“My family use Hull trains regularly to visit London and have always found the service to be first rate.
My daughter is now in her first year at university in London and we know that we can rely on Hull trains. They run a regular competitive service and advance booking makes it a very affordable means of travel. Trains are consistently on time.”
“Hulltrains is one of the train companies I like travelling with the most. Very comfortable and clean trains. Fast and mostly on time. Good customer service. Website very easy to use. I strongly recommend.”
“Whenever I travel to London I love to go by First Hull Trains, it is such a convenient service from Hull. The staff are always cheerful and helpful but the icing on the cake is to to arrive in London just two and a half hours after departure. I can only think of one small drawback but this is the same on all train services with seats that are clustered round a table... there is not enough leg room, especially when sitting opposite a stranger.”
“I always use Hull trains as they have the one thing that most other companies do not have, which is reliability. The trains are always clean and tidy, and always spot on with customer services. I live in London and use Hull trains regularly to get from Kings Cross to Howden and back again. The staff always have a smile on their faces and I have always found them to be extremely courteous and helpful. I shall continue to use their service for a long time to come”
“the staff member at the counter at Hull station was very helpful and made a great effor to ensure that I got the best available price. She informed me about the weekend supplement etc.
Excellent cusotmer service - I wish I had made a note of her name!”
“Buying the ticket online was simple and easy. The train journey was relaxed and enjoyable although I found the air conditioning made it a bit cold in the carriage. The staff were very helpful and polite.”
“Last month myself and my partner travelled to London and was delayed for some time due to signal failure. We sat on the train for over an hour on the flatform with no announcement as to what was happening. After an hour we were told to try and get on another train that was due to set off (which we did) we didn't have allocated seats so had to sit apart also even though this train went straight into out final destination station (kingscross) we were told that we had to change trains at Doncaster and get on another train to London. Before getting to Doncaster the train then had mechanical issues so we waited for 45mins outside of Doncaster. Once we arrived into Doncaster station we got off the train as directed. We were then told on the platform that we could get back on the train and don't need to change (which we then did) then once back on the train we were told to get off (once again) as the train would not be leaving due to mechanical faults. We then got off the train (again) and onto another one that took us to London......2.5 hours late! We missed a close relatives entrance to their suprise birthday party and a friend
(who we were sharing accommodation with) had to wait in kingscross for 2 hours due to our delay! Not happy to say the least! ????”
“I use hull trains to travel to London to visit my children and and their families and have always had courteous treatment from the staff on the train and feel I am well looked after”
