“As I catch the train from Howden, Hull trains is so much better than in the old days. One would be standing waiting for the train and find it had been cancelled. And when you are in the middle of nowhere it proved difficult especially as no taxis around!
Nowdays, they are on time, the staff are courteous and it has been a clean and efficient service so far this year.”
“I have travelled with Hull Trains many times and have always been very pleased with the service in general. One small criticism, however.....the on-board announcements that insist that we will arrive in Hull on time when it is patently obvious that the train will be late in.....and then no apologies or explanations are given.”
“Trains are comfortable; staff are friendly and efficient. My only concern is that pricing policy often leaves trains overfull to Grantham, and half empty from there to Hull.”
“Trains have comfortable seats with much better leg room than other services.
Staff are always friendly and helpful.
Booking is easy online and discounts for advance booking are excellent value.”
“On every occasion we have used Hull Trains the service has been on time. Staff friendly and efficient and an easy way to travel between Hull and London.”
“The Quiet Coach rules should emphasise not just the use of phones or whether some equipment is silent or non silent (I would have thought that silent mode would be appropriate anywhere on a train); the rules should also require that conversations be restricted and kept at a low volume.”
“Hull Trains is always my go-to place for booking, and also for travel wherever I can. Great and easy to use via the app and on board, the best customer service of any company along my train route.”
“would be better if other travellers actually observed or even read the reserved tickets placed on seats.
Nearly every time I get on at Howden some bright spark from Hull is sat in my seat, stress even before my journey has begun.”
“Generally, an excellent service, now even better with the extension to Beverley. Trains are clean and well cared for, journey is usually pleasant (although some noisy passengers do turn up on the Quiet Coach from time to time). My only complaint is that there is no Quiet area on First Class (hence the preference to use the Quiet Coach).”
“Clean train and particularly clean and working toilet (unlike Grand Central where everything is filthy in the toilets and nothing works!). Friendly and efficient staff and we arrived on time, a good overall experience.”
“I will always use Hull Trains if the price is right!
Excellent service, friendly staff and you get down to London without having to stand in the cold on Doncaster station
What more could you ask for”
