First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found it to be quite a complicated procedure. Also I put ‘Bushey’ in the search and found the person we were linked to in fact lived in Hatch End which was no good to us. Felt I had wasted my money !”

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Posted 7 years ago

Dear Alfred, I'm sorry to read your feedback. We aim to make our service as user friendly as possible and would like to discuss this with you to see if we can make the relevant improvements. Our search function uses user postcodes to determine the distance between tutor and client. If you use the search function on our home page, you will be shown a list of tutors local to your area. I can also see that your chosen tutor has an address in Hatch End and there is no mention of Bushey on their profile or via the tutor map. If you require any clarification regarding this, please do contact customer support. Kind Regards, Sarah First Tutors Customer Service

Posted 7 years ago

“Very easy process to find a tutor.”

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Posted 7 years ago

“Website is good and user friendly. Down side is you don't find out exactly how much the 'introduction fee' is until you've committed yourself to contacting the tutor. This should be made clear.”

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Posted 7 years ago

“Easy to find tutors, makes it easy to get in touch with them but the cost to release the tutors details is a bit ridiculous considering all you're paying for is their details.”

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Posted 7 years ago

“Quick to respond and reliable tutor. At least for us who contacted yasser”

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Posted 7 years ago

“Very easy to find Tutors, and the reviews are helpful. However didn't fully understand about the process when you want to liaise with the Tutor.”

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Posted 7 years ago

“Really good in transferring and teaching the desired subject and he is well spoken. Appreciated his ability to teach me all what I needed to know in a short amount of time.”

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Posted 7 years ago

“Met with Gerald for the first time on Friday and found him to be a very pleasant and helpful person. I am looking forward to working with him and hoping that with his teaching technique that I will grasp this French language once and for all. Des.”

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Posted 7 years ago

“After paying for both tutors detail neither one can continue one because she is pregnant which i feel i should have been informed about and the other because the diatance is too far not a happy camper am now back to square one mu daughyer is left without a tutor”

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Posted 7 years ago

Dear Denise, Thank you for your feedback. I notice you haven't contacted customer services about your problem so we were unable to help. I will contact you now via email so that you can obtain another tutor at no further cost. Kind regards Sara Customer Service Team First Tutors

Posted 7 years ago

“The tutor cancelled an hour and half before lesson due to illness . Disappointed as now have to go back to drawing board again”

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Posted 7 years ago

Dear Oonagh, Thank you for your feedback. We didn't receive communication from you indicating you had a problem with your tutor. I will contact you now to indicate how to proceed and claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Hi,sorry we couldn't go with our tutor becouse of the distance was too much for him to travel . Can we get our money back to get his contact or re- use it?”

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Posted 7 years ago

Dear Rahima, We are sorry to hear the tutor you chose was not able to help you in the way required. I can see you haven't yet contacted Customer Service regarding your problems so I have just sent you an email detailing the steps that can be taken. Should you have any further queries please do let us know. Kind regards, Christine Customer Support First Tutors

Posted 7 years ago

“This all works well and I think it's an excellent way of hooking up students and teachers so would recommend to others for sure.”

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Posted 7 years ago

“I have used First Tutors twice in the last 6 months , vey successfully . It was very useful getting to know possible tutors in advance and seeing who we would work well with . We found a maths tutor for our 18 year old son, who teaches via Skype , and an English tutor for our 13 year old who comes to our house . Both tutors have been great - very professional, excellent subject knowledge and enthusiastic .”

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Posted 7 years ago

“First tutors are a reliable source of tuition. You can pick a tutor knowing that they are reliable and safe to use due to checks carried out in my experience. My teens have found them invaluable to enable them to reach there potential. Thank you first tutors!”

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Posted 7 years ago

“It made finding a tutor very straight forward. The listings were placed in order of locality so it was easy to decide how far to travel. Each tutor had a good description of their qualifications as well. My only criticism would be that the fee that is too be paid to First Tutors should be a bit clearer from the start as I had not budgeted for that.”

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Posted 7 years ago

“Mark was great my daughter enjoyed her lesson Please can you let me know if you are coming tomorrow Saturday 27 th Thank you Becky 07976423425”

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Posted 7 years ago

“I arranged lessons with a tutor who seemed reliable. He only did two lessons and then said he had started a full time job so could no longer continue. I had paid a registration fee to First tutors so it was really poor value for money. I would really not recommend First Tutors for the reason that this fee needs to be paid but there is no guarantee the Tutors will be reliable”

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Posted 7 years ago

Dear Elaine, Thank you for your feedback. We are sorry to hear your tutor has stopped tuition after just two lessons, this is definitely not acceptable behaviour. Sadly you hadn't contacted us explaining there was a problem so this is the first time we have heard about it. We do have a process in place when a tutor lets you down and I have emailed you details of how this works. Do let us know if we can be of any further help or you have any more queries. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Quick and easy. Fast response from tutors contacted and found a wonderful tutor for my daughter.”

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Posted 7 years ago

“Exceptional support and a very pleasant person”

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Posted 7 years ago

“Easy to use, simple format and goid communication”

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Posted 7 years ago

First Tutors is rated 4.6 based on 8,871 reviews