First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

Write Your review

Tell us how First Tutors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent lesson . I tried previously to teach myself but today more than anything ,showed me that I need the help of a professional. Melissa was friendly and understand and has given me some great areas to work on. Really looking forward to my next lesson.”

Helpful Report

Posted 7 years ago

“As a beginner on totally enjoyed myself”

Helpful Report

Posted 7 years ago

“I had my first intermediate Portuguese lesson with Patricia today and it was very useful. We spoke in past, present and future, as well as practising the subjunctive. She is very easy to talk to and helped me to gain confidence in speaking portuguese.”

Helpful Report

Posted 7 years ago

“Jonathon is a very kind and efficient teacher ready to give the right answer to my particular necessities. I really appreciate his good disposition to listen what I am actually looking for and his attitude to be ready to give me the kind of classes I just asking for. He adapts perfectly to me as a student allow me to draw my own path and following my own rythm.”

Helpful Report

Posted 7 years ago

“I found the website easy to use and quickly found exactly what I was looking for. I like that you can check tutor profiles and reviews, and the fact that there is information about where the tutor is based and that First Tutors act as a 'go between' so that you can contact potential tutors via the 3rd party, (and who have already verified certain details/qualifications of the tutor)”

Helpful Report

Posted 7 years ago

“Really useful site. Met a local tutor and arranged first lesson easily and quickly”

Helpful Report

Posted 7 years ago

“Joanna worked intensively with my son. He found her very helpful and friendly - which is really important for a teenager. I thoroughly recommend her.”

Helpful Report

Posted 7 years ago

“punctual in time. Mohamed very nice person my son felt comfortable around him & kept explaining if my son didnt understand.”

Helpful Report

Posted 7 years ago

“Terrible experience - I will not suggest anyone using it. It looks like a scheme trying to make you pay introductory fees. Tutor cancelled on the day of first appointment. I tried contacting First Tutor to get a refund with noone answering. Phone I found was disconnected. It looks like noone is actually works there!”

Helpful Report

Posted 7 years ago

Dear Alexander, Thank you for your feedback. We are sorry that you tried to phone us but didn't get an answer. If no one is available you should be able to leave a voicemail so I will pass this on to IT to investigate. I can see that my colleague has responded to your email advising you of our complaints procedure. If you haven't received this reply then we do apologise. We kindly ask you to leave feedback for your tutor under My Feedback then email us once that is done. Should you have any further queries please do let us know via the 'Contact Us' page. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“William is fabulous! He knows his subjects backwards and is very personable and engaging, and my son can really relate to him. He is a much better teacher than Dad apparently!! My son recently got 45% in a very difficult GCSE paper but after 1 session with William, when the class did a re-test with a similar but different paper, my son was the only one in the class to score 100%! I cannot recommend William highly enough and think he is great value for money. :-)”

Helpful Report

Posted 7 years ago

“Easy site to use. Helpful information on each tutor. Successfully obtained a maths tutor for my sons gcses.”

Helpful Report

Posted 7 years ago

“I can't get hold of the tutor (Sara). We agreed last week Tuesday but then she prosponded to this week Tuesday but she never showed up. I tried to call and text her but no respond. I hope she is okay. And if she can't help my daughter like agreed, can I have my introductory money back please”

Helpful Report

Posted 7 years ago

Dear Farida, Thank you for your feedback. We are sorry to hear that your tutor hasn't shown up, but can see you haven't contacted customer service about it. We do have a set procedure when a tutor lets you down. I have emailed you details on what you need to do to bring this complaint against your tutor and do let us know if we can be of further help. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Let up is a bit confusing .”

Helpful Report

Posted 7 years ago

Dear Jessica, Thank you for your feedback. We are sorry you found the site confusing to navigate. If you are ever not sure about something please do email us via the 'Contact Us' page at the bottom and we will do our best to help. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“given the wrong address of the tutor and said one-to-one however wasn't”

Helpful Report

Posted 7 years ago

Dear Jasmeet, We are sorry to learn of your disappointment and understand your frustration. As we have not yet heard from you regarding the problem, we have been unable to help. We do have a customer support team working 7 days a week to answer your queries. I have sent you an email with instructions on how to leave feedback and choose another tutor free of charge. Kind Regards, Sarah Customer Support

Posted 7 years ago

“The process of finding a tutor was very smooth. Plenty of choice and accurate description.”

Helpful Report

Posted 7 years ago

“Easy to arrange exactly what we wanted”

Helpful Report

Posted 7 years ago

“Quick and easy communication. Tutor found successfully.”

Helpful Report

Posted 7 years ago

“Cannot believe I havent found First Tutors before now; lots of tutors in my area to choose from and will be recommending.”

Helpful Report

Posted 7 years ago

“I am very pleased with my tutor”

Helpful Report

Posted 7 years ago

“Found a tutor after just two tries, they are a great website and very safe. I recommend.”

Helpful Report

Posted 7 years ago

First Tutors is rated 4.6 based on 8,871 reviews