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First Home Improvements Reviews

3.6 Rating 117 Reviews
66 %
of reviewers recommend First Home Improvements
3.6
Based on 117 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
100%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Read First Home Improvements Reviews
Anonymous
Anonymous  // 01/01/2019
I recently had the pleasure of working with for a window installation project at my home, and I must say, I am thoroughly impressed with their exceptional service. From start to finish, their team demonstrated the utmost professionalism, attention to detail, and commitment to quality. The installation process was smooth, efficient, and hassle-free, and the end result is simply stunning. My new windows not only look amazing but also provide excellent energy efficiency, noise reduction, and security. I couldn't be happier with the final outcome and highly recommend to anyone looking for top-notch window installation services. Five stars all the way
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Posted 8 months ago
Excellent service from start to finish with regards to designing and ordering through to installation. Really great windows and front door
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Posted 8 months ago
Good service, nice people, very helpful and professional.
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Posted 8 months ago
When First Home Improvements came to see me, I knew instantly that the quality of products and service they were offering was better than anything I had seen previously. The price was reflective of this but I’m so happy I trusted my instincts. I have had windows installed in 3 different properties over the years, and First is far superior to what I had done elsewhere. Well done team First! A very happy customer here. Thank you. James.
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Posted 8 months ago
Fantastic company work was excellent..
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Posted 8 months ago
Unbelievable service. Salesmen was brilliant. Survyour was brilliant and went through all the products in details confirming everything the salesmen’s had sold us. Installers were polite professional arrived on time and tidy. Worked through some dreadful weather but completed the install on time. First home improvements you’ve transformed your home with no stress at all. Thank you ❤️
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Posted 8 months ago
Great service , we had the windows and front door done , was very tidy and clean left the house with out mess can’t fault them big thanks To Andy & Steve for fitting are window lovely guys highly recommend
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Posted 8 months ago
Just had windows fitted cleaned up after themselves would highly recommend over the moon.
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Posted 8 months ago
Composite front door fitted by Mike Taylor. Very quick, efficient and tidy. Door looks really good and many neighbours have complimented it. Well done First
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Posted 8 months ago
Delighted with the service from start to finish. Couldn’t fault the Installers who tidied up after themselves and the new Windows and Doors have made a huge difference to our home.
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Posted 8 months ago
Happy with my experience with First from start to finish. The fitters arrived on time, took pride in their work and cleaned up after themselves. The windows look great and i would certainly recommend this company to friends/family or anyone looking to improve their home!
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Posted 8 months ago
Fitted a uPVC vertical sliding windows into my property replacing older standard plastic windows. Installation was fantastic, cleaned up after and really happy with my new windows. They have made so much difference to my property both heat retention and more importantly the look. I am really pleased with what they done.
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Posted 8 months ago
Both fitters were on time, cheerful. helpful and very professional in the work. The work was finished to a high standard and the site left clean and cleared of al rubbish.
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Posted 8 months ago
If I could have put zero then I sure would have terrible customer service don’t care what problems you have, the fitters are not qualified enough, only come out if they can be bothered to work, shows up with wrong tools needed for job when they do turn up if you’re lucky, they do a botched job, and even the service team don’t have faith in the installers they said not to bother with this company in my opinion PLEASE DON’T WASTE YOUR MONEY.
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Posted 8 months ago
Thank you for taking the time to provide your feedback. This is really disappointing to hear as this is not the experience we would like customers to have. Can we please ask that you send your contract number/customer details to customerservices@firsthomeimprovements.co.uk so that we can investigate this. Kind Regards, First Home Improvements
Posted 7 months ago
We had a great experience with First from the first meet. Having our windows replaced through the colder months was always a risk but no problem AT ALL. The surveyors and installers on site were very polite and thoughtful! Would use First again and will be recommending to friends and family.
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Posted 8 months ago
I had a new composite back door fitted. Couldn't be happier with the product which has vastly improved the security of the house as it replaced an old wooden door. The installation was first class. The fitter Mike was knowledgeable and friendly. First rate job. That you First Home Improvements!
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Posted 8 months ago
Rip off use your local installer there dreaming this firm
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Posted 9 months ago
Worse mistake we ever done paid a premium for some garbage windows
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Posted 9 months ago
Do not invite this awful company into your home!. They say that they will give you a no obligation quote that I valid for 2 years. Don’t believe it! I made an appointment for 8th February 2024. The man arrived and was in my home for four and a half hours!. The quote started at 22k then after the help to buy scheme discount came down to 14k THEN after a phone call by the rep to his manager came down to 10k but, this offer was only valid if I put a £100 deposit there and then. I asked if I could take some time to consider this offer and the answer was NO, he said if I didn’t take up the offer there and then it would be offered to another person. Definitely not a way to conduct a business!. I was point blank told that I wouldn’t get an offer like that anywhere else with the same quality of windows and doors. As I didn’t give in to the total pressured hard sell he went away with a totally different attitude to that of when he arrived. Although this company are not breaking any laws by this pressurised hard sell they are totally not worth employing to do the job. Go to a company that offer a genuine no obligation quote! I ended up today with a quote for a lot less than the 10k with just as good products and we’re not in my home four and a half hours!
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Posted 10 months ago
thay did a excellent work on our conservatory roof in side it was nice to go in there and not cold the fitters did a very good job we recommend shropshire home improvements ltd to any one who see,s this
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Posted 10 months ago
First Home Improvements is rated 3.6 based on 117 reviews