“I bought the onyx reformer. My experience with Fitboutique customer service has been excellent. Aj was very helpful from the start. The reformer arrived from Melbourne within a week. I was kept up to date with the shipping.
Being new to Pilates I needed a bit of extra support setting the reformer up. Again the customer service was wonderful.”
“I love the reformer itself but it took over 7 weeks to arrive and I wasn’t happy with the lack of communication.
The reformer arrived with a big scratch down one side but its just way too much trouble to ask them to do anything about it.”
Hi Adrian,
Thank you for sharing your feedback, and we’re glad to hear you’re enjoying the reformer itself. We’re very sorry to hear about the delay in delivery and the communication issues—this isn’t the experience we aim to provide, and we’re actively working on improving our response times and updates to customers.
Regarding the scratch on your reformer, please don’t hesitate to reach out. We want you to have a product in perfect condition, and our team would be happy to assist with a solution.
Thank you again for your feedback, and we appreciate the opportunity to make things right.
FitBoutique
“I placed an order on August 18th, 2024, for the Ivory Reformer. I received on October 14th, 2024. Just shy of a 2 month wait when it is advertised to be delivered in 3 weeks.
Due to the amount of poor communication and delayed delivery it was upgraded to the Onyx Reformer with the added bells and whistles of jump-box etc.
Delivery driver would not come back to deliver the item when I was home (I'm a teacher and work 5 days) therefore leaving a $3499 in front of my house in a crate. The crate is a large wooden piece that is not easy to dispose of. I was not informed of this.
The functional impact of the reformer does exactly what it says. I wouldn't rate it to be of equal smoothness and rhythmic mobility as the reformers in the studios.
I'm currently experiencing frustration with the noise of the springs, which also keep falling out of their locked sockets. A bit hard to explain but the springs are clipped in place and as I work out, they continue to fall out of place.
Would I purchase it again and is it worth the price? No. There are much more affordable reformers out there that don't make noise.”
“I purchased the Booty Builder and whilst I'm yet to commence the 8 week program, the customer service received was very prompt, efficient and professional.
The Booty Builder was easy to assemble.
Can't wait to start the program!
Great customer service received from FitBoutique.”
“I purchased the Hip Thrust Machine And it is just amazing. I’m really happy with my purchase and with the program they sent me. I am on my way to building rounder glutes and thighs’!!”
“Revised review (again).
I received a call from the owner who apologied for error. This was a pleasantly surprising call and I commend the care given to explain the situation.
I am more than satisfied with the level of customer service provided and happy to repost a positive review for FitBoutique.
The product I purchased was received in excellent condition and delivery was quick even though it was during Christmas.”
“Fantastic! glute isolation 🍑 really assisted me with getting the correct form. comes with great workout plan. easy to pack away, I’ m still able to lift heavy without having to store bulky weights. +works out cheaper then buying bar and weights!! I also use to target my upper body as well 💪🏼”
“I recently got the FitBoutique machine--I LOVE IT--compact enough to fit in my small apartment, but still super effective (sturdy too). I feel like I have a mini gym at home now :D”
“Prompt response in dealing with an order issue. Very happy in the service provided by Aj the founder himself. Great Products I highly recommend
Thank you !!! :)”
“Ordered the write&ankle pro weights in mint green at the start of the year and I love them. They shipped quickly and are incredible quality. I use them almost every day and they're still like new. The Velcro is just as tough and the band doesn't scratch my skin like others I've used from different brands.”
