First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,871 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,871 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful website fairly straight forward to navigate and use. Great to have tutors listed locally that you can contact.”

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Posted 4 years ago

“I found this an excellent way to find a music teacher in my area. I thought the fee of £ 7.99 for using the service to be extremely good value and would recommend it without hesitation.”

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Posted 4 years ago

“User friendly website and once tutor has been identified the process is straight forward. Secured a tutor very quickly and was able to start lessons immediately.”

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Posted 4 years ago

“Dora is a very good teacher making my piano lesson interesting and enjoyable for an older student such as myself!”

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Posted 4 years ago

“Two lessons had so far, seems to be ok”

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Posted 4 years ago

“The service is good and the teachers are professional. In my opinion the fee to access the teacher details is too much.”

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Posted 4 years ago

“Nadia has been absolutely excellent. She has helped me massively. I can not rate her highly enough.”

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Posted 4 years ago

“Exactly what we were looking for in a science tutor- thank you”

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Posted 4 years ago

“As always a really easy to navigate website search, and lots of potential and interesting tutors.”

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Posted 4 years ago

“The tutor I have found through first tutors is fantastic however trying to navigate the first tutors website & understand the process was not easy. I didn’t find the website intuitive or user friendly, I’d get emails about things to do but then struggled to locate the right page to action it on online. I was using it on my phone which may not have helped though.... get an app?”

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Posted 4 years ago

Dear Emma, Thank you for your feedback which is very valuable for our team. I will send you an email with a few questions so that we can collect some information on the device, browser etc you are using to navigate the website. If you encounter any further difficulties, please do not hesitate to send us an email so that our customer service team can help. Kind regards Customer Service Team First Tutors.

Posted 4 years ago

“My son thought he was excellent ⭐⭐⭐⭐⭐”

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Posted 4 years ago

“It was difficult to find a tutor at the start at the subheading for cancer science was only under biology. It was annoying because when my tutor request had expired I couldn’t just re search for that same tutor I either had to look through all the tutors again until I released I could go into old tutor requests and click on their profile and message. I don’t like that you need to pay to have the tutors details because you don’t really know if that tutor is going to be good for you. This happened to myself, I paid the £25 and the tutor couldn’t help at all. They should really make it that if you take a lesson with the tutor you should through the website and at that time pay the company to use that tutor. I wasted money with the system they have. Also charging £25 is a ridiculous amount as tutors generally charge £40 upwards so you’re spending a lot at one time. The tutor I have been using is good but I’m not happy with the upfront payment for details.”

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Posted 4 years ago

Dear Nina, I am very sorry to read your comments. Unfortunately, we have not heard from you regarding this problem so have been unable to help. Our fees help cover the cost of identity and reference checks on all of our registered tutors and the fee payable is displayed in the header of the request. We only ask for this payment once you have discussed your requirements in full and you are happy to go ahead with tuition. Further information surrounding our fees can be read here: https://www.firsttutors.com/uk/about-us.php I have sent you an email this afternoon, with further information on how we can offer you a replacement tutor at no further charge. Kind Regards, First Tutors

Posted 4 years ago

“Very informative and helpful, easy to use service”

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Posted 4 years ago

“Ben has established a good rapport with our Son, Eddie. The first lesson went very well and Eddie seems to be growing in confidence already. Early days but encouraging signs.”

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Posted 4 years ago

“First tutor is a very good service. It is easy to use and the tutor we found is very professional and helpful.. I would highly recommend first tutor”

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Posted 4 years ago

“Really useful and practical help to recap”

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Posted 4 years ago

“Although good for looking at music teachers available I do not feel that the £7.99 introduction fee that is payable as a client was made clear. I was looking for lessons for my wife, as part of a present l, and had they been for myself I would not have proceeded because of the introduction fee which I feel was not covered clearly enough.”

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Posted 4 years ago

Dear Derek, Thank you for your review and for taking the time to give your feedback about your experiences as a client using the site. We are always keen to hear suggestions as to how the customer experience can be improved for our clients. I am very sorry that you have not seen the information on the website that we charge a finder's fee to connect you with a chosen tutor. We explain on the main Music home page https://www.firsttutors.com/uk/music/about-us.php that there is a fee payable. The £7.99 finders fee is also displayed in the header of each request and is displayed next to the tutor’s hourly rate. I am very sorry to hear that you feel this information was not made clear enough to you whilst you used the site. I will certainly ensure that your comments are passed on to the site developers to see if we can make the fee aspect more explicit. I hope that all is going well with your new tutor. If you need any assistance please contact our Customer Support team by email and we will be pleased to assist you. Kind regards, First Tutors

Posted 4 years ago

“First lesson was cancelled . Tutor appropriately informed few days before as she was relocating to other city.”

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Posted 4 years ago

Dear Abdul, Thank you for your review. We are very sorry to hear that your tutor is relocating and appreciate this is frustrating for you. I can see that you have contacted our Customer Support team about this and we have offered you the opportunity to connect with a replacement tutor with no further finder's fee. As soon as you have found your replacement tutor on the site, please contact us by email and we will be pleased to provide their contact details free of charge. We look forward to hearing from you when you are ready to proceed. Kind regards, First Tutors

Posted 4 years ago

“Very happy with First Tutors Ireland . We have found a lovely tutor for our son . She is very pleasant and enthusiastic in helping our son. Thank you”

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Posted 4 years ago

“Excellent service and first class Tutor”

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Posted 4 years ago

First Tutors is rated 4.6 based on 8,871 reviews