First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,870 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,870 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It says it charges between £4.99 & £24.99, but even one of the cheaper teachers I was charged £24.99 and when I emailed asking for an explanation, they failed to answer. I als asked why they charge the tutee rather than the tutor, since it is the tutor that is making the money.”

Helpful Report

Posted 6 years ago

Dear Steve, Thank you for your feedback. You chose a tutor that charged 30 pounds per hour, our intro fee for this is 24.99. If you had chosen a tutor which charges 10 pounds per hour for example then the intro fee would have been 4.99. We did send an email to you explaining the different intro fees on the 19th of Nov at 19:25, please let me know if you didn't receive that email or if you have further questions. I wish you the best of luck with your new tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“very expensive fees to obtain the tutors name and restrictive”

Helpful Report

Posted 6 years ago

Dear Manisha, Thank you for your feedback. We're very sorry to hear that you feel our introduction fee is expensive. We offer tutors with a variety of introduction fees from £4.99 - £24.99 so it shouldn't be hard to find a more affordable one on the site if money is a problem. Please be assured our introduction fee covers more than just the release of the tutor's details. It allows us to cover the cost of security checks on all tutors on the site which include collecting at least two references, photo ID and ensuring they reside in the UK. We believe that security and safety on the site is utmost and gives peace of mind to all parties concerned. Should you have any problems with your tutor or any further queries please do contact customer service via the Contact Us page. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“I have recently got a tutor for my daughter through First Tutors. This is the first time I am looking for a tutor and doesn't know what process is involved to confirm a tutor through this website. It was quite easy to get in touch with tutor and convey the requirements. However, the fee required to release tutor details came to know at the end of this process which is bit a disappointment. I couldn't look into other websites to compare this as I was in bit hurry to get a tutor. Overall, I didn't have any other issues and the communication was ok.”

Helpful Report

Posted 6 years ago

Dear Ramadasan, Many thanks for taking the time to leave feedback. Information surrounding our fees can be found on the home page, the 'about us' page and is also displayed on your requests to tutors. I'm sorry if you felt this was unclear. Our fees help cover the cost of identity and reference checks on all of our tutors. We do have a customer support team working seven days a week to help answer any queries you have surrounding payment. Please do not hesitate to get in contact with us if you require further clarification. Best of luck with your tutor! Kind Regards, Sarah First Tutors

Posted 6 years ago

“Site is dated and confusing. It asks you to contact a tutor initially which I did it then directed me to log in and contact a tutor again. I was getting several messages and didnt know what message I was replying too. I kept gettibg nessage alerts telkibg me I had messages waiting etc. I wouldnt recommend your site it needs simplifying and updating”

Helpful Report

Posted 6 years ago

Dear Alison, Thank you for your feedback. We are sorry to hear you experienced difficulties with the website. We do try and make the site as user friendly as possible. I will send you an email asking if you could specify what parts of the process you found difficult so that I can forward your comments to our team for review. We wish you the best of luck with your new tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Let up is a bit confusing .”

Helpful Report

Posted 6 years ago

Dear Jessica, Thank you for your feedback. We are sorry you found the site confusing to navigate. If you are ever not sure about something please do email us via the 'Contact Us' page at the bottom and we will do our best to help. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“My sons tutor is working out very well, and it is starting to show in his last few exams. The website however can use some work. Too many variables and “hoops “ to jump through, should be a little more simpler..... sorry.”

Helpful Report

Posted 6 years ago

Dear Cody, Thank you for taking the time to leave feedback. We are glad to hear you have found an excellent tutor through First Tutors. With regards to the website and site navigation, we are always open to constructive criticism so that we can make changes and improvements to the user experience. If you would like to discuss this further with us, please do not hesitate to get in contact. Kind Regards, Sarah First Tutors

Posted 6 years ago

“Overall, the site was easy to use. I found other users comments helpful. However I am now going to go back to word of mouth for referrals and finding tuition as the tutor we found using the site was not up to scratch. Interesting experience but still do not have a tutor and this learning experience has cost me time and money.”

Helpful Report

Posted 6 years ago

Dear Hilda, Thank you for your feedback. We are sorry to learn of your disappointment and to hear about the issue with your tutor. As we have not heard from you regarding this we have been unable to help. Our customer support team work seven days a week to help answer any of your queries. I have sent you an email with instructions on how to leave feedback for your tutor, and choose a replacement at no further cost. Kind Regards, Sarah First Tutors Customer Support

Posted 6 years ago

“Your web site is convenient but it FORCES me down a route which is irrititating ......it only allows me to go for one tutor at a time. I wanted to try two in parallel for a while and choose the one whose teaching style best suited me Your site would not let me do this and cut me off from the second tutor before I could explain my intentions”

Helpful Report

Posted 6 years ago

“When we tried to arrange a location to meet up, the location was continuously removed by the website administrator which became very frustrating. The tutor was aware of the issue and had previously contacted the site administrator about the issue, but it still has not been rectified.”

Helpful Report

Posted 6 years ago

Dear Michelle, Thank you for your feedback. I'm afraid we do not permit exact meeting points via the private forum. I appreciate this seems like a strict measure, but it is put in place to avoid users bypassing thy system and meeting up prior to payment. In the request, we have a Map and distance calculator which allows you and your tutor to see the distance by road and also the approximate location of the other party. As soon as your tutor has accepted and payment has been made you can discuss specific meeting points. If you have any further questions surrounding this, please contact support and we will be happy to help. Wishing you the best of luck with your new tutoring arrangement. First Tutors Sarah Customer Servce

Posted 6 years ago

“But expensive just to outbids contact details plus the pricing is out of date So I booked the lesson and then was embarrassed to find that the you’ve was more than advertised and I didn’t have enough cash to pay the tutor Not good”

Helpful Report

Posted 6 years ago

Dear Esther, Thank you for your feedback. The intro fee helps cover the cost of ID checks, reference collection, qualification verification etc. The intro fee is based on the tutor's hourly rate so if for example you can only afford 10 pounds per hour you would only pay 4.99 intro fee. Regarding the problem with what the tutor charged you this needs to be investigated. The tutor should have only charged you the advertised rate showing in the original request so I will email you now to clear this up and provide a solution. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Very difficult to find a vakid alternative”

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Posted 6 years ago

“Great way of finding tutors, although I think it should be a one off fee to release details, not per tutor!”

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Posted 7 years ago

“User interface could be improved to advertise from parents perspective. Some of tutors do not respond. Which is annoying given the time and effort it takes to identify someone potentially suitable.”

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Posted 7 years ago

Dear Fakhrullah, Thank you for your feedback, it will be passed on. We are sorry to hear some tutors didn't respond. Please be assured that all tutors who don't respond swiftly have their profiles deactivated to ensure we only have the most responsive tutors listed. If you experience any more problems or have any queries please do email us via the Contact Us form. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Charged £25.00 to get a tutors details! Had to go through the contact process before discovering the final charge. This cost should be split at the very least.”

Helpful Report

Posted 7 years ago

Dear Mike, Thank you for your feedback. The intro fee is displayed on First Tutor's homepage, it is also displayed in the request next to the tutor´s hourly fee. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. We don't charge tutors because we are not permitted by UK employment regulations (Organisations must not charge individuals seeking work) We wish you the best of luck with your new tutor. If you encounter any problems please do not hesitate to contact us via email, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“An easy to use service which is helpful to put you in touch with tutors but I am not sure to what extent the agency vet their tutors as our tutor was not experienced at structuring a lesson therefore it had limited value .”

Helpful Report

Posted 7 years ago

Dear Kate, Thank you for your feedback. We're sorry to hear that your tutor has been a disappointment. As we did not hear from you we assumed everything was fine, but I have now emailed you instructions on how to register a complaint about a tutor. Please be assured we do carry out Photo ID checks, collect a minimum of two references and verify the tutors live in the UK. We will also check any qualifications they send to us to ensure they are real. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Hi Gary came for first lesson last Saturday Today he emailed that he is not well Wondering if he's coming back for tution We are trying to phone but no answer”

Helpful Report

Posted 7 years ago

Dear Khalida, Thank you for your feedback. I notice you haven't contacted us about your problem so we were unable to help. I have now sent you an email explaining the procedure so that you can replace the tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“In principle the system works well. However, having paid £25 for an introduction to a tutor who then turned out to be unsuitable for my son, we’ve effectively ended up paying £85 for 2 hours of tutoring.”

Helpful Report

Posted 7 years ago

Dear David, Thank you for your feedback. We are sorry to hear that you have been let down by your tutor. We do have a set procedure when a tutor lets you down, but I can see you haven't yet contacted customer service about this. I have contacted you with details on how to register this complaint. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“I paid 19.99 for an introductory fee - it's too expensive. I would not recommend this service - it is not value for money.”

Helpful Report

Posted 7 years ago

Dear Carmel, Thank you for your feedback. We are sorry to hear you think our introduction fee is too expensive. We do believe First Tutors: Ireland is competitively priced as the average agency charges €10.00 on top of every hour of grinds. Our introduction fee is a one-off payment that covers the costs of security checks on all tutors for the safety and peace of mind of all parties. Please do email customer service if you have any further questions. Kind regards, Grace Customer Service Team First Tutors: Ireland

Posted 7 years ago

“While we found a very good tutor through First Tutors the website was quite confusing. Returning to it once the first log in was complete was difficult initially and I found myself returning to the first confirmation email over and over again to ensure I didn't start a new search every time I visited. Trying to find a tutor within an easy driving distance was also a little painful. My daughter is at college In Hastings but I couldn't search for Hastings based tutors because the website thought I was too far away from them. The pricing system was also confusing. I thought that the £24.99 I paid was for the first lesson so was very surprised when the tutor, quite innocently, asked me for the money again. As it is, I am very happy with the tutor we found through the First Tutors website so I recommend persevering with the website. The tutors that contacted me were all very pleasant and helpful. So it does work - it's just very confusing!”

Helpful Report

Posted 7 years ago

Dear Joanne, Thank you for your feedback. I shall pass on your comments and look into making it clearer as to what the introduction fee covers. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Whilst the need for sparse information at first is sensible when you want to extract an introductory fee, it's also frustrating for the one who is searching for a pianist. Have yet to meet Fiona.”

Helpful Report

Posted 7 years ago

Dear Patrick, Thank you for your feedback. We are sorry you have found making enquiries difficult on our site. We do encourage all tutors and tutees to discuss all details prior to paying the introduction fee. You should never feel pressured into paying, and if you have we do apologise. Please do email customer service if you can't get hold of Fiona. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

First Tutors is rated 4.6 based on 8,870 reviews