“I love the reformer itself but it took over 7 weeks to arrive and I wasn’t happy with the lack of communication.
The reformer arrived with a big scratch down one side but its just way too much trouble to ask them to do anything about it.”
Hi Adrian,
Thank you for sharing your feedback, and we’re glad to hear you’re enjoying the reformer itself. We’re very sorry to hear about the delay in delivery and the communication issues—this isn’t the experience we aim to provide, and we’re actively working on improving our response times and updates to customers.
Regarding the scratch on your reformer, please don’t hesitate to reach out. We want you to have a product in perfect condition, and our team would be happy to assist with a solution.
Thank you again for your feedback, and we appreciate the opportunity to make things right.
FitBoutique
“I placed an order on August 18th, 2024, for the Ivory Reformer. I received on October 14th, 2024. Just shy of a 2 month wait when it is advertised to be delivered in 3 weeks.
Due to the amount of poor communication and delayed delivery it was upgraded to the Onyx Reformer with the added bells and whistles of jump-box etc.
Delivery driver would not come back to deliver the item when I was home (I'm a teacher and work 5 days) therefore leaving a $3499 in front of my house in a crate. The crate is a large wooden piece that is not easy to dispose of. I was not informed of this.
The functional impact of the reformer does exactly what it says. I wouldn't rate it to be of equal smoothness and rhythmic mobility as the reformers in the studios.
I'm currently experiencing frustration with the noise of the springs, which also keep falling out of their locked sockets. A bit hard to explain but the springs are clipped in place and as I work out, they continue to fall out of place.
Would I purchase it again and is it worth the price? No. There are much more affordable reformers out there that don't make noise.”
“Haven’t actually used as yet, been moving and life has been quite full on. Have had a look and wanting to finally start next week since things have settled.”
