“FirstPort is our management company in Hampton ... and they caused delays with our purchase and the solicitors couldn't exchange until we'd heard back from them. They are now doing the same with our neighbours who are selling ... not replying to their solicitors "enquiries". Am going to report them to the Property Ombudsman as they don't seem to be accountable to anyone.”
“Could not agree more with everything everyone else has said. They are responsible for Rivermill in Currie. Appalling in all respects. I have now refused to pay my fees in the hope they may pay some attention.”
“I would feel extremely ashamed and embarrassed if I worked for FirstPort. An absolutely useless company that is focussed on robbing already stretched individuals in return for absolutely nothing other than a person who occasionally pops into tick a sheet on the wall that necessary checks have been done.
Meanwhile the issues experienced include:
- An extremely filthy exterior of the building
- Overflowing garbage bins
- Filthy external windows (because apparently they expect people who live on the top floor to clean their own windows externally)
- Extremely filthy carpets which were cleaned out by the previous Property Management company, who although were not good, they were extremely responsive to all the issues mentioned above.
- A broken front door which can be accessed by anyone- they think they have fixed it, but they have not.”
“I am extremely disappointed with the property management services provided by FirstPort. The level of neglect surrounding my property is appalling, with decayed conditions and dying plants left unaddressed for an unacceptable period. Despite numerous attempts to communicate and seek resolution, the management company has consistently failed to respond or take any meaningful action.
Furthermore, a section of the hedge was destroyed by their gardeners, and the management company has failed to replace it, leaving a significant gap that further worsens the appearance of the property.
What is even more concerning is the presence of a large branch from the Oak tree on the property that appears to be half broken. Despite multiple reports and pleas for action, the management company has entirely ignored this potential safety hazard. This poses a significant risk of injury or even death to residents or visitors should the branch fall at any time.
Attempting to escalate these issues with the property manager was met with the same lack of response and urgency, leaving me no choice but to seek intervention from external authorities.
Overall, I cannot recommend FirstPort to anyone, as they continuously fail to meet basic expectations and uphold their commitments. The neglect, broken promises and lack of accountability makes me wonder how a company like this is allowed to operate at all.”
“I bought my property in August, still received no correspondence from them- I assume they want paying for the service charges. I have emailed them numerous times and my solicitor has re-sent them the relevant forms which they claimed they hadn't received (they were sent on completion). I'm still getting correspondence to my address addressed to the old owners, I keep returning to sender but I am assuming these are the invoices that should be coming to me. I wouldn't mind as it means I haven't paid anything yet but after reading other reviews about bailiffs being instructed I really don't want that happening to me when I have been trying to get an account set up ever since I moved in nearly a year ago- I certainly won't be paying any late payment/ bailiff fees if these are charged as I have evidence of trying to get these bills.”
“If I could score into minus's, that would have been my first option. I have had the misfortune of dealing with this woeful Organization since 2009, under their range of guises, Peverel, Solitaire, OM Property Management and now First Port. Same shambles, and the same appalling approach to dealing with their customers. Management and service fees are as transparent as frozen mud. I urge anyone who has the pain of dealing with First Port to speak to your local Member of Parliament, so that they can at lease pursue your matter via "Levelling Up"”
“Currently living in Porterbrook 2, Sheffield which is managed by this company. Will be leaving in a few months in big part because of them. It is absolutely impossible to get anything fixed or get in touch with anyone who manages this building. A water leak has been destroying walls on the top floor for weeks and no action has been taken which is hardly surprising when the ceiling of the first floor hallways have been collapsed in with water damage since last year. The lift breaks constantly and there is zero airflow through the building so you're climbing 10 sets of stairs easily reaching 35 degrees in temperature on a warm day. If you need to access your electric meter, just forget about it. There is no one who officially checks the meters even though your letting agent will tell you there is. The fire alarm used to go off for 24 hours at a time as it was faulty (cutting off all hot water and heating to the building) and was not fixed until the council got involved and a warning was issued by the local fire department. But no amount of tenants calling FirstPort was enough for them to fix it, even after a year had passed with the alarm blaring for 24 hours+ once every couple of weeks. I feel like living here has been a psychological experiment because of the things FirstPort will put you through that in any other building would be important matters sorted the same day or at least within a few days. FirstPort make their money by pocketing whats left of the allowance for repairs at the end of the year and they are happy to pocket every single penny of that instead of doing literally a single thing. Do not rent in a building managed by this company unless your option is homelessness and under no circumstances purchase a property being managed by this company. From what I've heard its next to impossible to get it sold when you realise what you've done and want to leave as FirstPort won't give you any paperwork you need to get that done. Absolutely criminal company, will most definitely go under with lawsuits within the next 10 years”
“They really are the worst, recently have had no running water for 4 days (not the first time). First Port have been increasingly neglectful over 5 years in charge of our building, amounting to corruption. A constant rotation of new 'property Manager' fodder take the brunt of the residents' despair. We are currently taking legal action.”
“Very odd company. I was told to contact Freemont, the previous management company, about an invoice only to discover that Freemont are a part of First Port.
The fire alarm in my residence should be tested once a week but has not sounded for six months. I have reported this to our local fire service in the hope that they will scare First Port into doing their job.”
“Absolutely appalling company, with horrible customer service, horrible work ethics and horrible managing skills.
They don't even take complaints seriously, as they arbitrarily close them without even checking with whoever has raised them.
Avoid at all costs, shameful company.”
“What an incapable company on ground maintenance and general management of an estate.
Leaving the once well kept Estate looking good with grass cut and general maintenance carried out.
Since taking over it’s gone down hill.”
“SCAMMERS:
I kept requesting paper invoice to be sent as I do not check my mail. Every time they charge me penalty without me knowing that it is due. Such a horrile company, has very bad customer service. I would reccomend different property management as these guys are just taking money for not doing anyting. Keep increasing charges and their lifts are always out of service.”
“Hello folks. I will be riding to your rescue shortly! In my experience and those of the leaseholders of Crowthorne Lodge, FirstPort are worthless, incompetent scum. FirstPort's clueless legal team - remember, truth defeats defamation!!!
I have two live claims going against this filth - I can't reply now for legal reasons - but if unhappy, drop me a line at giles_walker@btinternet.com. I will eradicated the UK of this scum.”
“Having had years of dealing with this company , I have to say I have never experienced such poor service. Every problem I have reported to them never gets replied to or sorted. The company has no desire to look after their customers and offer a first rate service. Many times I have rung them to get a problem solved. I have lost count of the half an hour to answer the phone and on many occasions the lines been cut off. My advise avoid at all costs”
“I just read the last reviews:
1)Poor expensive management lacking knowledge and experience
2)This is the worst management company
3)Socking customer service, rubbish actual maintenance etc..
4)Truly disappointed and looking for answers...
5)Dishonest, incompetent, management at its worst...
6)Absolute Joke of a company
7)Awful company
Those are the fist 7 comments I read, not one good point....and I sadly fully agree with all of them.....it says it all...how can they still be on the market? Bizarre...they need a compliance company to check them....urgently....”
“Should be called lastport, absolute shambles.
Waited for over 6 months for them to action my report of a restrictive covenant breach by a neighbour which is having a massive impact on my property and life, only to be told by my estate manager Philip Anderton that he had filled out the wrong form. I’ve decided to no longer pay my service charge abd will probably end up fighting baliffs and in court.
I regret the day i bought my house with this company in charge of the estate management service.”
“How many times do First Port have to Be informed a property has been sold - Answer ……. No one knows including their property team ! Property sold January 2023 and still they send us invoices . Paid a fortune on sellers packs what’s the point - they are in breach of their duty - im going to the press about these absolute sham of a company !!”
