First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,870 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,870 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

Write Your review

Tell us how First Tutors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt the system was too restrictive and also not quantitative to use. I paid €20 for a tutor who won't travel, granted I should have spotted this in his profile but it wasn't totally obvious to me and now I feel I have wasted €20. This is such a fundamental issue, from a child welfare perspective I would not send my son to a strangers house, that I think it needs more prominence.”

Helpful Report

Posted 6 years ago

Dear David, Thank you for your feedback. I see you didn't contact us about your problem so were unable to help. I will send you an email now so that you can choose another tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“I was asked to write the review by admin as i discussed following with admin: I don't normally like to complain but on this occasion, I felt it was unfair- I had one tutor contact information released one week ago so I paid £25. She came for the first lesson and charged £40 and agreed to proceed with everything as discussed. We made the plan and next 2 days she tells us she cannot continue bc of change in circumstances. We offered any possible solutions such as a change in time, day etc so basically we wasted £70 which was fine but it is not our fault that we have to find another tutor. I feel it is unfair that I am paying again £25 for contact info then again the same cycle. > If we would have cancelled tutor i am happy to pay as many time as required but i feel this unfair that tutor changed mind for which i have to pay. I must also say when i wrote above complaint to admin their repsose was really nice and very prompt with an attempt to help me and resolve the issue.”

Helpful Report

Posted 6 years ago

Dear Sobia, Thank you for your feedback. I see that our team were in contact with you about your tutor and have offered you another tutor free of charge. Please contact us again if you need further help. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“I don't like the idea of paying a registration/administration fee before the first consultation with the tutor. In my opinion I am paying an extortionate amount -registration fee and for the first hour before I know if the tutor is acceptable. They are they are going to earn enough for attendances without me having to pay for what could be an incompetent tutor that doesn't meet my needs. The tutor should pay for the fees”

Helpful Report

Posted 6 years ago

Dear Niamh, I'm sorry that you are dissatisfied with the First Tutors service and we want to do our best to put this situation right. We offer a tutor guarantee, so if in the unlikely event you are unsatisfied with your chosen tutor- simply contact us and we can advise how to leave feedback and choose a replacement at no further cost. Due to Employment Agency regulations we are unable to charge tutors for finding work. Should you require any further assistance, please do not hesitate to get in contact and our support team will do our best to help you. Kind Regards, First Tutors

Posted 6 years ago

“I think it’s a good idea but it’s bad that you have to pay to release someone’s details before you know if they are a good tutor. You don’t get much information about them up front”

Helpful Report

Posted 6 years ago

Dear Christine, We sincerely apologise that you were disappointed with First Tutors' introduction fee. We take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we will be happy to clarify what the introduction fee covers. Kind Regards, First Tutors

Posted 6 years ago

“It should be made clearer on your website that you require a fee to release tutor details - I didn't realise this until I reached the stage where I wanted to go ahead with booking a lesson.”

Helpful Report

Posted 6 years ago

Dear Jenny, Thank you for your feedback. We're very sorry that you didn't realise there was an introduction fee which covers our security checks on tutors. This is displayed on our homepage and when you make a request. While we understand that does not change your experience, we take your concerns seriously. Kind regards, Customer Service Team First Tutors

Posted 6 years ago

“I am afraid I do not agree on the cost of it, I think it is a little to expensive just to exchange information.”

Helpful Report

Posted 6 years ago

We sincerely apologise that you were disappointed with First Tutors' introduction fee. We take your concerns seriously and want to make the situation right. Please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible.

Posted 6 years ago

“Good place to start finding out if there are tutors mear you but a majority of tutors have their own websites! This website charges an extortate amount for just listing tutors and making you pay closr £25 just for "introduction" fee of getting a tutors details. The fee you pay is a fee TO First Tutors, not the tutor for your first lesson. The website could be a lot clearer about this/ easier to understand this. But otherwise, the tutor i found was genuine and wonderful.”

Helpful Report

Posted 6 years ago

Dear Debbie, Thank you for your feedback and we are delighted to hear that you found a suitable tutor. Please note that if you have problems with the tutor you can contact us to receive a replacement. The intro fee helps cover the cost of ID checks, reference collection, qualification verification, running of the website, staff etc. This gives peace of mind to our students and parents alike. We do have an advanced search tool that filters by fee, this means that for example if you can only afford 10 pounds per hour the intro fee will be a one off 4.99 only to pay First Tutors. Please contact us if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Found this a bit of a long winded process to be honest. Too much back and forth. Much rather just be able to contact the teacher.”

Helpful Report

Posted 6 years ago

Dear Carole, We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your feedback seriously. Please be assured your comments have been passed on and if you need anything at all please contact our customer service team at https://www.firsttutors.com/uk/contact-us.php Kind regards, Customer Service Team First Tutors

Posted 6 years ago

“It was easy to locate everything (easy use), however there weren’t many tutors to select from.”

Helpful Report

Posted 6 years ago

Dear Rachel, Thank you for your feedback. We are sorry that you didn't find the selection of tutors you expected and we are always aiming to increase the numbers on the site. We are happy to see you have managed to acquire a tutor through the site and wish you the best of luck with tuition. Kind regards, Customer Service Team First Tutors

Posted 6 years ago

“I wasn't expecting to have to pay for finding a tutor. I thought it was too expensive.”

Helpful Report

Posted 6 years ago

Dear Kelly, We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we take your concerns seriously. Our introductory fee helps cover the cost of reference and identity checks on all of our registered tutors- this helps offer peace of mind to users to ensure they can choose their tutor in confidence. If you require any further assistance or would like further information, lease contact our customer service team at https://www.firsttutors.com/uk/contact-us.php and we'll begin working with you to find an acceptable solution as soon as possible. We look forward to speaking with you. Kind Regards, First Tutors

Posted 6 years ago

“I found the system was not straight forward or easy to use. Having to contact the tutor through the first tutor system (after initial contact) was very cumbersome and slow.”

Helpful Report

Posted 6 years ago

Dear Vanessa, Thank you for taking the time to leave feedback. We are sorry that did not find the website or process to be user friendly. We are always keen to hear feedback on how we can improve the user experience so if there are any specific issues you would like to explain to us we would be very happy to hear them so that we can consider how we can improve. I have sent you an email about this now. Kind regards, First Tutors

Posted 6 years ago

“Efficient, effective and user friendly. Would use again.”

Helpful Report

Posted 6 years ago

“It is very expensive ! E.g. releasing tutor details as well as the tuition fees.”

Helpful Report

Posted 6 years ago

Dear Anam, Thank you for your feedback. The introduction fee varies and is linked to the hourly rate charged by the tutor to make the service as affordable as possible for everyone. The introduction fee goes towards the costs involved in completing ID and referencing checks on our tutors, which gives peace of mind to students and families. I hope that you have a successful tuition arrangement with your tutor. Please do contact us if you need any assistance. Kind regards, First Tutors

Posted 6 years ago

“A confusing experience, rushed and unstructured. Have found tutor but didn’t enjoy the process of doing it.”

Helpful Report

Posted 6 years ago

Dear Laura, Thank you for taking the time to leave feedback. We sincerely apologise that you were disappointed with First Tutors. While we understand that does not change your experience, we would like to discuss this with you so that we can make some changes to put things right. I have sent you an email this morning regarding this. Kind Regards, First Tutors

Posted 6 years ago

“I think FirstTutors is a great way to connect students to their chosen teacher in the speacialist subject. It’s a fast and realible way to engage with the tutors and personal data is safe. I guess the only downside i can say is that you HAVE to pay to get your tutors details (e.g email address / number)”

Helpful Report

Posted 6 years ago

Dear Shaz, Thank you for providing your feedback. We are pleased to hear your experience with First Tutors has been a positive one. With regards to our fees, these help cover the cost of identity and reference checks on all of our registered tutors to offer peace of mind to our clients. Our parents/families really seem to appreciate the extra security measures put in place. Should you have any further questions or require further information on the above, please do not hesitate to contact us. Best of luck with your private tuition! Kind Regards, First Tutors

Posted 6 years ago

“although I have used first tutors for a while my one complaint is the introduction fee is expensive and this needs to be reduced, it costs more than a lesson just to get the details of the person, very unreasonably priced, in my opinion.”

Helpful Report

Posted 6 years ago

Dear Sylvia, Thank you for your feedback. The introductory fee helps cover the cost of reference and identity checks on all of our registered tutors. This helps offer peace of mind to our clients. Many of our registered tutors offer a reduced rate for their first session to help compensate the administration fee. Should you wish to discuss this in further detail, please do not hesitate to contact us, Kind Regards, First Tutors

Posted 6 years ago

“the mobile is not a correct number.”

Helpful Report

Posted 6 years ago

Dear Lydia, I am sorry that you have not been able to contact your tutor via their mobile phone. We ask all tutors to ensure that their contact details are up to date and I am sorry that you have found this not to be the case. I can see that a Customer Services representative has already been assisting you with this matter so I will send you a further email now to advise you further. Kind regards, Christine Customer Support First Tutors

Posted 6 years ago

“Helping people for getting good teachers”

Helpful Report

Posted 6 years ago

“The main problem with First Tutors is the lack of customer services. Your company has decided not to provide its customers with a telephone number where to call, therefore it’s an intentional policy, not a mistake.”

Helpful Report

Posted 6 years ago

Dear Sylvia, Thank you for your feedback. I am a little puzzled by your comment because I do see that you were in touch with customer services and received 4 separate emails from two of our CS staff to your questions. We prefer to respond via email (this way we have a clear history of events) to all customer enquiries, we respond quickly, usually within 30 minutes, including weekends. If you still have further questions, please do not hesitate to contact us again. Kind regards Sara Customer Service Team. First Tutors.

Posted 6 years ago

“not clear that the first payment is for the website and you have to py tutor separately for first session”

Helpful Report

Posted 6 years ago

Dear Jakelyn, We're sorry that you misunderstood the introduction fee and thought that it was payment for a lesson. We do explain the introduction fee on our homepage (https://www.firsttutors.com/uk/), our how to find a tutor page (https://www.firsttutors.com/uk/how-to-find-a-tutor.php) and FAQs (https://www.firsttutors.com/uk/faqs.php). We operate as a tuition agency and the fee you have paid is the agency fee to receive your tutors contact details. This fee helps cover the cost of our identity and reference checks on all registered tutors as well as business running costs. Kind regards, Christine Customer Services First Tutors

Posted 6 years ago

First Tutors is rated 4.6 based on 8,870 reviews