“OMG I wish I'd read these reviews before choosing these crooks!
Nearly everyone here has been charged additional insurance. In my case I was already fully covered through the broker Autoeurope with whom I'd booked the day before. Autoeurope advised me that the only thing I'd be charged for on my credit card would be £150 deposit (to be refunded upon return of the car). Like others, I was exasperated with the appalling customer service agent who kept me waiting over an hour - he couldn't remember his PC password. He handed me the keys and asked me to initial the 4-page contract and sign at the end but never mentioned he'd sneakily added additional insurance for £101. I just signed without reading it through and got the surprise at home when I saw my bank statement.
As you can see, there are several pages of people who've had this done to them. Avoid, avoid, avoid Firefly!!”
“Started to up-sell as soon as I arrived at the desk. they lied about the cover I needed and in my opinion committed fraud in the process. Lied about how much they were debiting on my credit card and returned a lower amount than promised. Realise now that this is common practice. Is'nt it strange how UK based rental companies are made to tow the line but EU based ones can abuse and scam customers en masse.
AVOID AT ALL COSTS !”
“Check the rental agreement before you sign. Make sure the box headed Insurance & Coverage Declaration has all lines marked as DECLINE. Else you will be charged €20 per day! for CDW insurance. This was not discussed with me, & I always buy CDW insurance in the UK at £25 for 2 weeks not per day! Unfortunately I had signed the agreement without noticing this - trust me, it's not clear & was certainly not discussed. DO NOT USE FIREFLY - if you're still unsure read ReviewCentre and TrustPilot.”
“When I went to collect a hire car in Girona (Spain) I said that I didn't need their extra all-encompassing insurance as I had purchased cover from AXA they said that in that case my mileage would be limited to (a useless) 60km per day whereas with their cover it would be unlimited. If I went above 60 km there would be a charge of 65 cents per km (I think that's what it was) so it could get very expensive very quickly. They also had a 17 euro charge per day for going into France (never charged for doing so from any other company). So I ended up paying them handsomely while at the same time having paid AXA for no risk now on their part. Won't be using Firefly again!”
