First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and quick response”

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Posted 6 years ago

“Very easy to use - effective way to find tutors. So impressed with the use of Skype! Would definitely use the site again.”

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Posted 6 years ago

“Very happy I found a tutor for my daughter. Website is good, easy to use but very expensive to release tutor information once found.”

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Posted 6 years ago

“Fantastic website although I was a bit surprised when then got charged £7.99 for reveal the details of the tutor. It was not obvious that there would be a charge to find a tutor. I would have thought the tutors would have paid to be listed!”

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Posted 6 years ago

“An excellent way to locate an appropriate music tutor, specific to one's requirements. Facilitating personal contact via e-mail then telephone was very helpful. Many thanks, Sandra Underwood.”

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Posted 6 years ago

“The process to register was straight forward & the website easy to navigate. The tutor got in touch promptly & details were provided by First Tutors re email address etc. Would recommend this site highly!”

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Posted 6 years ago

“Easy to use service. Found a tutor quickly.”

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Posted 6 years ago

“I found this site easy to access and very helpful”

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Posted 6 years ago

“Very easy to find what your looking for. And the tutors respond quite quick.. would definitely recommend first tutor”

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Posted 6 years ago

“Quick and easy to access and get contact with tutors”

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Posted 6 years ago

“I actually found my tutor via Google rather than this site but found myself within its framework when I tried to make contact. Don't really mind as I'm sure it's set up to protect both tutor and student.”

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Posted 6 years ago

“The website is very confusing ! It’s good to put all the tutors in one place but the menu and button is not very clear or very confusing . Even when I receive a message from the tutor , the button for me to read the message is “reply to the tutor” . I only want to read it first and reply later . I understand after I do them several times. And there is no clear explanation about anything else like I have to pay the details to be able to get in touch directly to the tutor . I have to remind the tutor to accept before I can buy his detail ! Those things are silly ! It should be so easy and not too complicated . I am first time to use the website and I find it so confusing . Definately need to revamp your website !”

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Posted 6 years ago

Dear Nike, Thank you for your valuable feedback which I will forward to our team. If you encounter any problems with your tutor please do not hesitate to contact our customer service team, we are here to help. Kind regards Sara Customer Service Team First Tutors

Posted 6 years ago

“Helpful , fast efficient and responsive. Good follow up and ensuring that needs were met”

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Posted 6 years ago

“First Tutors provide a really useful service, and without them I probably wouldn't have been able to take any tuition. I decided to take up the violin again after a 60 year break. When I saw the that the going rate for tuition is about £40 an hour I was more than a little bit put off. Then I found First Tutors. They are so well organised efficient, and they put me in touch with a first rate tutor just three miles from my house at rates I can afford. I can thoroughly recommend First Tutors.”

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Posted 6 years ago

“Stephanie learning already from Aileen ...”

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Posted 6 years ago

“morgana is very pleasant, polite and a great teacher , my daughter really learned from her”

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Posted 6 years ago

“Fast response, a lot of options.”

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Posted 6 years ago

“That is the problem with your site.the distance and instructions locations are not correct!”

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Posted 6 years ago

Dear Mehdi, Thank you for your feedback. We are sorry to hear that the location entered by your tutor was incorrect. We aim to investigate this thoroughly and have emailed you details on how our complaints procedure works. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“I emailed and phone First Tutors to say my Tutors information was misleading and the tutor’s contact details we paid for was sadly unable to help us. Therefore my introduction fee should be refunded. No one from First Tutors ever got back to me regarding refund. Therefore I don’t want to waste another £20.”

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Posted 6 years ago

Dear Katey, Thank you for taking the time to leave feedback. I have reviewed this for you and can see that a member of our customer support team has already contacted you with steps on how to choose a replacement tutor at no further cost and also on how to leave feedback for your tutor in order to request a refund. We do not offer telephone support at present but always respond promptly by email. It is our intention to investigate this matter. If you could kindly check your email inbox at your earliest convenience we will be able to get this resolved for you. Kind Regards, Sarah First Tutors

Posted 6 years ago

“Great website and service, found a maths tutor for my son in about 5 minutes at a very reasonable cost.”

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Posted 6 years ago

First Tutors is rated 4.6 based on 8,871 reviews