“I live in Charles House (Grey Lady Place, Billericay) our flats seem to be uninsured as the buildings insurance document is expired since July 2020 and FirstPort have not provided us with a new insurance document despite numerous attempts to contact them. Cannot get through on the phone, do not reply to emails and cannot sell our flat without it having building insurance!”
“I am about to lose my buyer because First Port will not answer the phone and provide me with the requested management pack by my solicitor weeks ago. I finally received an email which said they don’t know my flat and want a reference number (which I have no idea what it is). Appalling and will seek legal action”
“Surely this company is a scam. Phoned every day for a month. To be told the company will get a manager to call back, as only a manager can deal with the situation. No calls returned.
When phoning most advisors hang up the phone. Today, after an whole hour have still not been able to discuss my issue with anyone- once went to voicemail, second and third time hung up on!! Diabolical service!”
“Customer service is non existent as a customer of First Port I am appalled as to contact. Wonder how quickly I am reminded of 6 month fees when I do not pay”
“Useless, fraudsters ,Looters, scammers, Buggers, Thugs, , Cowards , Bunch of Jokers, Ugly , Filthy, and every bad word in the english dictionary is not enough for the First Port Executives, Employess and everyone involved in this company. I do not understand how on earth this company is allowed to operate in UK. I wish I could give them the negative rating as they do not even worth a star. All the people involved in this company can go to hell.”
“My Father died last year and I am selling his flat which is managed by First Port (previously Chamonix Estates).
I have been waiting over 8 weeks to pay for a management pack. Emailed numerous times. Phone calls...promised a call back and nothing. I'm about to lose my cash buyer and First Port don't care.
The flats have wooden balconies so have failed the external wall cladding survey so no mortgage company will lend on them. So a cash buyer is very valuable!
Waited over 65 mins to speak to someone this morning again after being promised a call back last week.
She couldn't help! Couldn't find the property...kept asking for a reference number (I wish I had one...that would mean someone had taken some action!)
I've just got off the phone and cried....
This on top of losing my Dad is dreadful.
& no doubt they'll be chasing the o/s management fees now I have probate!”
“Any positive reviews are fake. To understand the truth about Firstport check out Firstport Residents Action Group Facebook group. Real postings by real Firstport leaseholders.”
“Worst company. Count yourself really unlucky if you have to deal with them. Terribly rude and ruthless customer service. Always threatening to take legal action.”
“Like Trustpilot, the positive reviews on this site are about individual sites and managers. They are not about FirstPort as a company. You might be happy with your flat and your manager but behind all this FirstPort are crooks and fraudsters. They are ripping us off left right and centre. Congratulations to "reviews .io" for publishing the truth. Please, please, please keep it up.
I don't know if this site will print web addresses. But try "firstportwatch.co.uk" and another one is "http://www.spanglefish.com/aboutpeverel/guestbook.asp”
“I would strongly advise anyone to rethink when considering purchasing a property managed by FirstPort. Their fees increase rapidly and furthermore when trying to sell they take so long to provide the Management Pack that the sale falls through, despite polite chasing on several occasions. The management pack to sell is expensive so one should expect a first class service and quick turnaround, sadly not the case.
Avoid this company if you can. There are plenty of leasehold properties managed by other companies far superior to FirstPort.
If you already own a property managed by them I strongly advise you to put forward changing the Management Company. This can be brought up at the AGM.”
“The staff at First Port West Hendon are rude and ignorant they do nothing you have to constantly complain for them to do anything why don't you do a survey and you will see just how bad First Port are that's if you can get any residents to take part”
“The staff at First Port in west hendon are rude and ignorant they do nothing you have to constantly complain to get anything done why don't you do a survey and you will see just how bad First Port are that's if you can get any residents to take part”
“I have lives under their management for 3 years, with multiple concerns which were escalated, and never acted on; multiple formal complaints, with no outcome. No hot water in the winter with a manager on site who locks herself in the office and never acts on concerns raised, saying nothing had been reported to her. AVOID! COMPANY lacking of moral and ethical principles”
“Terrible property management company. Should remove "management" from their title as they don't actually manage to do much. Even having Sky installed is too much for them to cope with, shame I'm stuck with them.”
“They are more like loan sharks. They have contacted me to request 2 years’ worth of money in a new property, even though the previous owners paid this. Luckily my solicitor verified this and I have a proof of statement. Beware of these thiefs.”
“I am giving 1-star review because it wouldn't allow me to give them a 0!.
1- It is not a company to be trusted. They work to rip you off, that is all.
2- My building has been ruined since they took over and I will mention only a few things of MANY.
Rooftop ruined because they are not bothered in YEARS to take care of it ( irrigation system not working, plants dead, plants not replaced, dirty floor, not cleaning at all and we keep paying for this monthly )
There is CERO maintenance in the building, light bulbs missing in the lift, more than 10 light bulbs are just off and never replaced, frames from reception stolen and not replaced, cleaning is non-existing, bin area is disgusting, they decided not to do jetwashing anymore by our entrance and there is pee and dog poo constantly, carpet ruined and never replaced.
Window cleaning has been a joke, it happens whenever it suits them, but we still pay for it.
The lift is constantly out of service, ongoing issue.
The terrible smell from the bin area come all the way to the lifts and reception, we mentioned this several times and no one cared.
They constantly change staff and there is no handover in between them, therefore everything is constantly behind.
I have emailed several times about all issues and they keep ignoring me for years.
I wish I could attach pictures so whoever is reading this review will think twice before buying a property with this company who does not care about anything.
First Port you should be ashamed of your services while we pay you in full.”
