“I am having to sell my beloved home because of First Port putting up the Service Charge to over £400 a month.,am absolutely disgusted with them. I would not touch any property ever that they were connected too. I love my home which makes it even worse to leave it, what little savings I had are going to First Port, can’t wait to get away from them.”
“Absolutely shocking company! Terminated contract with them effective 1 Sept 24, and we are STILL awaiting transfer of all our funds and 30yrs+ development documentation. Email them multiple times a week, with no response. Have submitted stage 1 and stage 2 complaints. No response to those either.”
“I have to say at Tremaine close site is looked after well and the Manager works beyond the call of duty. I would not behere with out her help.Lyn Dyer”
“Avoid at all costs. Sent my invoice to wrong address . Promised to reissue . When they eventually sent it it had the wrong reference number on it - manager went of on long term sick then they sent my bill to a collection agency . Avoid at all costs”
“Charge us hundreds of pounds for simple paperwork to move out of our home and then charge the people moving in? How can they justify the costs of photocopied repeat forms where they just change a couple of details?”
“Wilford Place Nottingham
No Response, lack of Responsibility, NO management.
Jobs raised through the portal and later marked as completed when in actual fact nothing done !
Invoice paid for jobs raised but not done and services we do Not get !
Estate is becoming RUN DOWN & OVER GROWN under the management of FIRST PORT”
“I don't think I ever despised a company as much as I do FirstPort. They charge us 1000s, do nothing (our communal door has been broken for almost a year- I call to chase them monthly) and fail to show receipts. How is this even legal, I just don't understand”
“First port are a terrible management company that completely rip people off, leaving residents powerless! They have made minimal effort on our development, argue about areas they don't want to look after which are under their responsibility. Provided a lacking play area for our children which has been out of use multiple times due to it's poor and dangerous design.
They employee gardeners to look after the very front of the development hiding the fact that everything else is completely neglected, meanwhile, continue to ramp up the prices for all our residents.”
“If I could give negative I would!
The worst every estate managements. The one at Hendon Waterside are the worst. The regional manager Catherine Laslett needs to be sacked! The new facilities manager Daniel Leonardi is a pompous and arrogant individual who thinks the sun shines from his back side. Useless people who do nothing for the development. Costs are increasing and this stupid company are just sitting on on money!! They forget where their salary comes from!! Join the fb group to fight against them!!”
“Saving energy and money
Three years ago, together with our development manager we made significant headway investigating the use of solar panels to save energy bills and reduce our carbon footprint.
Now faced with a combination of bureaucratic obstacles from our landlord and Firstport's voting requirements, we need your support to move forward
Save money!
So, we would love you to check the 'Count me in' box in the upcoming Homewalk Herald and return it to a committee member.”
“Very bad service: there is a leak damage on my ceiling caused by my neighbor and the property management and concierge are keeping ignoring this issue and my emails for 1,5 years! Simply Scandalous.”
“Awful, greedy, incompetent company.
Looks likely that a whole chain of sales will fall through because FirstPort does not reply to solicitors, estate agents or customers. They take money for a service, then do not provide it. Avoid this company”
“How are they even legal??? They charge extraordinary fees, but don't action any services. Their invoices are very vague, charging £1000s, doing nothing.”
“I have been fortunate enough to get connected to Tom Bray in the Property Transfer Team when contacting First Port. At a very stressful time selling my property he has been incredibly helpful following through on issues and accelerating a responseI when necessary with patience and kindness. I'm extremely grateful to Tom for his help and looking at the majority of other reviews which are so unfavourable consider First Port very luck to have him on board!”
“We make complaints to Firstport but are either ignored or Bullied. Our D/M continues to talk about her own personal problems. We the vulnerable, elderly aged 80 plus are not here to support a D/M. who continually cries when not able to cope.
The first hour or longer every day the D/M spends drinking coffee in the residents lounge gossiping with the cleaner. Many residents take to cleaning their own corridors, lift, front door entrance etc, we feel ashamed of the filth. Numerous notices displayed on a daily basis. Are we small children. Do we need 3 notices on one fire door telling us that, it is a fire door? One is suffice. INDEPENDENT LIVING it is not. Your independence is taken away. It is "Elder Abuse" and we are contacting the social services "Safe Guarding Officer" for mental cruelty imposed.”
