First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Niall really good at tutoring Spanish , very helpful and knowledgeable!”

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Posted 4 years ago

“Michael very knowledgeable and explained Very well!”

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Posted 4 years ago

“My opinion on first tutors is a mixed one. I was using the sub section of music. The search facilities on this section differ to Academic. Its brown decor made it feel out of date, the search function wasn't ideal and felt equally last updated around 2005... It wasn't clear how the website worked, at no point was it explained that there would be a finders fee (not that I saw, even if its not hidden it wasn't explained clear enough) until I was messaging a teacher and I put my mobile number and it said "your comment goes against our rules and will have to be reviewed" or along those lines which left me feeling that I had broken a rule I didn't know existed. Looking back at the website the first mention of the 7.99 fee is below 2 of the lengthiest paragraphs and below the search funtion. When I arrive at this website I am looking for a tutor. Respectfully I am not interested in "who you are or About Us". I am looking for a tutor. Hence the reason I went straight to the search function. It leads me to feel that the creators of First Tutors fear people leaving the website after seeing the finders fee which is why they leave it so far down the page. It feels slightly like they do not believe in the value they are offering customers, otherwise they would be more transparent. I was HAPPY to pay the finders fee as the best part of the whole experience was how good my new guitar teacher is. HOWEVER, I think there needs to be more transparency, there should be a welcome page that explains how it works. E.g. Step 1 - Choose a subject Step 2 - Choose a tutor Step 3 - Pay finders fee to release details Step 4 - Book your first session I truly believe that because of the confusing nature of your website and finding fee scenario you will be losing business not just for you but for your tutors as well. The end result is good, if you fight you way through the poorly designed and functioning website. If it had an update worthy of 2020 and a little more transparency I believe it would be fantastic. All of this coming from a millennial, the next generation of people looking through your website. Sent with all best wishes.”

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Posted 4 years ago

Dear Karl, Many thanks for taking the time to provide your feedback. We continually attempt to make improvements and changes to our service to make it as easy as possible for students to find tutors, and for tutors to find new clients. We aim to be transparent with regards to our fees and provide a user-friendly service. Your feedback is very much appreciated and I will ensure your comments are shared with our development teams to assist in making changes in the future. In the meantime, if you have any additional feedback or questions please do not hesitate to contact us music@firsttutors.co.uk and our friendly customer support team will be able to help. I wish you the very best of luck with your guitar lessons. Kind Regards, First Tutors

Posted 4 years ago

“This is a practical service that enabled me to find a suitable tutor at the first try, and for a very reasonable fee.”

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Posted 4 years ago

“My daughter had her first lesson with Roderick last night and she described it as the best science lesson she's had in a long time. She said he actually taught her rather than just giving her questions to work through. She got loads from one lesson and is looking forward to the next one. Roderick is very professional and takes the time to ensure he is fully prepared before lessons.”

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Posted 4 years ago

“Very easy to search for a tutor, the website is easy to navigate. It did confuse me when it came to paying the fee so that the tutors details could be released but contacting the help team was easy and I had a very prompt reply. I would recommend this site for anyone searching for a tutor.”

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Posted 4 years ago

“Unfortunately the tutor had problems engaging and holding my son’s attention during the first lesson and then refused to teach my son, so I can’t say that I’ve had a good experience with Inga.”

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Posted 4 years ago

Dear Sarah, Thank you for your feedback. We are sorry to hear that tuition has not gone well with your chosen tutor. We do have a procedure in place where tuition does not go as expected, but as we weren't aware there was a problem we haven't had the opportunity to explain this to you. Customer service have now emailed you regarding this complaint, and if you have any further problems do let us know. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“Excellent, quick response and good options for tutors.”

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Posted 4 years ago

“Very quick and prompt service. Thank you”

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Posted 4 years ago

“The only negative thing I have to comment is around the fee that First Tutors charge which can be between £4.99 and £24.99. I recently used a chemistry tutor paying £24.99 to release her details. Then paid the tutor. I also wanted a maths tutor which would have cost another £24.99. I found a maths tutor elsewhere. I was told by First Tutor that this fee which strangely ranges in price, is to cover the cost of qualification / reference checks however I would hope that you would check all qualifications before adding a tutor to your site. There are many other tutor services that do not charge that fee and I am more likely to use an alternative company.”

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Posted 4 years ago

Dear Gillian, Thank you for your feedback. Our fees help cover the cost of identity and reference checks on all of our registered tutors and the fee payable is displayed in the header of the request. We only ask for this payment once you have discussed your requirements in full and you are happy to go ahead with tuition. The fee does vary from £4.99-£24.99, according to how much a tutor charges per hour. Websites such as First Tutors are now regulated by the Employment Agencies Standards directorate. Under Section 6 of the Employment Agencies Act 1973, this means we cannot charge tutors for finding work, nor can any other website or agency. Kind regards, Customer Service Team First Tutors

Posted 4 years ago

“Was delighted to find this site and how easy it was to use as I didn't know where to start with finding someone for grinds. It gave me confidence that tutors are vetted through First Tutors. The process of contacting a tutor was professional and secure. We are now using a tutor who is proving to be just what we needed.”

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Posted 4 years ago

“After a couple of sessions we feel confident that Radhida will really help our daughter with her A Level Biology. She explains difficult concepts clearly and very well.”

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Posted 4 years ago

“I thought it as gonna be cumbersome - using tech for the sake of it but not at all. It worked. It worked well because there is a highly competent-looking tutor due to visit this week of the first time. Hurray!”

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Posted 4 years ago

“Its easy to navigate around the First Tutors website. Just type in your instrument and postcode and if by magic a ĺchers”

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Posted 4 years ago

“I initially approached him for my son's French tuition but discovering that he enjoys teaching and is prepared for lessons, I have asked him for help at Maths as well. Being young, he has an extraordinary approach towards teenagers making learning interesting and fun.”

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Posted 4 years ago

“Great service, had been looking for a good biology tutor for 2yrs prior to being recommended First Tutors.”

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Posted 4 years ago

“My son GCSE student had his first 3 maths lessons with John and already seems much more confident in his own maths abilities. He seems inspired and is looking forward to his next lessons with John”

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Posted 4 years ago

“I needed to find a tutor quickly and a google search led me to First Tutors. I decided to give it a try and it was the best decision I could have made. I connected with a tutor easily, the reviews for the tutor were accurate and everything has worked out well. Thank you First Tutors.”

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Posted 4 years ago

“Very clever tutor,,,, very Happy to know him ,,,,, really smart and polite .... professional....”

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Posted 4 years ago

“I paid for a tutor, she cancelled twice and said she was unsure when she was able to begin tutoring so I should find someone else! Too late in the day this close to the exams so I have paid First Tutors for her details and did not get one tutoring session! Avoid!”

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Posted 4 years ago

Dear Rebecca, Thank you for your feedback. Customer service have just received your email and we have responded so that we can resolve this issue for you immediately. As you mention, it would seem the tutor's child has fallen ill and is unable to continue tuition. Kind regards Customer Services First Tutors.

Posted 4 years ago

First Tutors is rated 4.6 based on 8,871 reviews