First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“She is a very good teacher, flexible and patient!”

Helpful Report

Posted 6 years ago

“Good place to start finding out if there are tutors mear you but a majority of tutors have their own websites! This website charges an extortate amount for just listing tutors and making you pay closr £25 just for "introduction" fee of getting a tutors details. The fee you pay is a fee TO First Tutors, not the tutor for your first lesson. The website could be a lot clearer about this/ easier to understand this. But otherwise, the tutor i found was genuine and wonderful.”

Helpful Report

Posted 6 years ago

Dear Debbie, Thank you for your feedback and we are delighted to hear that you found a suitable tutor. Please note that if you have problems with the tutor you can contact us to receive a replacement. The intro fee helps cover the cost of ID checks, reference collection, qualification verification, running of the website, staff etc. This gives peace of mind to our students and parents alike. We do have an advanced search tool that filters by fee, this means that for example if you can only afford 10 pounds per hour the intro fee will be a one off 4.99 only to pay First Tutors. Please contact us if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Very efficient and seemingly very good back up. The process was both easy and satisfying. Thank you”

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Posted 6 years ago

“Zane replied promptly and was prepared for the meeting with supporting materials.”

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Posted 6 years ago

“Hassan is a fantastic maths tutor. High level maths covered which my child understands perfectly for independent working going forward! Easy to find the right tutor and lots to choose from.”

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Posted 6 years ago

“A straight forward way to find a professional service.”

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Posted 6 years ago

“Great website, well laid out and easy to use. Very responsive too.”

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Posted 6 years ago

“Found this a bit of a long winded process to be honest. Too much back and forth. Much rather just be able to contact the teacher.”

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Posted 6 years ago

Dear Carole, We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your feedback seriously. Please be assured your comments have been passed on and if you need anything at all please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php Kind regards, Customer Service Team First Tutors

Posted 6 years ago

“I chose First Tutors because I was able to carry out the matching process myself. The profiles give a clear indication of experience and qualifications and provide some information about a tutor's approach so I was able to choose a tutor who I thought would best suit my son. I like the fact that information about pricing and willingness to travel are in a standard format which makes it easy to make comparisons. It is also useful to see whether a tutor is teaching during the day and therefore has current knowledge of their subject. I was very pleased with the tutor that I contacted and would recommend First Tutors.”

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Posted 6 years ago

“To find the best local tutor, worth paying the required fee.”

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Posted 6 years ago

“easy to navigate, useful info about the teachers - testimonials are also a great addition to help making a decision”

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Posted 6 years ago

“I can't believe how easy this was, very fast reply by both tutors I sent messages too. The site is easy to use and offers great options on tutors your looking for. I can't wait to start, and will be using site if any other tutors needed. The cost upfront is good as you can find one to fit your own budget. Great really takes the worry away.”

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Posted 6 years ago

“Toi expensive to release the details. (Around 25 pounds)”

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Posted 6 years ago

We sincerely apologise that you were disappointed with First Tutors' introduction fee. We take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we will be happy to clarify what the introduction fee covers.

Posted 6 years ago

“I found first tutors very easy to access. It was easy to find a tutor and I would recommend first tutors to anyone looking for a tutor. Thanks”

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Posted 6 years ago

“I like its system. I only pay when I decide to study with the tutor! Tutors replied 100% and fast, it was great. But I think introduction fee(9.99$) is a bit high.”

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Posted 6 years ago

“First tutors is easy to use and we have been able to organise a tutor for our daughter.”

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Posted 6 years ago

“Terrible experience with teacher - Miriam Cini. I Won’t be using the first tutor service again - expensive for buying 1 contact which is fine if can find a good teacher base on the feedback for my kids. But the feedback is not reflected whose she is. It is not this service issue but terrible terrible lucks with the teacher I met. Can’t even explain the terrible feelings/experiences for what I went through.”

Helpful Report

Posted 6 years ago

Dear Michelle, Thank you for your feedback and I'm sorry to hear that your experience with the tutor wasn't a pleasant one. I see that our customer service team did contact you about this and have offered you another tutor at no further cost. Please do contact us again if you haven't received the email so that we can assist. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“thank you, it was very easy to located a suitable tutor.”

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Posted 6 years ago

“I booked Rami to help my son Bruce. He was amazing and explain everything in a way he understood. Bruce has just passed his exams and is on his way to university. Thanks Rami.”

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Posted 6 years ago

“I booked Rami to help my son Bruce. He was amazing and explain everything in a way he understood. Bruce has just passed his exams and is on his way to university. Thanks Rami.”

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Posted 6 years ago

First Tutors is rated 4.6 based on 8,871 reviews