First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Margaret was very patient and very encouraging and made a maths lesson enjoyable”

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Posted 5 years ago

“I found the First Tutors website really user friendly. They made the process of finding a tutor really easy. I was kept informed throughout each step of the process, I found an awesome tutor and I was happy with the service.”

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Posted 5 years ago

“A very easy and efficient way to find a tutor. They understood my requirements and the advice and information they offered was ideal for my needs.”

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Posted 5 years ago

“Whilst First Tutors site was relatively easy to use I found it difficult to locate a choice of local tutors. There was only 1. The others were typically 30 or more miles away even in different counties. The company were quick to take their finders fee well before the lessons were confirmed and then through no fault of her own the tutor has to go to hospital and I am now left with no tuition despite having paid the fee. I hope in the longer term it does work out but I am still waiting.”

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Posted 5 years ago

Dear Jan, Thank you for your feedback. We do apologise if you found us pushy in asking you to pay our finder's fee. We recommend this is only paid once you have discussed times, dates and the rough location where tuition will take place so you and the tutor are sure you are the correct fit. We are sorry to hear that your tutor has had to go to hospital. Customer service have reached out to you via email to explain the next steps as we would hate for you to be without a tutor. Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“He is really really good at tutoring”

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Posted 5 years ago

“Cathal seems to be a very competent young man and after his first lesson my son was very happy with Cathal and his teaching methods.”

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Posted 5 years ago

“Found site easily enough and chose a tutor, long delays in between messages, didn't seem to work as smoothly as we thought. price ok. awaiting first arranged appointment with tutor”

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Posted 5 years ago

Dear Graham, Thank you for your review. I am sorry to hear that the process of messaging with your chosen tutor was not as smooth as you might have hoped. We aim to provide a user friendly and streamlined service and am sorry this has not entirely been your experience. I understand that it can be frustrating to have to wait for the tutor to reply to your messages on the forum, especially as we send the tutor an immediate alert to the tutor each time that you add a new message. I am pleased that, despite some delays, you have matched with the tutor and I wish you success with your new tuition arrangement. If you require any assistance with this or any other matter, please don't hesitate to contact our Customer Support team and we will be pleased to help. Kind regards, First Tutors

Posted 5 years ago

“Philip was very easy to work with. He is a good teacher and very encouraging.”

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Posted 5 years ago

“Tutor didn’t reply after I paid for her contact details and lived about 15 miles away from where the site said she did. This site is a con job”

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Posted 5 years ago

Dear Ann, Thank you for your review. I am very sorry to hear that you have had difficulty contacting your tutor; I understand how disappointing this is for you. Tutors should always keep their contact and location details up to date and I can see the tutor advised you of her approximate location in the request messages; I am very sorry to hear if you have found their actual address to be in a different area than she indicated. I appreciate that you have not had a positive experience so far and understand how frustrating this is for you. Unfortunately you did not alert us to any problems so we have been unable to help you. We have a dedicated Customer Support team working 7 days a week to help our clients. I will send you an email now with details of how we can hopefully resolve this matter positively for you. Kind regards, First Tutors

Posted 5 years ago

“Helpful, Knowledgeable, Prompt, Professional and Dedicated”

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Posted 5 years ago

“Easy to use. Guidance easy to follow. Reliable and quick replies to requests.”

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Posted 5 years ago

“Very convenient way to find an excellent tutor”

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Posted 5 years ago

“Very easy and quickest way to find a teacher. Found it very useful and successful.”

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Posted 5 years ago

“My grandaughter told me that Laura was very nice and that she enjoyed her first session. Laura, she said, complimented her on her abilities and that they will work together on skills and having confidence”

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Posted 5 years ago

“Filipe was very welcoming straight away. He made us feel as ease and Dilan (my 4 year old) felt comfortable straight away. I stayed for 10 minutes in the lesson (with my 2 year old) and felt happy to leave Dilan for the rest of he’s piano lesson with Filipe. Dilan was so happy and excited with how he’s first lesson went that the next day when he woke up first thing he asked me, “mum am I going to Piano lesson again please? I like it” Looking forward to the next lesson Happy customers here! Thanks Sheena”

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Posted 5 years ago

“It proved a very easy way of finding a guitar teacher, and with the history and reviews, also easy to pick one with suitable experience for the type of study my son wishes to do.”

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Posted 5 years ago

“Vivienne was a secondary skool teacher and marker for exam papers she knows wat is expected in the exam and curriculum my son is happy”

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Posted 5 years ago

“Very easy to find & arrange a local tutor who is excellent”

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Posted 5 years ago

“Very helpful site, easy to use, responsive with lots of tutors available. Found a great tutor for my daughter, would recommend and use again.”

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Posted 5 years ago

“The tutor I picked apparently did not respond to the initial query, and the website sent a message very quickly to tell me. So I was able to search for another one, which has worked out very well.”

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Posted 5 years ago

First Tutors is rated 4.6 based on 8,871 reviews