First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to locate everything (easy use), however there weren’t many tutors to select from.”

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Posted 6 years ago

Dear Rachel, Thank you for your feedback. We are sorry that you didn't find the selection of tutors you expected and we are always aiming to increase the numbers on the site. We are happy to see you have managed to acquire a tutor through the site and wish you the best of luck with tuition. Kind regards, Customer Service Team First Tutors

Posted 6 years ago

“I found it easy to search for a tutor for the subject I wanted, and to see the useful information on their qualifications, fees, distance from you, and reviews. Very helpful. Sally R”

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Posted 6 years ago

“My experience with First tutors was very good. I found it easy to find the language I was interested in and it was easy to find a good tutor to teach me.”

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Posted 6 years ago

“After using First Tutors for my first daughter I didn't hesitate to use there excellent services again. The tutor we picked first time we are using again.”

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Posted 6 years ago

“Unfortunately I am unable to give a good review of First Tutors as I paid the fee and the tutor then had to send someone else on the morning of the first lesson due to being ill, Which I was not happy about so cancelled.”

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Posted 6 years ago

Dear John, Thank you for your feedback. We are sorry to hear this and have contacted you to explain the procedure to obtain another tutor free of charge. Kind regards, Customer Service Team First Tutors

Posted 6 years ago

“Just had first maths tutor session for my son. He was really impressed. I am impressed too. The process has been straight forward and well managed. Our tutor Nancy seems first class.”

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Posted 6 years ago

“I wasn't expecting to have to pay for finding a tutor. I thought it was too expensive.”

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Posted 6 years ago

Dear Kelly, We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your concerns seriously. Our introductory fee helps cover the cost of reference and identity checks on all of our registered tutors- this helps offer peace of mind to users to ensure they can choose their tutor in confidence. If you require any further assistance or would like further information, lease contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible. We look forward to speaking with you. Kind Regards, First Tutors

Posted 6 years ago

“our experience so far has been extremely good! Michael - our tutor is a great ambassador of the quality of tutorship that First Tutors have on their system.”

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Posted 6 years ago

“I had no difficulties in finding a tutor and contacting her”

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Posted 6 years ago

“Enjoyed the first meeting. I feel the tutor is really relaxed and calm/easy going. I believe I will be able tk work with the tutor to further my learning of Spanish.”

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Posted 6 years ago

“I found the system was not straight forward or easy to use. Having to contact the tutor through the first tutor system (after initial contact) was very cumbersome and slow.”

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Posted 6 years ago

Dear Vanessa, Thank you for taking the time to leave feedback. We are sorry that did not find the website or process to be user friendly. We are always keen to hear feedback on how we can improve the user experience so if there are any specific issues you would like to explain to us we would be very happy to hear them so that we can consider how we can improve. I have sent you an email about this now. Kind regards, First Tutors

Posted 6 years ago

“Found first tutors extremely helpful way to choose a tutor,- it gave me more choice and information than I otherwise would have had.”

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Posted 6 years ago

“Useful information to help you find a tutor, including qualifications, fees, distance from you, and reviews. There are many tutors to choose from, and the website is an easy way to find a tutor quickly. We have been very happy with ours.”

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Posted 6 years ago

“Very useful website, whenever i need help they contacted me instantly! Very easy to use and make with the teacher is good.”

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Posted 6 years ago

“Easy to use and lots of choice. I would thoroughly recommend.”

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Posted 6 years ago

“Very easy to use and navigate the site. Tutors have reviews that you can access and there is useful information to help you to decide if the tutor would be suitable for your child. I contacted 4 tutors, 2 responded very quickly, I didn't hear from the others but it is the summer holidays, so they may well have been on holiday. I would recommend this site to others.”

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Posted 6 years ago

“Very easy to find the tutor I needed. Impressed with professionalism of tutors .”

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Posted 6 years ago

“Easy to use and locate tutors suitable to your needs plus tutors I contacted responded very quickly.”

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Posted 6 years ago

“Very easy process. Looking forward to starting in Sept when tutor back from holiday”

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Posted 6 years ago

“So far so good. Our first lesson definitely made a considerable difference. We love her energy and that she is able to adjust her method according to our requirements.”

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Posted 6 years ago

First Tutors is rated 4.6 based on 8,871 reviews