Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.62

“I was happy with the whole experience. The whole process was explained to us clearly. The fitters Darryl With and Nathan Tyson- Wallace were courteous and left the outside of our house clear and tidy. We also had our windows replaced by First Home Improvements so we are doubly pleased and would definitely recommend the company to others.”

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Posted 10 months ago

“Our fitter arrived on time and did a marvellous job of fitting our French doors. He was neat and tidy and would recommend him.”

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Posted 10 months ago

“I wish I could put less than 1 star, absolutely appalling, turned up at our house at 6pm and did not leave until 10, were new to owning a house and looked to improve the heat retention due to my partners condition, was pushed into taking a deal they made because " if we didn't sign tonight then this deal would be off the table and would be double the price" was told to think of my partner and take into consideration " importance for her" was then not show a single quote, tried to cancel the production to which every phone call resulted in being fobbed off, or told they wasn't able to get a manager. This took so much time to which went past our cooling off period and now they are avoiding our phone calls and claiming there's nothing to do. Absolutely disgusting company”

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Posted 10 months ago

“I live in weston super mare oldmixon area and someone from this company deliberately broke my mail flap just to put one paper through. I have evidence on the surveillance camera with your employee knocking at my door and then braking my mail box flap. Name written on the paper is charlles”

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Posted 11 months ago

“THIS COMPANY NEEDS TO TAKE NOTE OF THESE REVIEWS AND BE MORE FAIRER WITH PERSPECTIVE CUSTOMERS. A FAIR PRICE FOR A FAIR PRODUCT NOT A OVERPRICED ONE !!!!!!! PLEASE TAKE NOTE OF THE OTHER CUSTOMER REVIEWS FOR THIS COMPANY. DO YOUR RESEARCH !!!!!!!!”

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Posted 11 months ago

“we was very please with the installation.robert and arron was very nice people and work very hard to get the job done.”

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Posted 1 year ago

“25k for some windows and doors that incredibly drops down to 15k with a quick phone call to his manager? how on earth do they do this? just pull a random number out of thin air and hope people will pay it. I think this company need to take a long hard look at the financial state the country is in and remember a lot of people are in a cost of living crisis! 25k!!!!”

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Posted 1 year ago

“Friendly enough chap to come and quote but after an hour just measure up and hit me with it. When he finally did, he used all the expected discount tactics, called manager 3x, got a quote for two doors down from 7k to 2k, that's untrustworthy enough to slate their tactics. Be honest, don't waste peoples time.”

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Posted 1 year ago

“Our next door neighbours used this company to get their new windows installed. The installation team parked across our driveway blocking us in for 3 hours without permission. Unwrapped the windows in the public cul de sac letting all the packaging fly in the wind into neighbouring driveways and fields with livestock in. They just didn’t care about the rubbish, leaving it all over the road too. They then put a promotional sign saying how successful the installation was in the neighbours’ having the new windows fitted driveway for a month. It looked so naff. The neighbours then had to have a number of the windows refitted as problems 2 months later. Another sign was put in the garden saying how the installation was successful. The sign should’ve read: “Another fly tipping mess and second installation due to the first being sub standard” ….”

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Posted 1 year ago

“Don't let them come to your house for a quote! They put a lot of pressure on you and wasted 3 hours of my time. They also gave me a really high quote that was then slashed less than half and even then I still got a better quote from my local shop.”

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Posted 1 year ago

“I can honestly say that I was very happy with Home Improvements from the time I met Tom ,the rep until the work was completed by Mark. The work was done within 3 weeks of placing the order . The price was to my satisfaction, the work was done without any real disruption to ourselves and the rooms were clean and tidy as Mark had found them when he arrived and I would be happy to recommend them to anyone”

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Posted 1 year ago

“Very aggressive & rude… A rep came cold calling at door giving me a lot of discounts, which he said was valid for 2 years. I Checked on line for reviews and was not impressed, when later l had a call from headquarters to arrange for a salesman to come around l politely told him l wasn’t interested he became very aggressive & rude and hanged up on me.”

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Posted 1 year ago

“I don’t usually do this but I was so disgusted by the way I have recently been treated by First Home Improvement. I took a job as a canvasser knocking on doors. The original agreement was £150 base pay a week and £80 a lead. At first this sounds not too bad. I was expected to work 4 days a week minimum and did so, of course what you want is leads. But in truth you’ll only get leads if people are actually interested in getting some work done. No one wants a free quote. So it’s 50/50 if you get someone in, then 50/50 if they’re not busy, then another 50/50 if they want any work done. But the reason I’m writing this is after doing a four days 6-8 hours a day canvassing for them I was not even payed my base pay because‘I had not generated any leads’. I’m not in the best position hence taking such a difficult job for the less than minimum wage I was promised and then this wasn’t even paid. Utterly disgusted with them and I advise anyone not to work for them or get work done by them if this is how the treat their employees.”

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Posted 1 year ago

“we had a very lovely, but very chatty salesman. He took his time explaining all aspects of the company, including their history, and brought some example windows for us to see. He was polite with it, but quite pushy for the sale. He ended up not leaving our house until gone 10pm (when he arrived at 6pm!). The surveyor: came out 3 weeks later to confirm measurements. Did the job well and quick! The installation: this was booked for 19th/20th September. The first day was 1 guy who was specifically there to do our big patio doors. Polite, friendly and did the job well. Tidied up after himself too - brought his own hoover. Day 2 was 2 men to install the windows. Not such a great experience. Spoke badly about other staff members, left mess all in our garden which our dog found days later and was chewing, luckily we caught him in time. Also didn't bring their own hoover, asked to use ours to hoover up debris. When we then went to use it the next day, it was broken. After: When the window installers left, they told us we had to pay our balance in full the same day. Initially when we agreed to go ahead with purchasing the windows, we were told that we would have a month to make sure we were happy with the product before we had to pay. We contacted customer service to query it and she actioned it quickly and we had a call from the install manager, telling us we had been told wrong at the point of sale & that option was only for customers playing monthly. We also noticed that the windows didn't line up properly when closed, meaning a draft was still coming in. There was scuffs on one of the handles where it had obviously been dropped. And the patio handle doesn't work correctly - has to be yanked up super hard in order to lock the door. Not the high quality we were sold and disappointing when paying so much money. We contacted customer service again, who again passed the message onto install manager, who called the same day explaining he'd call back later the day with a date for them to come out. After 4 days of not hearing anything, we had to chase them again. When we finally got a return call to book in, we couldn't get an appointment for over a month's time. Once visited (on 26th October) to fix our issues reported, they were only actually able to change the handle that was installed scuffed/scratched and adjust a lock on the back patio doors. They were unable to fix any of the gaps we reported in the window hinges which are just constantly letting the cold in and not insulating the rooms in the slightest. This was the exact reason we got the windows replaced in the first place, so we feel we have paid over £11,000 to have windows fitted that are leaving us in the cold having to put the heating on just as much as before. Overall we feel that we were sold this super amazing product and it has definitely not lived up to the expectations.”

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Posted 1 year ago

“Absolutely scam!!!!!! Do not go for these people. Aggressive business sales that do not take no for an answer. Should have done research before allowing a quote to even happen because it was diabolical. 7,000 for a front door only to be dropped down to 1,000 ?!?!? Madness and lots of pressure to sign a deal there and then.”

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Posted 1 year ago

“We invited them round to give us a price for replacing four windows and two doors. We made it clear at the beginning that we wouldn't be signing anything and that we didn't want it done until early next year. The lady was polite enough, but the sales pitch was just so long winded and a hard sell. When we eventually after two hours arrived at the price, it was nearly £27k, over exaggerated and ridiculous for what we wanted. Numerous calls were then made to her boss (at which time I switched off), to see if anything can be done on the price. Miraculously, the price dropped from nearly £27k to £12K if we signed then and there. We really thought it was a scam and as we had already made it clear we would not be signing anything, the sales lady left. That was two hours of our life we will never get back. Then today we received a text from them offering a new price of £10k inc of VAT. Can you imagine if we had agreed to the first price how much over the top we would have paid, luckily we are not that stupid. Stick to companies you know, who will measure up, don't need to do a hard sell and will give you a quote to think about.”

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Posted 1 year ago

“Pressure sales tactic Got first Home improvements in to get a price for 6 windows and a front door. The salesman was polite and the product was good, the sales pitch was long but thorough. After over 2hrs we got to the price. An initial price is given to shock you (far more than the work should have been) and then they offer you massive discounts to get to a more sensible price, which would have been fine if we could compare with other quotes but the price is there and then only, take it or leave it in an attempt to pressurise you to commit. Once my wife and I explained we were not going to make a snap decision, the mood changed and the salesman was out the door. A complete waste of an evening and not a company I ever want to engage with if that is how they get business. Part of the promotion price is a discount on your quote if you agree to leave them a positive review, so now I don't believe any of the reviews from buyers!”

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Posted 1 year ago

“I echo the experiences of most others on here. 3 hours … 3 HOURS of my Saturday morning I’ll never get back. Quite frankly, a really high pressures sales situation to be put in, I got frustrated and upset. Be prepared to hear a long winded company background story and settle in with a tea. Cancel all your plans for the week … And to top it off, at the end, they provide you with an incredibly escalated quote, and then SLASH it by over 70% with discounts and offers that you can only take up for as long as the sales person stays. Maybe if they tell you that at the beginning of the three hours… you’d actually have some time to think about it…. Or better yet, don’t try fob off your customers with escalated prices and then try to ‘relieve’ them by thinking they’re getting a massive deal when the reality is you can get those reasonable prices first-time from other local suppliers. Genuinely one of the worst experiences of my life.”

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Posted 1 year ago

“We have just had First Home Improvements around to quote. Awful, high pressure sales tactics. Wanted both me and my partner, despite being told that we didn't want to do that. Spent an hour on pointless "about the company" sales drivel, including making phone calls and trying to wear us down to commit to something without having time to think. After an hour of wasting time, no measurements had been taken, no options had been discussed and no quotes had been produced. When my wife needed to deal with the children and needed to leave, the sale person wouldn't carry on, despite us saying that it is the way we prefer to work; one of us spends time getting quotes, then we both consider it later. Such awful high pressure sales makes me worry about vulnerable people being exploited by this company. Don't invite them in, they will waste your time.”

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

First Home Improvements Reviews