentist said he wouldn’t touch my canine teeth if I asked him to do veneers on it as it is not needed and yet this dentist just offered it to me when all I asked was for a bit of contouring, I do wonder if these dentists get commission on every treatment they are able to sell the patient. 15) The day on my prep for the veneers I was given a list of things that could go wrong, really, on the day?!? That’s like somebody coming in to a surgeons for liposuctions, and the doctor saying ok, the person handing over a sum of money, and then the day they are about to go into the operating theatre, the surgeon hands them a piece of paper with a list of things that could go wrong, (which you know most people do not read) and then going ahead with the treatment. I thought that genuine surgeons that care always sit down and explain the risk before the patient agrees to the surgery, but hey, what do I know? I could be wrong. What scares me is that one of the potential hazards was sensitivity. If my teeth were sensitive permanently I would need a root canal treatment worth £300.00, per tooth, if I needed it for all 4 teeth (as I was getting 4 veneers) that would be £1,200.00! As I do not have that cash in my bank account that would mean living with that kind of pain, or getting another loan and getting myself into more debt, not to mention I had a poor credit history and most loans wanted to charge me 49% interest, ridiculous. I had a root canal treatment before and the pain is really bad, it was so bad that I even tried to take my own life by taking too many tablets because I couldn't bare the pain, and yet this is something that I could experience and the dentist never thought to sit down and actually explain this to me, if I never read the paper I would have been none the wiser, that really saddens me. 16) There are times when they are not available to speak to you on the phone, what they do is defer all calls to the overflow, the overflow takes a message and say they will pass it on, sometimes they do not pass it on, sometimes, they do pass it on and no-one contacts you, of course this is very distressing when you are trying to get out of a contract with Finest Dental and are still paying monthly to the finance company, which I was. 17) No handover between Receptionists. I was very distressed trying to close my contract, the Receptionist was aware of this and yet failed to hand over to the other Receptionist when she left. I did not even know she had left, it is only when I asked to speak to someone in accounts (whilst speaking to someone in the overflow) that the other Receptionist got in contact with me and said she had no idea what was going on and could I please explain everything to her again, really sad. 18) I am not very happy with the way my teeth looks and will need to get braces in the future to fix the problem created by Finest Dental (i.e. over bite, gaps in teeth) although I can't do it now due to lack of funds sadly. 19) When I did pay the money to get my contract cancelled they completely messed that up as well which meant that I had to use more of my time and effort to inform them that what they were doing was erroneous, and how to do their job properly. They tried to send me the refund instead of the Finance Company (which was hundreds of pounds short by the way) which means I would have still been owing money to the Finance Company and would have been one thousand and four pounds out of pocket! 20) They took ages to pay the Finance Company which meant that I had the Finance chasing me with phone calls, voicemails, letters, text messages and emails for their money, understandably, just because Finance Dental took so long, they had to chase Finance Dental to get their money too, it ended up in a very embarrassing experience for me as well where it looked like I couldn't keep on top of my bills in front of my friends when my mum called me to say that the finance company had called about their money and my phone was on loud speaker, my friends heard and I felt so embarrassed. 21) Finest Dental asked me to keep paying the Finance Company my monthly repayments as they take 28 days to sort it out. They also said that the Finance Company would refund me, funny enough, the Finance Company had no idea of this arrangement and I probably would not have got a refund from them. Finest dental asked for my sort code and account number to give to the Finance Company so they (the Finance Company) could send me a refund and yet the very next day Finest Dental emailed me stating that they were going to give me a refund, therefore they said they would do one thing with my personal information and did another, not sure how that would go down with the Data Protection Act???”

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Posted 6 years ago

“Terrible company to deal with. Completely unprofessional.”

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Posted 6 years ago

“I CALLED THE OFFICE FOR APPOINTMENT AND THEY SENT ME THE ADDRESS IN TEXT MESSAGE. AS SOON I WENT TO THAT ADDRESS, THE RECEPTIONIST TOLD ME TO GO TO OTHER BRANCH AS THEY HAVE SENT WRONG ADDRESS IN TEXT. THE SECOND BRANCH WAS ABOUT 20 MINS WALKING DISTANCE. I WENT THERE AND THEY CHECK MY TOOTH. I EXPLAINED HER THE PAIN AND THE DIFFERENCE IN RIGHT AND LEFT SIDE TOOTH, SHE REPLIED THAT SHE CAN'T DO ANYTHING ABOUT THAT. THAT TOOTH IMPLANT COST ME AROUND 7000 POUNDS WHICH I BELIEVE IS WASTE OF MONEY AND TIME. VERY POOR SERVICE FIRST UP AND SECONDLY WASTE OF MONEY AND MY TIME.”

Helpful Report

Posted 6 years ago

Hi Alaa It deeply saddens me to see a review such as this. I'm not quite sure whats happened with the text messaging, I am looking into this however these messages are generated automatically from our system and we are yet to receive any other feedback matching this. With regards to our dentist we have a very different version of events. We take your privacy very seriously and so will not be responding via this platform. We would like to speak to you urgently regarding your treatment, complaint & account. Please call our head office on 0207 183 2393.

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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