“Excellent service. Friendly staff and a very comfortable and convenient way to travel to and from London. Hull trains are my first choice every time.”
“My wife and I have used Hull Trains for each journey that we have made to London and have had a great experience each time the service and the staff have been excellent each and every time and nothing is too much to ask, highly recommended. Thanks a lot”
“I always use Hull Trains to book my visits to London. I have generally found them competitive on pricing and I get my nectar points. The trains are comfortable and the staff very helpful and friendly.”
“My journeys have been excellent with hull trains. Clean trains & seats
Good hot tea
We do wish trains were not so expensive, how come at times there r no more than 8 passengers in 1 car, yet if i try to book a few days earlier it comes up at £50.”
“Return journey @ 18.50 London - Bridlington via Hull (connecting to the last train to Bridlington) booked as an Advance for 18 Nov was a total disaster as my train was cancelled from Kings Cross and I received no help whatsoever from First Hull Trains at the time I needed it. Booking Reference 43H23KN5.
Apparently there were problems on the line near Newark much earlier that day and despite having my email address from when I signed in and booked NO ATTEMPT was made to contact me about possible disruption to my journey let alone to tell me what my alternatives were and what I should do. My booked train was cancelled out of Kings Cross and I had no help or information at Kings Cross to tell me what to do. There were no First Hull Trains staff present or any advice point for First Hull Trains customers. Virgin EC do a much better job.
You have my email address and use it to request surveys but not to provide customer service. I was told later there was some sort of alert system I could sign up to via your website but I was unable to find it let alone sign up to it - this still begs the point WHY SHOULD I NEED TO? You already had my email address and my itinerary. Virgin EC do a much better job at this.
First Hull Trains needs to sort its customer services out and join up the dots between all of these systems, apps etc. and provide something seamless like some of the airlines manage to do. Professionalism is sadly lacking.
Apparently I can claim compensation if my train is delayed, how do I claim if it's cancelled at the point of origin???”
“I think Hull Trains are simply excellent & I suggest this to everyone I know or meet & my Partner also totally agrees..
From the first time I ever travelled with them.
You feel welcome - very comfortable & use of Wi-fi & charging is excellent. Would like to be able to charge my iPad though & am unsure as to why this is not possible ?
The staff are very friendly & Hull Trains deserves every accolade it gets as it is absolutely Customer focussed.
I often travel 1st Class now as the cost is very reasonable & the cuisine good.
This time I booked assistance with my luggage & that too was an excellent helpful experience both at Hull & Kings Cross.
I would like to see the sandwich selection separated ie chicken or pork, beef or vege. This is because I have health problems & would make the choice I can eat excellent.
Many thanks for all my excellent journeys Hull Trains.”
“Staff are very friendly and trains are always clean inside. Only down side is that the weekend menu has been the same for a long time, there are only so many times you can stomach the same egg and cheese sandwiches. Lets have a change please.”
“If I win the Amazon voucher I will decline it. If a voucher for a more reputable company is offered in exchange for feedback in the future I will be more likely to give that feedback.
This will be the last time I offer feedback in exchange for the possibility of an Amzon voucher.
The less Hull Trains has to do with Amazon the better.”
