“Hello folks. I will be riding to your rescue shortly! In my experience and those of the leaseholders of Crowthorne Lodge, FirstPort are worthless, incompetent scum. FirstPort's clueless legal team - remember, truth defeats defamation!!!
I have two live claims going against this filth - I can't reply now for legal reasons - but if unhappy, drop me a line at giles_walker@btinternet.com. I will eradicated the UK of this scum.”
“Having had years of dealing with this company , I have to say I have never experienced such poor service. Every problem I have reported to them never gets replied to or sorted. The company has no desire to look after their customers and offer a first rate service. Many times I have rung them to get a problem solved. I have lost count of the half an hour to answer the phone and on many occasions the lines been cut off. My advise avoid at all costs”
“I just read the last reviews:
1)Poor expensive management lacking knowledge and experience
2)This is the worst management company
3)Socking customer service, rubbish actual maintenance etc..
4)Truly disappointed and looking for answers...
5)Dishonest, incompetent, management at its worst...
6)Absolute Joke of a company
7)Awful company
Those are the fist 7 comments I read, not one good point....and I sadly fully agree with all of them.....it says it all...how can they still be on the market? Bizarre...they need a compliance company to check them....urgently....”
“Should be called lastport, absolute shambles.
Waited for over 6 months for them to action my report of a restrictive covenant breach by a neighbour which is having a massive impact on my property and life, only to be told by my estate manager Philip Anderton that he had filled out the wrong form. I’ve decided to no longer pay my service charge abd will probably end up fighting baliffs and in court.
I regret the day i bought my house with this company in charge of the estate management service.”
“How many times do First Port have to Be informed a property has been sold - Answer ……. No one knows including their property team ! Property sold January 2023 and still they send us invoices . Paid a fortune on sellers packs what’s the point - they are in breach of their duty - im going to the press about these absolute sham of a company !!”
“Health hazard - vulnerable person held to ransom
Leaving a vulnerable person held to ransom to give authorisation to an a potential unknown cost when they have sewage coming up through their toilet for 2 weeks. Once under duress agreed, they book the plumber 5 minutes before they close leaving it another 24 hours or if they can get an on call plumber 3 time the potential cost. Vulnerable person ended up breaking down and became unwell due to the turmoil and stress.
I feel this very poor customer service with no vulnerable person policy to speak off is shocking and I feel this may go right up to director level. One of the case workers was on chat and a director won't deal with it just said escalate it up the chain of command.
Totally disgusted by this shocking company whose websites values are laughable:-
Trust (We’re open and honest – we keep the promises we make.) - wrong on all levels
Respect (We seek an inclusive environment which promotes empathy and care for each other.) - again no sympathy and heartless especially to vulnerable person.
Integrity (We have strong moral principles. We do as we say.) - They don't and I would say more like bullying a vulnerable person.
Innovation (We welcome change as a way to nurture a growth mindset.)
Delivery (We work together to deliver the most effective solution in a timely manner.) - Hmmm 2 weeks and escalated for the last 24 hours and still no resolve doesn't seem timely to me.”
“If I could give them zero I would. High charges but if u want move house they scam you and ignore you for the most part and then they lie and lie again. They broke my house chain, causing hundreds of pounds of additional costs. They lose money Sent to them even if the bank confirms it. You can spend hours on the phone to get through to them and when u speak to them they are as much use as a chocolate fireguard. For most people they have a captive market, but if u can avoid them, do. I can't believe that any Company can be so inept, so I can only presume that this is by design.”
“Awful company- awful customer service- expect to talk to a person who has no idea what they are doing. They will charge you through the nose on services without providing you with proof of what they are charging you for.”
“Really poor customer service. When they have your money they wont refund you the surplus and make you jump through hoops. If you are one day late on paying them or they are in a deficient its a very different story, they demand the money, admin fees, solicitors letters etc.... Really poor company to deal with.”
“I purchased a property that took nearly 2 years to complete due to the massive delays in First Port responding to my solicitors with property queries ( 6 months to answer 2 questions as one example). Due to this delay the property was sat empty for this time so when I moved in the boiler didn't work (no heating or hot water in February with temperatures of -2C) Still 4 weeks later still no authorisation from First Port for my plumber to install a new boiler despite repeatedly calling First Port who say they are waiting for another department to authorise this!!!!
Absolutely disgusting to leave a single young woman with no heating or hot water in the Winter because of inept communication and lack of any reasonable procedures!!”
“Absolute Joke of a company. I raised three queries over a month ago after being sent a "late payment" letter for charges that they haven't actually invoiced.
The road on our estate has a physical drop that has already damaged multiple vehicles and they've left it that way for 6 months so far. They've now closed off our query after sending an email saying "we haven't been able to respond in time" as if that's an acceptable result?!
We still haven't had an invoice for the estate charges but First Port think it's acceptable to charge an extra £80 admin fee on top of the balance that we've been querying for 6 weeks. Complete shambles!”
“Dishonest, incompetent Management at its worst. The level of so called management is the worst I have seen in over 40yrs. Because we are retired they treat you as idiots.”
“One star is too much.
The worst company I have had the experience.
No communication. Every time a matter is raised they don't want to deal with it.
They are good at using menacing language when your payment is overdue by just a few days.
I wish they go to hell and go bust because everyone I know hates them
Disgusted
Tunbridge Wells”
“I'm truly disappointed and I'm looking for an answer as all operators cannot help.
On the 1st of October 2022, I have accidently transferred £1500 the firsport account. Firstport looks after a development that I have a property.
I have requested the money back, it apparently the money never reached, despite the confirmation of my bank statement and my bank confirming also.
I'm out of the country for work, thjs money is affecting my family financially, as my wife is in the UK with a two babies.
I need someone, director, to please return the money.”
“Poor expensive management lacking knowledge and experience. Just look at their website,who wants or is willing to work for this sinking company. Their only thought is to look after themselves. There have been problems with this company (Formally First Port) for years and the rot is still in the barrel but believe me they know how to extract money from residents.”
“This is the worst management company I've ever known I have been in my property for 9 months and I am still waiting for the certificate of security certification so that I can sell the property that has to be registered in my name and to get that registered in my name I have to have a certificate of registration I have emailed them I have phoned them my solicitor has sent all of the forms necessary with the monies and still waiting for it if you try to phone the Luton office you get forwarded to South Africa a call centre and they cannot send emails and they can't make calls it's a joke they need reporting all for awful company”
“Pfttt where is the warden for Oak lodge Hockley????? What on earth is going on?
Supposed to be warden assisted!!
Pull your finger out and get someone in there immediately! You are breaking your contract.”
“First port put us on a payment plan for the extra work that was required on our property, they then proceeded to issue legal charges to us when the amount owed was not paid in full, despite an existing arrangement. I would not recommend anyone deal with this company.”
